The year 2020 was filled with different events, some of which happened for the first time during modern history and others in history generally. They all reflected various industries and businesses.
Air travel in 2020
Due to the COVID-19 epidemic, there were 3 million fewer flights and just a little more than one-third of the predicted passengers were actually getting on board. However, the percentage of on-time flights has never been higher - 84.95%.
Intriguingly, during that period there were over 100 000 filed complaints. This number is more than six times higher than the one in 2019. Nearly 90% of them were regarding refunds.
Know your rights
More and more people are taking an interest in knowing and pursuing their rights. The high number of complaints means exactly that. This is a good time to remind you of some basic situations that can occur when using air travel.
Your flight could be delayed or cancelled due to different reasons - bad weather, extraordinary circumstances, technical fault, etc. In those cases make certain to check if you are entitled to compensation.
Even in a situation like the present, there are still oversold flights. The airlines sell more seats than they have to ensure that the plane will be booked. If they fail to predict the number of no-show passengers you can be denied boarding.
Remember that your rights are protected under EU Regulation 261/2004. Be sure to claim your compensation.
When you are at the airport you can find customer service and address your complaints. They can have a way of solving your problems without causing you further delay.
If your flight has been cancelled you can always search for alternative transport that can get you from point A to point B.
Do whatever is up to you
In terms of flying you should always be as ready as possible. Be sure to prepare everything mandatory for your next flight. Check all the important information - when the flight is departing, when the flight arrives, what you can and cannot bring onboard. Whether you’re travelling with an EU airline, British Airways (due to Brexit there are some differences) or other.
After the booking, you will receive a confirmation letter regarding your reservation. This letter will most likely contain recommendations for when is the best time to present yourself for check-in and boarding. It may be recommended to arrive at the airport much earlier than you normally would. Keep in mind that following the instructions might significantly reduce your chances of missing your flight.
It is important to prepare your travel insurance beforehand. This is something mandatory regardless of whether you travel with a tour operator, a travel agent, or it is a self-organized trip.
The same way air traffic control is responsible for the arriving and departing planes, you have the responsibility for your travelling.
After you’ve done everything right regarding your next flight you should be eligible for a full refund if a problem occurs.
Our mission at SkyRefund is to help passengers who have experienced flight delays, denied boarding or cancellation claim their compensation. If you had any disrupted flights in the past 3 years you might be eligible for flight compensation in addition to your airline refund. We will help you claim it.