ITA Airways


ITA Airways Flight Compensation and Reimbursement

Don’t miss out on ITA Airways flight delay or cancellation compensation as high as $650.

Was your ITA Airways flight delayed or canceled? Time wasted, stress, ruined plans - nothing could make up for all the inconvenience caused by a flight disruption.

Nevertheless, there is a small consolation: you could be eligible for compensation of up to $650 (€600). European Union regulation 261/2004 was created to hold airlines responsible for flight disruptions such as flight delays, cancellations or overbooking. It entitles passengers traveling from an EU airport or with an EU airline to financial compensation.

Unfortunately, claiming compensation is not always easy - airlines, including ITA, are not particularly keen on paying it. SkyRefund can facilitate this process and fight to assert your rights by handling all the administrative procedures.

What’s more, we will only get paid if you get paid: our fee is 35% of the compensation amount you receive. Utilize our free user-friendly calculator to check if you are entitled to compensation for your flight with ITA Airways.


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ITA flight delays and cancellations: Your air passenger rights 


As it is a European airline, ITA’s flights departing from and arriving in the European Union (including codeshare flights) are governed by EU261.

This EU law ensures passenger rights’ protection for all air travelers. EC261 requires all airlines operating in Europe to compensate their customers in case of flight delays or cancellations, denied boarding, and missed connections.

However, in case of flight delays resulting from extraordinary circumstances, such as bad weather, air traffic control restrictions or security threats, airlines are freed of the obligation to pay compensation for flight delays or cancellations.
Extraordinary Circumstances


US domestic flights are unfortunately not eligible for compensation under EU regulations.

What you are owed in case of a delayed ITA flight

EU261 rules that you can be compensated with up to $650 (€600) if your ITA flight from Europe gets delayed by more than 3 hours. Note that delays are calculated at arrival (the time when you arrive at your final destination) and not at departure time.

The amount of compensation depends on the length of the delay and the distance of your flight. We have summed up the possible outcomes in the table below.


Less than

3 hours


3 - 4 hours

More than

4 hours


No compensation

$270 (€250)

$270 (€250)

All flights up to 1500 km

No compensation

$430 (€400)

$430 (€400)

All flights between 1500 km and 3500 km

No compensation

$325 (€300)

$650 (€600)

All non-EU flights over 3500 km


What to do in case of a delayed ITA flight

  • Contact ITA Airways’ customer service

First off, find information about the exact reason for the flight delay. This could be vital for your compensation application. Keep your boarding pass, and any other documents issued by ITA Airways. 

  • Ask about food vouchers or accommodation if applicable

ITA is also obligated to provide you with food/ refreshments vouchers and to find you suitable accommodation if a long delay leaves you stranded at the airport overnight. Apart from providing accommodation, the airline has to cover your transport expenses from and back to the airport.

If the flight is delayed more than 5 hours, you can choose to either wait or leave the airport.


Right to Care

  • Keep all your receipts

We strongly advise you to keep all receipts for food, drinks, and other expenses you might need to make while waiting for a resolution. You can get reimbursed for your expenses but only if you keep the proof.

  • Do not accept travel vouchers or other airline perks

ITA may offer to compensate you for your troubles with travel vouchers or upgrades for future flights. While you are free to assess the situation and make your own judgment if such recompense is fair, you should know that once you accept such an offer from the airline, you will no longer be eligible for EU compensation.

Did you have a delayed flight in the last 3 years?

Check your compensation for delayed flights for free!


Additionally under EC261:

  • Right to reimbursement or rerouting

If your delay exceeds 5 hours, apart from compensation for the time lost, you are entitled to a full or partial refund of your original ticket fare, plus a return flight back to your point of departure, if necessary.

  • Refunds and compensation

Airlines are required to offer refunds to passengers in case of a long delay or cancellation. This aligns with the regulations that require airlines to compensate passengers for the inconvenience caused. In addition, air passengers may have the option to get compensation in the form of frequent flier miles, as an alternative benefit for their disrupted travel plans.

  • Up and downgrading

If the airline offers a replacement flight and an upgrade, you will not have to pay extra. Alternatively, if you get downgraded, you can receive a 30-75% reimbursement of the original ticket fare.


ITA Airways cancellation compensation

You may claim ITA Airways cancellation compensation if:

  • The airline notified you of the cancellation less than 2 weeks before the scheduled departure
  • The reason for the cancellation is not extraordinary circumstances.

