British Airways Flight Delay Compensation Information

What to do in case of a British Airways flight delay?

Cancellations and flight delays can severely impede your plans. If you have recently incurred a delay of over three hours on a British Airways flight, then you might be eligible for compensation as per EU Regulation 261/04. However, due to the unwillingness of airlines to accrue extra costs, claiming your flight delay compensation on your own can be an exhausting and time-consuming process which is rarely successful.

SkyRefund makes it easy to claim your rightful flight compensation. All we would require from you to begin the process are the details of your delayed flight. We will contact British Airways on your behalf and enforce your payment using our legal team’s expertise in aviation law. And since we work on a “No Win, No Fee” basis, we would only receive our 25% fee once we successfully obtain your compensation.


 How much compensation are you entitled to for your delay?

Depending on the length of your journey and the duration of your flight delay, the amount of compensation you are owed is determined as follows:

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

 When can you apply for compensation from British Airways?

If your arrival to or from any European airport has been delayed by more than three hours, if your flight cancellation resulted in a delay longer than three hours, or you were denied boarding, you can apply to claim your compensation. The only delays for which you are not entitled to compensation are the ones caused by extraordinary circumstances.


Under extraordinary circumstances fall the following:

  • Security risks
  • Acts of terrorism
  • Political or civil unrest
  • Extreme weather conditions
  • Strikes unrelated to the airline
  • Hidden manufacturing defects


If your flight delay was caused by the following…

  • Bad weather that affected a previous flight
  • Problems with airline staff
  • Technical problems preventing the aircraft from taking off
  • Denied boarding caused by overbooking


…then you ARE entitled to compensation under EU law as these do NOT fall under extraordinary circumstances


Is my flight eligible?


How to claim your British Airways compensation?

Claiming a British Airways refund is not easy, depending on the specific case. In general, you have three main options when claiming a flight delay or cancellation compensation.


  1. Do it yourself

If you are familiar with EU Regulation 261 and your passenger rights, and are also very familiar with your country’s law, then you can definitely consider trying to claim compensation for your delayed or cancelled BA flight. However, you should also prepare for a very time-consuming process that requires significant amount of paperwork as well as tiresome communication with British Airways.

Please keep in mind that the chances of success when claiming compensation on your own are not that big, which is the main reason why many air passengers who suffered a serious flight delay or cancellation prefer to hire a professional claim company to do so on their behalf. It is hassle free and much more effective!


  1. Hire a lawyer

Asking a lawyer to claim your flight compensation from British Airways is an option if you have time on your hands and are willing to spend the said time in meetings or phone calls with them. You’ll have to explain what exactly happened and then do the required paperwork. Be warned, however, that most lawyers charge their fees upfront, so you’ll have to be ready to cover the claiming expenses before you even receive your refund from British Airways!


Find out how to get compensation for your BA delay!


  1. Use a claim company – the easiest way to get your BA compensation

Having discussed the cons of claiming your compensation on your own or hiring an expensive lawyer to do it for you, now we come to the best option when claiming for a BA delayed flight compensation. We strongly suggest that you get your delayed or cancelled flight refund through a dedicated claim company that truly knows this complex field of law and has a no win, no fee policy!


SkyRefund is your best choice if you are looking to get your rightful compensation from British Airways or any other European airline! We will make the process of claiming your due flight delay compensation quick and easy. And you pay us only when we get your refund! No win, no fee!


Steps to take when your flight is delayed or cancelled?

If your British Airways flight is cancelled, the carrier will provide you with a seat on the next available flight or they will refund you. The first thing you can do while still at the airport is to check your flight’s status and then call the British Airline’s customer service and get rebooked on the next flight.

If the delay is a really severe one –  for example more than four hours – and even in extraordinary circumstances, then don’t be shy to ask for a meal or a hotel voucher. In such cases the airline can cover your meals, transportation and hotel bill.

IMPORTANT: Remember to always keep every document the airline gives you, such as tickets, vouchers and written notifications.


 British Airways is the UK's flag carrier.

