Air Serbia Flight Compensation: What Are Your Rights?

If a flight with Air Serbia gets delayed or canceled for reasons within the airline’s control, passengers are eligible for compensation of up to $700 (€600) according to EU regulation 261/2004. 

This law was created to offer legal protection to air passengers and bring some order in an otherwise chaotic air travel industry. EU261 obligates airlines to reimburse their customers for their trouble, expenses, and stress in case of delayed or canceled flights, missed connecting flights, denied boardings, and even downgradings.  SkyRefund can help you in your quest for justice: submit a compensation claim for your Air Serbia Airlines flight with us and we will handle the rest on your behalf. 

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What are your passenger rights with Air Serbia?

Flights to and from the US

Air Serbia doesn't operate domestic flights within the US. Their flights are subject to DOT regulations as they land or depart in the US. Unfortunately, under American regulations, passengers don't have the right to cash compensation in cases of delays or cancelations. 

But Air Serbia flights are subject to European regulations. This means that passengers on Air Serbia flights from and to the United States may still be eligible for compensation. One of the most popular flight routes operated by the Serbian carrier is Belgrade-New York, and any flight disruptions caused by the airline on this journey would entitle passengers to compensation.

Flights within Europe or the UK

The span of EU261 (and its post-Brexit British equivalent, UK261) is unfortunately not universal: the regulation protects air passenger rights only for flights operated by European/UK airlines and/or departing from a European/UK airport. Nevertheless, there is no restriction concerning the air passengers’ nationality, so US citizens can also claim compensation for flight disruptions when traveling in and from Europe. The conditions for eligibility are the following:

• The flight landed at its final destination a minimum of 3 hours after the officially announced arrival time;
• There are no extraordinary circumstances involved that caused the flight to be delayed or canceled (these include but are not limited to bad weather conditions, security threats, bird strikes, air traffic control restrictions, airport staff strikes, etc.).

What to do in case of an Air Serbia flight delay

A flight delay is certainly a stressful event, but it is very important to stay calm in these situations, to be aware of your rights, and to demand they be observed by the airline. In case of a delayed flight with Air Serbia, be sure to contact the airline’s staff at the airport or the customer service line and to obtain as much and as detailed information as possible.

Gather evidence for your case, insist on receiving assistance (food and refreshments, two free phone calls, accommodation, and transport from/to the airport if applicable and necessary), and keep all relevant receipts for expenses made during the stay at the airport.

Compensation amounts for Air Serbia flight delays

EU261 sets the possible reimbursement amounts between $275 (€250) and $700 (€600), depending on the distance covered by the delayed flight and the duration of the delay. The different scenarios are summarized in the table below.

Air Serbia flight cancelation compensation

EU261 protects air passenger rights in case of flight cancelations, too. If your Air Serbia flight gets canceled, you may be eligible to receive up to $700 (€600). The important factors in determining the amount of compensation are the distance covered by the flight and the time of notification. 

If Air Serbia announced the annulment more than 2 weeks in advance, no compensation will be owed. However, any cancelation less than 14 days before the scheduled flight would entitle the affected travelers to reimbursement.

Check out the table below for a detailed breakdown of the different conditions and scenarios.

About Air Serbia

Air Serbia was founded in 1927 under the name “Aeroput” and transformed into JAT Airways 20 years later. The official name “Air Serbia” was chosen in 2013, when they became the biggest airline in the Balkan country.  Air Serbia’s first service was between Belgrade (BEG), the airline’s main hub, and Abu Dhabi (AUH). 

Today the Serbian flag carrier operates mainly from Belgrade Nikola Tesla Airport (formerly known as Belgrade Airport). Air Serbia flies to over 78 destinations in 35 countries and carried 4.19 million passengers in 2023.

Skytrax, the leading airline review website, lists Air Serbia as a certified 3-star airline. However, the customer reviews up to this date leave the Serbian air carrier with a mediocre 5/10 score. The OTP (on-time performance) statistics are not very promising either, so if you have experienced a severe flight delay with Air Serbia in the last 3 years, do not hesitate to file a claim with SkyRefund .