Passenger rights are especially robust in regions like the European Union, where Regulation EC 261/2004 establishes comprehensive standards for compensation and assistance in cases of flight disruptions. In these cases, passengers are entitled to certain reimbursements to minimise inconvenience and ensure accountability. Here's a brief overview of the main categories:
These flight rights are designed to ensure all passengers are treated fairly and compensated for significant disruptions, as outlined in the detailed sections below. Let’s delve into the subtleties of each category.
Flight delays occur when unforeseen circumstances or operational inefficiencies cause a flight to depart or arrive later than planned. Flight delay compensation is a monetary payment intended to compensate passengers for the inconvenience.
You can file a claim if the following criteria are met:
Under EC 261/2004 , the compensation amount depends on the duration of the delay and the flight distance:
Additionally, airlines must provide care services during long delays, including:
Cancellation compensation applies when an airline cancels your flight but depends on multiple factors. Depending on your situation, you may be entitled to monetary compensation on top of a refund or alternative travel arrangements.
You are eligible to claim flight cancellation compensation under the following circumstances:
Compensation follows the same rates as for flight delays:
Find out how much you are owed with our free compensation calculator !
Denied boarding occurs when an airline refuses to allow a passenger to board the aircraft, even though they hold a valid reservation and meet all requirements. This is often due to flight overbooking , a common practice where airlines sell more tickets than available seats, anticipating no-shows.
Airlines are obligated to compensate affected passengers and provide alternative travel arrangements.
You are eligible for denied boarding compensation if:
Compensation is based on flight distance:
Additionally, airlines must provide care to passengers affected by this disruption.
SkyRefund specialises in assisting passengers with claiming compensation for flight disruption incidents. Our team of experts handles the legal process on your behalf, ensuring maximum compensation with minimal hassle.
By filing your claim through SkyRefund, you can leverage your expertise to overcome common challenges such as complex airline policies, legal technicalities, and uncooperative carriers. Let us help you claim your flight compensation today!
It is part of the airlines’ jobs to serve their customers fairly. This means admitting their fault when their flights have suffered an avoidable delay or cancellation. And to pay out the due compensation to their passengers.
Airlines, however, often reject this responsibility and refuse to pay. At SkyRefund, we have a proven track record of enforcing passengers’ rights and helping them receive their rightful compensation.