Image attribution: Anna Zvereva from Tallinn, Estonia

Why people choose British Airways over other airline carriers?

Among the main reasons why air passengers prefer British Airways over other premium carriers and low-cost airlines are its flexible fares and various travel classes that can suit anyone’s need and budget. British Airways is also preferred for its complimentary food and drinks during long-haul flights, and free seat selection within 24 hours of departure. BA covers the most popular airports and global destinations throughout the year. The company also offers day trip return fares to the most visited European destinations as well as a generous free baggage allowance to its passengers.


British Airways Loyalty Scheme

Known as the British Airways “Executive Club”, the loyalty scheme offered by BA awards its members Avios points on every flight. These can be spent on services and extras such as flights, shopping, seat selection, upgrades, dining, hotels and car rentals. When customers become Gold or Silver Executive Club members, they receive access to British Airways’ global network, which offers premium lounges, priority boarding and more. 


The most popular British Airways destinations

British Airways flies to 209 destinations worldwide, including the Far East and Australasia, the Middle East and South Asia, South America and the Caribbean, Africa as well as 122 cities in Europe. You can board a BA flight at London Heathrow and fly to faraway destinations like Los Angeles, Sao Paolo, Doha, the Seychelles, and Nairobi, to name a few.

The long haul First Class is available onair routes to Tel Aviv and Moscow Domodedovo, excluding other locations in North America, the Caribbean, Africa, the Middle East and Asia.

From its primary hub at London Heathrow Airport and its bases at London City Airport and Gatwick Airport the airline flies to almost every major European city.


The full list of European countries that British Airways flies to includes:

Albania, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, Ukraine.


British Airways flies to more than 190 cities. These are some of its most popular European destinations.


The most popular British Airways global destinations

From Heathrow British Airways flies to various countries and hundreds of global destinations. Every minute and a half a British Airways flight takes off from somewhere in the world. The most popular BA global destinations are listed below:


United Kingdom

United States










The busiest months for British Airways

According to late 2018 statistics, the most popular months to fly with British Airways are July, August and October, which witness a peak in tourism. The least popular month for BA passengers is January, which is the coolest month of the year in the Northern Hemisphere and thus not preferred by travel enthusiasts. The large majority of British Airways compensation claims are also submitted for flights, which took place during these months.


British Airways' fleet consists of 283 aircraft.


British Airways Fleet

British Airways boasts one of the most modern fleets available in the world including passenger aircraft like Boeing 777, Airbus А380, Boeing 747, Boeing 777, Boeing 787, Boeing 767, Boeing 757, and Airbus 321.

The last gems in BA’s fleet are the Boeing 787 Dreamliner and the Airbus A380. The Dreamliner provides unrivalled fuel efficiency and high range capabilities, while the A380 offers a truly unique air travel experience focused on in-flight comfort and a calm, relaxing environment.

In July 2019 the airline is scheduled to replace 52 Boeing 747s with Airbus A350s and refurbish some of its Boeing 777s, inevitably reducing the First Class to fewer seats.


British Airways Crews

The crews on British Airways flights feature some of the most experienced professionals a flagship carrier can offer, numbering more than 40,000 employees, 16,500 cabin crew and 3,900 pilots. Pilots and cabin crew have an average of 15 years' experience, which is something many low-cost carriers can only dream of.


British Airways Travel Classes

British Airways offers several travel classes for its air passengers to both European and far-away destinations. The range of classes includes standard Economy, Premium Economy, Business and First Class. Each class is further separated into sub-classes offering different premium services such as:

  • Euro Traveller
  • World Traveller
  • World Traveller Plus
  • Club Europe
  • Club World
  • Club World London City
  • First class for selected international flights.

In addition to the standard Business and Economy classes, British Airways offers a highly luxurious First Class travel scheme with private suits, fully flat beds with mattresses and duvets, “indulgent dining”, spacious lounges and spa treatments. Customers can also enjoy exclusive on-board service and priority boarding.


