Condor Cancellation Policy: All You Need to Know

Notice Given	Arrival at Final Destination
14 Days or More	No compensation
7-13 Days	A delay of more than 4 hours
Less than 7 Days	A delay of more than 2 hours

 

 

The airline is also obligated to offer you either:

• A full refund, or
• Rebooking on an alternative flight

Note that you are eligible for Condor canceled flight compensation in addition to the refund/rebooking, if the airline failed to inform you on time and the disruption was not caused by extraordinary circumstances, such as bad weather or ATC restrictions.

 

 

Learn more about your rights in our guide on canceled flight compensation.

 

How much Condor cancellation compensation are you entitled to?

The amount of your compensation varies between €250 ($270) and €600 ($650) depending on the length of your flight with Condor and the duration of the delay on reaching your final destination with the replacement flight.

 

€ 250	€ 400	€ 600
Less than 1500 km	Between 1500 & 3500 km	More than 3500 km

 

Moreover, you may claim Condor cancellation or Condor delayed flight compensation for disruptions experienced in the last 3 years.

Additionally, you may be entitled to compensation if your flight was delayed or overbooked, or you were denied boarding.

If a Condor flight cancellation forces you to spend the night at the airport, you have the right to free meals and refreshments, plus accommodation and transport.

 

How to apply for Condor cancellation compensation?

Applying for compensation can involve a long frustrating process, and this is where SkyRefund comes to the rescue. We will take care of all the paperwork for you and even take your case to court if needed.

Check if you are eligible for compensation with our free compensation calculator and leave the rest to us!

 

How to cancel a Condor flight from/ to the U.S.

The German leisure airline serves a number of destinations in the US, Canada and Mexico, including all-year-round direct flights to 5 US airports, and seasonal direct flights from Germany to about 15 airports in the USA, Canada, Mexico and the Caribbean.

 Like every air carrier, Condor allows you to cancel your booking under certain conditions.

 

Condor 24 Hour Cancellation Policy

Let us start with the good news: Only for flights from or to the United States, air travelers can take advantage of the Condor 24 hour cancellation policy. 

This means that you will be able to change your mind within 24 hours of booking your Condor flight tickets and cancel them free of charge. You won’t have to pay a cancellation fee, and you will be eligible to receive a full refund if:

• the scheduled departure is at least in 7 days;
• you made your booking on the Condor website, in an official Condor ticket office, at a Condor airport ticket counter or on the phone with Condor’s customer service;
• you bought the ticket with cash or a credit card. If you use a gift certificate, travel voucher, or award miles, you cannot take advantage of the 24 hour cancellation policy and you will not be eligible for a Condor Airlines refund.

 

Check Compensation

 

Requesting a refund from Condor 

To request a refund, you have two options:

• manage your booking through Condor’s website and cancel your flight from your account
  OR
• call Condor’s customer service which is available every day around the clock.

In both cases you will have to provide your booking confirmation number and your personal data. 

If you have booked your ticket through a travel agency or a third party, contact them and ask them to cancel on your behalf.

Condor claims to process refunds quickly - the deadline for payments made by checks is 20 business days and for payments by cash or credit/debit card - 7 business days.

Cancelation fees

Like most airlines, Condor offers different types of tickets, each of them with their own fares, fees, and conditions.

Here are the cancelation fees for the different fares:

Light and Classic fare: Cancelation is not possible

Flex Plus: Free cancelation

Up until March 1, 2023 Condor offered a Flex fare with cancellation fees ranging from 50 to 200 Euros depending on the length of the journey and the flight class. This fare has been discontinued. However, if you booked your tickets before said date, the conditions for your flight fare will remain the same.

 

Canceling group bookings

As Condor is a leisure airline, group bookings are an important part of their business. A group is ten or more fully paying air passengers, traveling to the same destination airport, who have taken the outbound flight as a group.

With group bookings you have a period of 21 days to change or cancel the reservation. After this period is over, the booking becomes fixed and cancelation fees will incur, as follows:

• From the date of the fixed booking until 60 days prior to the departure date: 20%
• 59 days until 30 days before departure: 50%
• 29 days until 15 day before departure: 70%
• 14 days until 1 day before departure: 90%
• Cancellation on the date of departure or no-show: 100%

Cancellation deadlines, fees, and refund amounts may vary depending on the size of your group, the dates and the route you chose to travel.

 

About Condor

Originally founded as Deutsche Flugdienst GmbH in 1955, Condor is now one of the biggest German air companies. Currently the air carrier is owned by Attestor, an asset management company, and the German Federal government.

Condor prides itself on being the most popular German leisure airline. Their route network focuses mostly on seasonal flights to various tourist destinations around the world. They also offer charter flights and group bookings with special offers for school groups.