Flying To or From the US? Meet Emma, SkyRefund's New Chatbot for Passenger Rights

Your international flight was canceled, you are stuck at the gate, and you are not sure if you have any rights at all. Here is the good news: if you fly to or from Europe, you may be owed compensation, even as a US traveler. SkyRefund built Emma, a new chatbot available free on the SkyRefund website, to tell you exactly where you stand.

What can the SkyRefund chatbot do?

Emma is your on-demand guide to air passenger rights on transatlantic and European routes. She can help you in three main ways:

• Answer flight-rights questions—Ask whether your delayed or canceled flight qualifies, how much you could claim, or what counts as an extraordinary circumstance. Emma is trained on the regulations that matter, including EU261 and UK261, which can cover US travelers flying out of Europe.
• Track an existing claim—Already submitted a claim? Ask Emma for a status update instead of digging through your inbox.
• Explain how to submit a claim—Not sure where to start? Emma walks you through what documents you need and how the process works, then points you to the flight compensation checker.

Why US travelers need this

US law works differently. Under DOT rules there is no fixed payout for a delayed flight the way there is in Europe. But EU261 and UK261 can still apply to your trip: if your flight departs an airport in Europe or the UK, you may be entitled to up to $700, regardless of your nationality or which airline you flew.

Most travelers never claim because they do not know this. Emma closes that gap instantly. Before you claim, she tells you if you have a case. During your claim, she keeps you informed.

Key features of Emma

• Free to use—No cost, no sign-up barrier. Just open the chat on the SkyRefund website.
• Available in multiple languages—Get help in the language you are most comfortable with.
• Trained on real regulations—Answers are grounded in EU261, UK261 and the wider passenger rights framework, not vague generalities. Emma also covers flight rights beyond Europe, including Canada's APPR, Brazil's ANAC, Saudi Arabia's GACA and Turkey's SHY.
• Human handoff when needed—Complex case? Emma connects you to the SkyRefund team so a person can take over. You are never stuck talking to a bot.

How do you use Emma?

Visit the SkyRefund website and click on the pink chat icon in the bottom right corner. Ask in plain language, for example, “My flight from Paris to New York was delayed four hours, can I claim?” Emma responds right away. If your situation needs a closer look, she hands you to a human expert.

Why SkyRefund

With a 98% success rate, SkyRefund makes claiming flight compensation hassle-free, which is why it is trusted by over 1.6M passengers. With over 9 years of legal experience, we help travelers worldwide claim what they are entitled to, on a no-win, no-fee basis.

Emma is one more way we make the process simple. To see what your disrupted European flight could be worth, try the flight compensation checker, then submit your claim and leave the rest to us.