Your compensation depends on which regulation the disruption falls under. You use our compensation checker to see if your flight is eligible for compensation. But in general you can claim compensation if:

• Your flight was delayed by more than 3 hours at arrival.
• Your flight was cancelled within 14 days of departure without a suitable alternative flight.
• You were denied boarding without giving up your seat voluntarily (as in the case of overbooking).
• The airline was responsible for the disruption, e.g., airline strikes. 
• You have a confirmed flight booking.
• You submit your claim within the country’s time limit. 

SkyRefund can assist you for disruptions worldwide that fall under EU261 (the EU and countries part of the ECAA), Türkiye's SHY-Passenger, UK261 for the United Kingdom, Saudi Arabia’s Passenger Rights Protection Regulations, Brazil’s ANAC 400, and Canada’s Air Passenger Protection Regulations.

If you would like to know more about your rights as an air passenger, please visit the Your Rights section.

The amount of compensation depends on the type of disruption and the regulation that applies. In most cases, passengers can receive between €250 (£220) and €600 (£520). As a general rule, longer flights qualify for higher compensation.

You can use SkyRefund’s flight checker to see how much compensation you can claim for your disrupted flight.

Yes, under EU261, the airline can reduce your compensation by 50%. However, this only applies if your alternative flight arrives between 2 and 4 hours after the original scheduled arrival time.

To learn more about compensation reductions, see the Air Passenger Rights section.

No, every passenger has the right to submit a claim, uphold their passenger rights, and receive compensation from the airline.

Yes, every passenger on the affected flight will be entitled to compensation, unless they travelled free of charge or at a reduced fare that was not available to the general public.

If you flew with your friends or family and you booked your tickets together (i.e. travelled with the same booking reference), you can submit a claim for them alongside your own claim if you have their consent.

Yes, you can still receive compensation. Your right to assistance—such as meal vouchers, refreshments, or accommodation—is separate from your right to compensation.

Airlines must provide care even when a flight is disrupted due to reasons outside their control, i.e., extraordinary circumstances.

If the airline did not offer assistance at the time, you can claim these costs afterward by attaching the receipts for your expenses when submitting your compensation claim. Make sure to keep all receipts from the airport or hotel, as reimbursements cannot be claimed without them.

Under EU261, if your flight is eligible for compensation, you are entitled to it even if the airline offered a voucher instead of cash. In such cases, the airline must pay the difference between the voucher value and the compensation amount.

However, this is highly situational. In our experience, passengers often do not receive the difference or are forced into legal disputes with the airline.

For this reason, we generally advise passengers to refuse vouchers offered as disruption compensation, as the legally required compensation is often higher.

It’s also important to note that travel vouchers are different from assistance vouchers. Accepting vouchers for meals, drinks, or accommodation does not affect your right to flight compensation.

Under EU261, in the case of a missed connection, what matters is the time you arrive at your final destination. If you reach your final airport more than 3 hours late, you may be entitled to compensation.

This means that even if your first flight was delayed by less than 3 hours but caused you to miss a connecting flight, you can still claim compensation. However, if the airline provides an alternative flight that arrives less than 3 hours late at the final destination, compensation is not due.

All flights in your journey must also be part of the same booking. If you booked the flights separately, compensation for a missed connection is not available.

You can check your flights using SkyRefund’s compensation checker to see if you’re eligible for compensation.

You can determine whether your flight was delayed by more than 3 hours by comparing the scheduled arrival time with the actual arrival time. For example, if your flight was scheduled to land at 14:00 but arrived at 17:12, the delay exceeds 3 hours and you may be entitled to compensation.

Keep in mind that the arrival time is measured when the aircraft doors are opened, not when the plane touches down.

Möglicherweise haben Sie Anspruch auf Entschädigung. Dies hängt jedoch davon ab, ob Sie den Alternativflug angenommen haben und wann dieser Flug im Vergleich zur ursprünglichen Ankunftszeit gelandet ist. Nutzen Sie am besten Hilfsmittel wie unseren Flugchecker, der Ihnen anhand Ihrer Flugdaten automatisch anzeigt, ob Ihnen eine Entschädigung zusteht.

Unfortunately, at this time we do not provide assistance with lost or delayed luggage.

Yes, you’re entitled to compensation even if you didn’t book your ticket through the airline. The carrier is the one performing the flight, not the company you booked your ticket through.

If you booked your ticket at a reduced fare that is not available to the general public, you might not be entitled to compensation.

If you are entitled to receive compensation and that compensation has not yet been paid, you have the right to claim it. So, if the airline offered travel vouchers but you refused them, you’re still entitled to financial compensation. 

 If you have been affected by delay, cancellation, or have been denied boarding, you can check if you are entitled to compensation by filing your flight details here. SkyRefund will determine whether you are entitled to compensation and calculate the amount you should be able to receive under the applicable legislation. If you are entitled to compensation, you will be invited to create a SkyRefund account. We will ask you a few more questions so that we would be able to claim from the airline the full amount of money owed to you. All that’s left is to allow us to represent you by signing a power of attorney in favour of SkyRefund’s legal experts.

