What to do in case of a British Airways flight delay?
If you have experienced a British Airways flight delay, you could be entitled to compensation. According to EU Regulation 261/2004 (EC 261), if a flight delay or cancellation could have been prevented by BA, air passengers could be eligible for compensation of up to €600.
SkyRefund makes claiming compensation easy. If we claim your compensation, we charge a fee of 35% from the amount you receive from the airline. However, we get paid only if we successfully claim your compensation on your behalf.
We will take all the necessary steps to ensure that you recеive your British Airways compensation for a delayed, cancelled or overbooked flight. SkyRefund will deal with all of the bureaucratic and administrative hassle to enforce your right to compensation. We partner with top-level lawyers and we will protect your rights in court, if required.
How much compensation are you entitled to for your BA delay?
For flights under 1,500 km, passengers are entitled to British Airways compensation of €250. If the flight distance was between 1,500 and 3,500 km, air passengers can claim €400. This is also the maximum amount that passengers can receive on intra-EU flights, regardless of distance. Finally, if the distance was longer than 3500km, for example your flight departed from an EU airport and landed outside Europe, then you could claim up to €600 for your British Airways flight delay.
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
When can you apply for compensation from British Airways?
British Airways Delay Compensation
You would be eligible for compensation if your flight meets the following conditions:
- You reached your final destination with a delay of over three hours
- Your delay was not caused by any extraordinary circumstances.
Extraordinary circumstances include but are not limited to:
- Security risks
- Acts of terrorism
- Political or civil unrest
- Extreme weather conditions
- Strikes unrelated to the airline
- Hidden manufacturing defects
In general, in these cases the airline cannot have reasonably taken any measures to prevent or mitigate the disruption.
Since under these circumstances, a delay or cancellation would not have been the airline’s fault, British Airways can avoid paying flight compensation to the affected passengers.
However, the following circumstances are not considered exceptional and you can submit a compensation claim for any of the following reasons:
- Bad weather that affected a previous flight
- Problems with airline staff
- Technical problems preventing the aircraft from taking off
- Denied boarding caused by overbooking
SkyRefund specialises in helping passengers claim compensation for delayed flights. Our simple and intuitive process takes away the burden of going through long and convoluted compensation forms. You only need to give us your flight details (your flight number and date) and booking reference.
Our legal experts know the ins and outs not only of the legal background for claiming delay compensation but also of how to most effectively tackle airlines’ claims procedures. And while we take care of everything, you can sit back and relax. You can keep doing what you do best and so will we.
BA Cancelled Flight
According to EU rules, you can claim for a cancelled British Airways flight if:
You were notified of the cancellation less than 14 days before the scheduled departure
- If your alternate flight arrived at your final destination more than 4h behind schedule (when notice is given more than 7 days before the flight) or more than 2h late when you were informed of the cancellation less than 7 days before.
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
In reality, most BA flights are cancelled less than 24 hours before the scheduled takeoff. Thus, if your alternate flight has arrived more than 2h behind schedule, you would likely be able to claim cancelled BA flight compensation.
Remember: you are entitled to a replacement flight or a full refund of your tickets regardless of the reasons for the flight cancellation. In fact, most passengers would automatically be booked to the next flight to their final destination. However, you could choose to fly at another time or not at all and receive a ticket refund.
Right to Food and Drinks in case of a BA delay or cancellation
If your British Airways flight was delayed or cancelled, the airline is required to help you out during your wait for your departure. Passengers are entitled to food and drinks for the duration between the scheduled time of departure and the actual takeoff.
Unlike the right to compensation in case of a late flight, the right to care applies even when there are extraordinary circumstances. This means that the airline should cover all of your necessary expenses even if the delay was due to bad weather or a strike. This includes hotel accommodation, in case your flight is pushed to the following day.
The airline will often offer you vouchers for a specific amount. And even if not, you can still make all your necessary purchases. British Airways will then have to reimburse you for all of these expenditures.
Just remember: keep your receipts. They will be the proof for your expenses later on.
In fact, you can get a refund for any expenses that exceed the voucher amount.
How to claim your British Airways compensation?
Claiming a British Airways refund is not easy, depending on the specific case. In general, you have three main options when claiming a flight delay or cancellation compensation.
Do it yourself
If you are familiar with EU Regulation 261 and your passenger rights, and are also very familiar with the law of your country, then you can definitely consider trying to claim compensation for your delayed or cancelled BA flight. However, you should also prepare for a very time-consuming process that requires a significant amount of paperwork as well as tiresome communication with British Airways.
Please keep in mind that the chances of success when claiming compensation on your own are not that big, which is the main reason why many air passengers who suffered long delays or cancellations prefer to hire a professional claim company to do so on their behalf. It is hassle free and much more effective!
Hire a lawyer
Asking a lawyer to claim your flight compensation from British Airways is an option if you have time on your hands and are willing to spend the time in meetings or phone calls with them. You’ll have to explain exactly what happened and then do the required paperwork. Be warned, however, that most lawyers charge their fees upfront, so you’ll have to be ready to cover the claiming expenses before you even receive your refund from British Airways!
Use a claim company – the easiest way to get your BA compensation
Having discussed the cons of claiming your compensation on your own or hiring an expensive lawyer to do it for you, now we come to the best option when claiming for a BA delayed flight compensation. We strongly suggest that you get your delayed or cancelled flight refund through a dedicated claim company that truly knows this complex field of law and has a no win, no fee policy!
SkyRefund is your best choice if you are looking to get your rightful compensation from British Airways or any other European airline! We will make the process of claiming your due flight delay compensation quick and easy. And you pay us only when we get your refund! No win, no fee!
About British Airways
British Airways is the United Kingdom’s flag carrier and its second largest airline in terms of passengers served. The company’s history dates back to 1919 when its first flight transported a single passenger and a cargo of newspapers, jam and grouse.
British Airways PLC became an official air transport company in 1974 after the merge of British Overseas Airways Corporation, British European Airways became a single company.
Today British Airways covers more than 200 destinations in 75 countries across six continents. The airline’s main hub is located at London Heathrow Airport (LHR), Europe’s busiest airport. The UK carrier is now part of the New York-based Oneworld alliance, whose other members include Iberia Airlines, Qantas, Finnair and American Airlines.
British Airways is also part of International Airlines Group (IAG) – one of the world’s largest airline groups which also holds Aer Lingus, Iberia and Vueling. The British flag carrier flies more than 120,000 customers daily.
British Airways Rankings
Airlines rating website Skytrax has assigned British Airways an aggregate rating of 5/10, which is based on customers’ testimonials of their overall in-flight comfort and value for money.
In addition, FlightStats has estimated that nearly 23% of all British Airways services incur a flight delay and the average delay duration of 51 minutes.
Luggage and Fare Information
All British Airways flights excluding to and from Brazil allow you to take one handbag/ laptop bag in addition to a regular cabin bag for free. In addition, you could check-in a bag up 23 kg for free if you have purchased the Economy fare while Premium Economy would allow you an additional checked-in bag. Passengers flying First Class would be allowed to take three bags with a maximum weight of 32 kg each.