condor cancellation policy

Condor cancellation policy: all you need to know

Navigating through airlines’ terms and conditions is never a fun task, especially when it comes to canceling your flight booking. We at SkyRefund compiled all the important information regarding Condor Airlines’ cancelation policy in one place for your convenience. That way, you will know what to expect in case you cannot make your Condor flight and will be prepared for any surprises that the airline might present you with.

 

A little history

Originally founded as Deutsche Flugdienst GmbH in 1955, Condor is now one of the biggest German air companies. Throughout the decades Condor went through a few ups and downs, the most recent shock being the 2019 collapse of the Thomas Cook Group, the airline’s previous owner, and the failed purchase by LOT (Polish Airlines) in 2020. 

Lufthansa, the German flag carrier, was also a part of Condor’s history as a partial owner at the very beginning in the 50’s (hence the resemblance in logos). Condor is currently owned by Attestor, an asset management company, and the German Federal government.

Condor prides itself on being the most popular vacation airline in Germany. Their route network focuses mostly on seasonal flights to various attractive tourist destinations around the world. They also offer charter flights and group bookings (for over 10 passengers travelling together) with special offers for school groups.

 

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Condor Airlines flights to and from North America 

Now that you know more about Condor, we can get into the main topic of this article: the terms for canceling a Condor flight and getting a refund. Like every airline, the German leisure carrier allows you to cancel your booking under certain conditions. 

We will try to provide you with a rough guide to Condor Airlines’ cancelation policy. But first, let’s take a brief look at the flights Condor offers from and to North America. Here is a list of all destinations served by Condor in the U.S., Canada and Mexico:

 

All-year round direct flights from Germany:

Harry Reid International Airport (LAS), Las Vegas, Nevada

Los Angeles International Airport (LAX), Los Angeles, California

John F. Kennedy International Airport (JFK), New York City

Seattle-Tacoma International Airport (SEA), Seattle, Washington

Cancún International Airport (CUN), Cancún (Mexico)

 

Seasonal direct flights from Germany:   

Ted Stevens Anchorage International Airport (ANC), Anchorage, Alaska

Baltimore/Washington International Thurgood Marshall Airport (BWI), Baltimore, Maryland

Boston Logan International Airport (BOS), Boston, Massachusetts

Fairbanks International Airport (FAI), Fairbanks, Alaska

Minneapolis-Saint Paul International Airport (MSP), Minneapolis, Minnesota

Miami International Airport (MIA), Miami, Florida (from May 2024)

Phoenix Sky Harbor International Airport (PHX), Phoenix, Arizona

Portland International Airport (PDX), Portland, Oregon

San Antonio International Airport (SAT), San Antonio, Texas (from May 2024)

San Francisco International Airport (SFO), San Francisco, California
Calgary International Airport (YYC), Calgary         

Edmonton International Airport (YEG), Edmonton     

Halifax Stanfield International Airport (YHZ), Halifax        

Toronto Pearson International Airport (YYZ), Toronto       

Vancouver International Airport (YVR), Vancouver

 

Additionally, Condor offers seasonal flights to destinations in the Caribbean such as Cuba, Barbados, Dominican Republic, Jamaica and others.

 

 

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Condor flight cancellations from and to the U.S.

We will start with some good news: Condor Airlines are quite tolerant towards their American customers. Only for flights from or to the United States, you can take advantage of the Condor 24 hour cancellation policy

This means that you will be able to change your mind within 24 hours of booking your Condor flight tickets without being penalized (charged) for it. So, for example if you make a reservation for a flight from Seattle to Frankfurt on Wednesday at 9:00 pm, you will be able to cancel it until 9:00 pm on Thursday. You won’t have to pay a cancellation fee, and you will be eligible to receive a full refund. 

In order for you to receive a full refund, however, there are a few conditions:

  • the scheduled departure should be at least in 7 days;
  • you should make the booking on the Condor website, in an official Condor ticket office, at a Condor airport ticket counter or on the phone with Condor’s customer service;
  • you should buy the ticket with cash or a credit card. If you use a gift certificate, travel voucher, or award miles, you cannot take advantage of the 24 hour cancellation policy and you will not be eligible for a Condor Airlines refund.  

 

Requesting a refund from Condor 

To request a refund, you have two options:

  • manage your booking through Condor’s website and cancel your flight from your account
    OR
  • call Condor’s customer service which is available every day around the clock.

No matter which option you choose, you will have to provide your booking confirmation number and your personal data. 

If you used the help of a travel agency or a third party for your reservation, you should contact them and ask for a cancellation on your behalf. 

Condor claims to process refunds quickly. The deadline for payments made by checks is 20 business days and for payments by cash or credit/debit card - 7 business days. 

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Cancelation fees

Like most airlines, Condor offers different types of tickets, each of them with their own fares, fees, and conditions. Here are the cancelation fees for the different travel classes depending on the length of the flight: 

  • Economy short/medium haul flights

Light: cancelation is not possible

Classic: cancelation is not possible

Flex: from 50 euros per person/per route
Flex Plus: free cancelation

  • Premium economy long haul flights

Classic: cancelation is not possible

Flex: from 150 euros per person/per route

Flex Plus: free cancelation

  • Business short and medium haul

Classic: cancelation is not possible

Flex: from 75 euros per person and flight

Flex Plus: free cancelation

  • Business long haul

Classic: cancelation is not possible

Flex: from 200 euros per person and flight

Flex Plus: free cancelation

 

Keep in mind that you can no longer book the Flex option since March 1, 2023 since Condor decided to discontinue it. However, if you booked your tickets before said date, the conditions for your flight fare will remain the same. 

 

Canceling group bookings

Like we mentioned at the beginning, Condor advertises itself as a leisure airline. That is why group bookings are a big part of their business. First of all, let’s define what a group booking is according to Condor airlines. It should include 10 or more passengers who pay a full ticket rate, start their journey together from the same airport and are going to the same destination airport. 

If you make a group booking long in advance, you have an option period of 21 days from the booking confirmation to change/cancel the reservation. After this period is over, the booking becomes fixed and cancelation fees will incur, as follows:

  • Up until 60 days prior to departure: 20% of the booking amount; 
  • Between 59 and 30 days before departure: 50%;
  • Between 29 and 15 days before departure: 70%;
  • Between 14 days and 1 day before departure: 90%;
  • Cancelation on the actual departure date or a no-show: 100% fee. 

In order to be sure that you have successfully canceled your flight, you will receive a written confirmation from Condor’s group reservation team.

Keep in mind that the cancelation deadlines, fees, and refund amounts may vary depending on the size of your group, the dates and the route you chose to travel. 

 

In conclusion 

With this, we conclude our overview of Condor Airlines’ cancelation policy - we hope it will be helpful for you! Additionally, SkyRefund will be able to help you in case your Condor flight gets delayed or canceled. 

Under EC261, a European Union regulation, you can receive financial compensation of up to $700 (€600) in such cases. Applying for it can involve a long and tedious bureaucratic process though, and this is where SkyRefund comes to the rescue. We will take care of all the paperwork for you and even take your case to court if needed. 

Check your eligibility with our free compensation calculator and leave the rest to us!

Did you have a delayed flight in the last 3 years?

Check your compensation for delayed flights for free!