Claim your delay compensation from Virgin.
Flight delays, cancellations and denied boarding can severely harm your business and holiday plans. But, according to EU Regulation 261/2004 (EC261), if passengers experience a cancelled or delayed flight, airlines are obliged to pay them compensation. In other words, you could be eligible for Virgin Atlantic flight delay compensation of up to €600.
With SkyRefund you can find out if your flight is eligible for compensation. You only need to give us your flight details- its number and date. Our legal team will then take the responsibility of enforcing your rights on your behalf to make claiming your Virgin compensation an effortless experience for you.
What’s more, we would only receive our fee (25% of the claimed compensation) when we have successfully negotiated your refund. We want to relieve air passengers of all of the hassle of the claiming process which is why we work on a “No Win, No Fee” principle. You don’t pay us anything unless the airline pays you.
How much compensation are you entitled to for your Virgin Atlantic cancellation or delay?
The amount of compensation you can claim will depend on the length of your journey and the duration of your Virgin Atlantic flight delay.
If your entire journey was shorter than 1,500 km, you could be entitled to €250. When the distance of your delayed Virgin flight is anywhere between 1,500 and 3,500 km, you could be eligible for €400 for your disruption. Finally, if your trip exceeded 3,500 km, you could claim compensation of up to €600!
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
If the length of your flight is over 3,500 km and the duration of your delay was between 3 and 4 hours, your compensation amount could be reduced in half.
When are you entitled to compensation?
You can claim Virgin Atlantic compensation if you have experienced one of the following flight disruptions:
Virgin Atlantic Flight Delay
In order to be eligible for EU compensation from Virgin, your delay needs to fulfill two important conditions.
First, the flight delay needs to exceed three hours. According to EC261, the duration of the delay is determined as the difference between the actual time of arrival and the scheduled arrival time. Therefore, if you waited for your departure for more than three hours, in some rare cases you may not be entitled to compensation.
Let’s say the flight crew was able to make up for some of the delay in-flight so that you arrive less than three hours late compared to the original flight schedule. In these cases, the airline’s passengers would not be entitled to a refund.
Because the arrival time is so important, we highly recommend that you note it down when the plane door opens. This is also how EU Regulation 261/2004 defines arrival- as the time when at least one of the aircraft doors opens after landing.
The second important compensation determinant involves the nature of the delay. If your flight was delayed due to extraordinary circumstances, EU rules do not entitle passengers to compensation from Virgin Atlantic.
Common examples of such exceptional circumstances include:
- Bad weather conditions
- Bird strikes
- Security risks
- Control tower traffic restrictions
- Medical emergencies
- Union and airport strikes (but not airline strikes)
In general, any event which leads to a delay or cancellation that the airline cannot prevent or mitigate can be considered an extraordinary circumstance. Since in these cases Virgin should not be liable for the delay, it would not be required to pay delay compensation to the passengers travelling on its service.
There is usually an additional requirement according to which the passenger needs to have flown from an EU airport or with an airline, registered in the EU. Virgin Atlantic is registered in the United Kingdom so this prerequisite is fulfilled for all of the airline’s flights, at least as long as Britain remains an EU member state.
Virgin Atlantic Compensation for a Cancelled Flight
You can claim Virgin cancellation compensation if you were informed of the disruption less than 14 days before departure.
The table below details the conditions under which passengers are entitled to cancellation compensation from Virgin Atlantic Airways:
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
Even if you are not eligible for cancellation compensation, you retain the right to either a refund of the cost of your journey or an alternate flight to your final destination. This includes cases of bad weather or any other extraordinary circumstances as well as cases when the airline notified you of the cancellation more than 14 days before departure.
The right to compensation for a cancelled or overbooked flight is separate from the right to an alternate flight/ticket refund.
Virgin Atlantic Overbooking
According to your passenger rights, if you have been denied boarding on a Virgin Atlantic Airways flight, you could be entitled to compensation.
In order to be eligible, it is important that you did not give up your seat voluntarily. This means that in the majority of the cases in which there was overbooking on a Virgin service, your passenger rights would allow you to claim compensation.
As with flight delays and cancellations the amount of denied boarding compensation you claim will depend on the length of your journey. Your refund could reach €600 for any trips of over 3,500 km.
Right to Food, Drinks and Accomodation
Regardless if your flight was cancelled, delayed or you were denied boarding, Virgin is required to provide you with food and drinks for the waiting time you spend at the airport
To claim a refund for your necessary expenses, remember to keep your receipts. They are the acceptable proof of expenditure. Without it, you would not be able to get your money back.
If your disruption forces you to fly the next day, the airline should also provide you with accommodation and transportation to and from the airport to your hotel room. Again, remember to keep your receipts.
Virgin Atlantic Airways was founded in 1984. Today it is controlled by the Virgin Group and Delta Air Lines. Perhaps due to its ties with Delta, in 2017, announced its plans to become part of the Air France-KLM group. In a deal with an expected closure in 2019, the latter would acquire about a third of Virgin’s stakes. The deal is subject to regulatory approval, however.
If the deal materializes, Virgin would continue flying under its current brand and colors.
Virgin Atlantic Rankings
Virgin Atlantic’s customers have given the airline an aggregate rating of 5/10 on Skytrax. This score reflects Virgin’s overall in-flight comfort, customer service, as well as the value for money they offer.
Meanwhile, Skytrax itself has given it a 4/5 rating for its quality.