There’s only onegood thingabout a delay or cancelation
You can get up to €600 in compensation

Regulation (EC) No 261/2004 of the European Parliament and of the Council establishes common rules and sets the minimum standards on financial compensation and assistance to passengers in the events of denied boarding, flight cancellations, long delay and downgrade.
It applies to the countries from the European Common Aviation Area (ECAA), namely 28 Member States of the European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom), including Guadeloupe, French Guiana, Martinique, Réunion Island, Mayotte, Saint-Martin, the Azores, Madeira and the Canary Islands, as well as Albania, Bosnia and Herzegovina, Iceland, Kosovo, Macedonia, Montenegro, Norway, Serbia, plus Switzerland.
If you are flying:
- from ECAA, or
- to ECAA on board of an airline registered in ECAA
and you experience one of the following flight disturbances:
- long delay,
- cancellation,
- denied boarding and/or
- downgrade
you might be entitled to financial compensation.
Denied Boarding
If you presented yourself on time for check-in with a valid flight reservation and travel documents, and you were denied boarding you might be entitled to:
Amount | Distance |
---|---|
€ 250 | 1,500 km or less |
€ 400 |
ECAA flights of more than 1,500 km and all others between 1,500 and 3,500 km |
€ 600 | All other flights of more than 3,500 km |
Cancellation
If your original flight was cancelled and your airline rerouted you to your final destination with a delay or you never managed to complete the journey, you are entitled to:
Delayed by
less than
2 hours
|
Delayed between 2 - 3 hours |
Distance |
---|---|---|
€ 125 | € 250 | 1,500 km or less |
€ 200 | € 200 |
ECAA flights of more than 1,500 km and all others between 1,500 and 3,500 km |
€ 300 | € 300 |
All other flights of more than 3,500 km |
Delayed between 3 - 4 hours |
Delayed by more than 4 hours / Never arrived |
Distance |
---|---|---|
€ 250 | € 250 | 1,500 km or less |
€ 400 | € 400 |
ECAA flights of more than 1,500 km and all others between 1,500 and 3,500 km |
€ 300 | € 600 |
All other flights of more than 3,500 km |
If the airline informed you of the cancellation:
- at least 14 days prior to the scheduled time of departure;
- between 14 and 7 days prior, and offered an alternative flight that departed no more than 2 hours earlier than the original flight, and arrived less than 4 hours after the scheduled time of arrival;
- less than 7 days prior, and offered an alternative flight that departed no more than 1 hour earlier than the original flight, and arrived less than 2 hours after the scheduled time of arrival;
it will not be obliged to pay any compensation.
If the airline can provide proof that the cancellation is the result of extraordinary circumstances, it will not be obliged to pay any compensation. Extraordinary circumstances may include bad weather, strikes, political unrest, acts of terrorism, and security risks among others.
Delay
If you arrived at your final destination with a delay of more than 3 hours, unless the delay was due to extraordinary circumstances, you are entitled to:
Delayed
between
3 - 4 hours
|
Delayed by more than 4 hours |
Distance |
---|---|---|
€ 250 | € 250 | 1,500 km or less |
€ 400 | € 400 |
ECAA flights of more than 1,500 km and all others between 1,500 and 3,500 km |
€ 300 | € 600 | All other flights of more than 3,500 km |
In case you experienced a cancellation, delay or you were denied boarding, you might be entitled additionally to the right of:
- Reimbursement / Return flight
- reimbursement of your ticket and, if you have a connecting flight, a return flight to the airport of departure at the earliest convenience;
- re-routing to your final destination at the earliest opportunity; or
- re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats.
- Assistance
- meals and beverages;
- accommodation and transport to/from airport if necessary;
- two telephone calls, fax, or emails free of charge.
Downgrade
If you are downgraded (put in a lower class than what you originally booked), you are entitled to reimbursement of a percentage of the price of your ticket, depending on the flight distance as follows:
- 30% – flights of 1,500 km or less;
- 50% – flights within ECAA of more than 1,500 km (except flights between ECAA and French overseas departments), and all other flights between 1,500 and 3,500 km;
- 75% – flights not falling under 1 or 2, including flights between ECAA and French overseas departments.
You can claim reimbursement only for the flight which was downgraded (not for the entire journey, in case you had connecting flights).
Missed Connecting Flights
If you missed your connecting flight due to a delay, and the arrival time at your final destination exceeds the scheduled arrival time of the flight originally booked by more than three hours, you are entitled to compensation.
However, this only applies to directly connecting flights, i.e. your flights are under the same booking reference. Provided you have separate flight tickets with different operating air carriers, you would not be able to claim compensation.