Submitting a claim is quick and easy. The online claim form guides you through a few simple steps, including providing details about your flight, the disruption, and basic supporting documents, along with your personal information. The entire process usually takes just a few minutes.

SkyRefund assists passengers with flight delays, cancellations, and denied boarding. If your situation is different or not clearly listed, you can still submit a claim, providing more details about your specific case in the “Additional information” section when submitting your claim, and our team will review it. For example, if you were downgraded on an alternative flight, please mention this there.

You can submit a claim on behalf of your kids. If your child is below 18, you can sign on his/her behalf the power of attorney that would allow us to claim the compensation he/she is entitled to.

The compensation process usually takes from a few weeks to several months. The exact timeframe depends on factors such as the airline’s response time and the complexity of the case. Please be assured that we are working to get you your compensation, and we kindly ask for your patience.

Yes. SkyRefund may take legal action if it becomes necessary. In most cases, the claim is resolved at an early stage through communication with the airline, supported by clear evidence and case-specific documentation.

However, if a fair resolution cannot be reached, legal proceedings may be initiated to pursue the compensation the passenger is entitled to.

Once we receive the compensation from the airline, we will notify you and ask you to provide your bank account details. We will then transfer your agreed share of the compensation to the bank account you provide.

Please note that we currently do not issue payments by check.

In many cases, yes. Airlines are required to cover reasonable extra expenses caused by a disruption, such as meals, drinks, and accommodation. While a new ticket is not always explicitly listed, you may still be able to claim the cost if you were forced to buy it yourself.

To do so, you’ll need to show that the airline did not offer you a suitable alternative flight and that purchasing a new ticket was necessary to reach your final destination.

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To submit a claim, you may be asked to provide some of the following documents:

• Booking confirmation or e-ticket
  
  
• Boarding pass (if available)
  
  
• A document confirming your identity
  
  
• Proof of delay, cancellation, or disruption
  
  
• Receipts for any additional expenses

If your claim is for denied boarding, it is especially important to keep the denied boarding form provided by the airline If you were not given such a form, a boarding pass marked as “standby” can also support your claim.

To receive your compensation as quickly as possible, we recommend uploading your documents directly in your SkyRefund dashboard. This is the easiest and fastest way for us to review your case and avoid delays. You will also receive emails from us during the process. When we ask you to complete your claim, the email will include a button that takes you straight to your dashboard.

Yes, SkyRefund offers multilingual customer support to ensure clear communication throughout the compensation process.

A Power of Attorney allows SkyRefund and its legal partners to represent you during the compensation claim process. It gives permission to communicate with the airline and, if needed, take legal steps on your behalf.

This document is necessary because airlines and courts usually require formal authorization before discussing a case or paying compensation to a third party. The Power of Attorney is used only for handling your claim and does not give any broader rights.

If the passenger is under 18, the Power of Attorney must be signed by their legal guardian. Please also mention this in the Additional information section when submitting the claim.

A booking reference number is a short combination of letters and/or numbers used to identify your flight booking.

You can usually find it:

• In the confirmation email sent by the airline or travel agency
• On your e-ticket or booking confirmation document
• In the airline’s mobile app or online account
• On the airline’s website under “Manage booking” or “My trips”

This reference is needed to identify your flight details when submitting a compensation claim for a disrupted flight.

An e-ticket is an electronic ticket that confirms your flight booking. It can usually be found in your confirmation email, on the airline’s website or mobile app, or in your online booking account.

SkyRefund is very strict when it comes to protecting personal data. Secure systems are used to process information, and personal data is handled only in accordance with applicable data protection laws.

Information is not shared with third parties except when necessary to process the compensation claim (for example, with legal partners), and only for that specific purpose.

Identification documents are required to verify your identity and confirm that the compensation claim is submitted by the correct passenger. Airlines and legal authorities often require this verification before processing or paying compensation.

Your identity is kept safe in compliance with data protection regulations and is only utilized to process your claim.

This is the country where you actually live and spend most of your time — the place where your home and main center of life are located. According to EU regulations, it is the country where you have established your primary place of living, regardless of whether you are registered there or hold its citizenship.

You can click the reset password button and you will be sent an email with your new password. You can change your password after login.

You can always login to your profile and edit your personal details. We highly encourage you to do so if there has been a change in any of your details. You can upload any new evidence related to your claim on the “Upload Documents” section of your account. You can alternatively send us an email with the evidence at [email protected]. Make sure to quote your claim reference number as stated in your account in the correspondence.

Yes. You can submit multiple claims on the same account.

The status of your claim will be displayed in your SkyRefund account. Alternatively, you can always contact us via our contact form if you have any questions or want to get an update on the status of your claim. Make sure to quote your claim reference number as stated in your account in your email.