Air Transat Compensation and Refund


Air Transat Compensation and Refund: Your Complete Guide

Air travel is often an exciting venture, but delays, cancellations, and overbookings can quickly turn your journey into a frustrating experience. If you’ve encountered such issues with Air Transat, understanding your rights for compensation and refund is essential. This guide aims to provide you with all the necessary information to ensure you can make a successful claim with ease.


Understanding Your Rights as a Passenger

When flying with Air Transat, or any other European airline, passengers are protected under EU Regulation 261/2004. This regulation stipulates that passengers are entitled to compensation for significant flight disruptions, such as delays, cancellations, and denied boarding as a result from overbooking.

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Eligibility for Compensation

To be eligible for compensation, the following conditions must be met:

  1. Flight Delay: If your Air Transat flight arrives at its destination more than three hours later than scheduled, you are entitled to compensation. The delay must not be caused by extraordinary circumstances such as extreme weather, political instability, or air traffic control strikes.
  2. Flight Cancellation: If your flight is cancelled and you were not informed at least 14 days prior to departure, you are eligible for compensation. Air Transat must provide alternative transport or a full refund, in addition to the compensation.
  3. Denied Boarding: In cases where you are denied boarding as a result of overbooking, Air Transat must offer you compensation, alternative transportation to your destination, or a refund if you choose not to fly.

Compensation Amounts

The amount of compensation varies depending on the distance of the flight:

  • €250 for flights up to 1,500 kilometres.
  • €400 for flights between 1,500 and 3,500 kilometres.
  • €600 for flights over 3,500 kilometres.
Less than
3 hours
3 - 4 hours
More than
4 hours
cross icon € - checked tick € 250  checked tick € 250  All flights up to 1500 km
cross icon € - checked tick € 400  checked tick € 400  All flights between 1500 km and 3500 km
cross icon € - checked tick € 400  checked tick € 400  All intra-EU flights over 3500 km
cross icon € - checked tick € 300  checked tick € 600  All non-EU flights over 3500 km


Steps to Claim Compensation

Claiming compensation from Air Transat can be straightforward if you follow these steps:

  1. Collect Your Documents: Gather all relevant documents, including your boarding pass, booking confirmation, and any communication from Air Transat regarding the delay or cancellation.
  2. Check Your Flight Details: Note down the exact arrival time of your flight and confirm the delay duration. This information is crucial for your claim.
  3. Calculate your compensation: You can calculate the amount of your claim using our free calculator. Our team of travel and legal experts will handle the entire process, ensuring that you receive the compensation you are entitled to without the hassle of dealing with the airline.


Refunds for Cancelled Flights

If your Air Transat flight is cancelled, you have the right to choose between a full refund or an alternative flight to your destination. The refund must be provided within seven days of the cancellation. If you opt for an alternative flight and it significantly delays your travel plans, you may also be entitled to compensation.


How to Request a Refund

To request a refund, follow these steps:

  1. Contact SkyRefund: Our team will guide you through the process of requesting a refund from Air Transat, ensuring all necessary documentation is submitted correctly.
  2. Submit Your Request: Provide all required details, including your flight number, booking reference, and reasons for requesting a refund.
  3. Receive Your Refund: Once approved, you will receive your refund.

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Why Choose SkyRefund?

Navigating the complexities of compensation and refunds can be daunting. SkyRefund simplifies this process by handling your claim from beginning to finish. Our team of experts has extensive experience in dealing with airlines and will ensure that you receive the maximum compensation or refund you are entitled to.


Benefits of Using SkyRefund

  • Expertise: Our team has a deep understanding of EU and international regulations and airline policies, increasing the likelihood of a successful claim.
  • No Upfront Fees: We operate on a no-win, no-fee basis, meaning you only pay if your claim is successful. You can read more about our fees in our Privacy Policy.
  • Hassle-Free Process: We handle all communications with Air Transat, allowing you to focus on other important matters.



If you’ve experienced a disrupted flight with Air Transat, knowing your rights and how to claim compensation or a refund is crucial. SkyRefund is here to support you every step of the way, ensuring you receive the compensation you deserve without the added stress. Contact us today to start your claim and turn your travel disruption into a positive resolution.

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