In case of a canceled flight, the airlines has to offer you:

  • A full refund of the ticket price,


  • An alternative flight

In addition to the above, you may be entitled to compensation when:

Notice Given Arrival at Final Destination
14 Days or More

No compensation

7-13 Days A delay of more than 4 hours
Less than 7 Days A delay of more than 2 hours


Unfortunately, it is not uncommon for air carriers to cancel their flights on the day of the departure. Luckily, under EC261 you may be eligible for canceled flight compensation if your ITA Airways flight arrives at your final destination more than 2 hours behind the original schedule.

Canceled Flight Compensation


ITA Airways denied boarding

In case your ITA Airways flight was overbooked or you were denied boarding, you can:

  • Get refund of the full ticket price, plus a return ticket to the original point of departure, if the disruption happened mid-journey and your connecting flight was overbooked;


  • Get an alternative flight to your final destination - either as soon as possible or at a later date convenient to you. 

You are eligible for compensation only if you were denied boarding against your will! Airlines offer perks to volunteers willing to give up their seats. Consider such offers carefully as you will lose your compensation eligibility!

If you are entitled to reimbursement, the amount of your denied boarding compensation depends on the length of your journey.


Compensation Amount

Choose SkyRefund as your partner

The legal experts at SkyRefund will help you claim your compensation from ITA Airways and take care of all the administrative hassle on your behalf.

Quick and easy

Filing a claim with us only takes a few minutes - you need to enter your flight details and your personal data that will help us and the airline to look into your case and to analyze the compensation conditions.

Experience and expertise

More than 700,000 passengers from all over the world have entrusted their compensation claims to SkyRefund. Our team of 40 legal professionals provides assistance in 11 languages. We work in more than 37 countries and jurisdictions. 

No risk

By letting us help you with your compensation claim, you risk nothing: we will only charge a fee of 35% of the compensation amount when we win your case. If the airline does not pay you reimbursement, there will be no extra charges from us.



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About ITA Airways

ITA Airways, or Italia Trasporto Aereo S.pA., is the flag carrier of Italy. The airline was founded in 2020, after the bankruptcy of Alitalia, as its successor. 

Alitalia had been in operation since 1946 as Italy's flag carrier. Up until 2009 it was owned by the Italian government, but then it merged with the bankrupt Italian airline Air One and became a private company. After numerous failed attempts to make the air carrier profitable, it was put on the auction block in 2017.

Negotiations followed with Delta Air Lines, EasyJet and China Eastern Airlines. However, they failed and in 2020 the Italian government took ownership of the airline, which was reorganized as Italia Trasporto Aereo S.p.A.

After Lufthansa acquired 41% of ITA from the Italian Government in 2023, it  announced its intention to acquire the remaining 59% within a period of 2 years. At the moment, the acquisition is awaiting approval from the European Commission. Today ITA Airways is Lufthansa's fifth network carrier.

ITA Airways serves 64 destinations in Italy, Europe, Asia, North and South America, and North Africa. By 2025, it plans to operate 74 destinations and 89 routes.

The main hub of ITA Airways is Rome Fiumicino Airport near Rome. It operates an all-Airbus fleet.

ITA Airways S.p.A. has been a member of the SkyTeam alliance since 2021. The air carrier will leave SkyTeam and join the Star Alliance as part of the process of its acquisition by Lufthansa.


ITA Airways Rankings

Air carrier review website Skytrax has certified ITA Airways as a 3-star Airline, which reflects the company’s commitment to providing a comfortable in-flight passenger experience. The ranking also takes into account the value for money tradeoff and the quality of the ITA Airways customer service.


We’ll fight for your rights

ITA Airways is covered under EC 261, so in case they cancel or delay your flight, you are entitled to reimbursement, refund and compensation. You could receive up to $650 for your troubles, so if you have experienced an ITA flight delay, cancellation or denied boarding in the last 3 years, filing a claim with them is definitely worth it. By law they are required to pay you out.


Entrusting your claim to our expert team significantly increases your chances of getting your compensation from ITA Airways. For any delayed or canceled flights, do not hesitate to contact us. We are committed to defending your rights and will exert every effort to win your case, offering at least some consolation in an otherwise disappointing experience.

Did you have a delayed flight in the last 3 years?

Check your compensation for delayed flights for free!