British Airways Travel Classes


Flight cancellations and delays

Despite its high safety ratings, large fleet and destination coverage, British Airways has been criticised for a variety of issues related to customer support, passenger request handling and recent flight delays. Nevertheless, BA’s ratings are still relatively high as “The World’s Favourite Airline” was ranked at #1 in the UK’s Conde Nast Traveller for short haul and long haul holiday travel.

Other points of criticism, negative customer reviews and direct compensation requests originate from reports about damaged suitcases, quality of customer service and delays caused by late take off, landing, and long walkway to the airplane.

British Airways’ on-time arrival rate is for 2018 is 74.49%, with flights rarely delayed by more than 40 minutes, depending on the airport. The London, England to Sao Paulo-Brazil flight, for example, suffered a 10% delay rate of more than 30 minutes in September 2018.


More about luggage allowance and fees

All British Airways travellers are allowed to bring one piece of hand luggage and one small item on board. The size of the hand luggage must not exceed 56cm x 45cm x 25cm while any small items must not exceed 40cm x 30cm x 15cm. The weight of both items must not exceed 23kg each.


Type of luggage Weight Size Fees
Cabin luggage Up to 23kg Up to 56 x 45 x 25cm N/A
Checked luggage 23kg - 32kg depending on route and ticket type 90 x 75 x 43cm £20 - £65 depending on route and ticket type
Excess luggage Up to 32kg 90 x 75 x 43cm £65 per bag


If British Airways has lost your luggage, be sure to check out our resource page where you can learn more about missing or damaged luggage.

 Learn how to get compensation for your delayed British Airways flight.


British Airways flight delays in recent news

In recent months, British Airways has seen an increase of lawsuits and complaints for a variety of reasons. Most customer complaints are related to or “bad” on-board experience.

In the beginning of November 2018, a passenger took the carrier to court, claiming that he sustained a serious back injury during his flight from Bangkok to London. The passenger claimed that he suffered a pelvic injury caused by a 6ft 5in man who “crushed him” against the side of the aircraft during the 13-hour flight from Asia.

The passenger also claimed that the unfortunate incident resulted in a severe nerve damage in his back because of the position he was forced to sit in during the long intercontinental flight. The mishap allegedly cost him 3 months ofoff work, during which he tried to recover from his back injuries. British Airways is resisting the claim and, at present, refuses to comment on the case.

Another incident took place in November 2018 involving a major British Airways flight delay, which was widely reported by media around the globe. Flight 2036 from Orlando International Airport to London, Gatwick was severely delayed due to mechanical issues, which led to more than 200 air passengers left stranded at two different airports for two separate days.

The delayed plane had to remain at Orlando Airport for 24 hours after which a new plane came to take the passengers to JFK Airport only to find itself delayed again in New York.

When the passengers arrived at JFK Airport they were taken off the plane and asked to wait for a new plane to come and board them, leaving them practically stranded at the terminal without any food or drinks provided by the airline. The British Airways staff was to arrive at the airport the following morning 6:00 a.m.

Some of the stranded passengers were unable to get a hotel room near JFK because most rooms had been already booked for the New York Marathon event taking place on that same day.

At the end of the day, more than 200 people found themselves sleeping on the terminal floor waiting for their new plane to arrive and fly them to London.

Needless to say, most of the unfortunate passengers have the right to claim compensation for the serious delay. A spokesman for British Airways shared that the airline would be contacting customers to offer them “a gesture of good will” in an effort to honour BA’s obligations under flight compensation regulation EU261. 


About British Airways

Learn more about the history of BA.


History of British Airways

British Airways is the United Kingdom’s flag carrier and its second largest airline in terms of passengers served. The company’s history dates back to 1919 when its first flight transported a single passenger and a cargo of newspapers, jam and grouse.

British Airways PLC became an official air transport company in 1974 after the merge of British Overseas Airways Corporation, British European Airways became a single company.

Today British Airways covers more than 200 destinations in 75 countries across six continents. The airline’s main hub is located at London Heathrow Airport (LHR), Europe’s busiest airport. The UK carrier is now part of the New York-based Oneworld alliance, whose other members include Iberia Airlines, Qantas, Finnair and American Airlines.

British Airways is also part of International Airlines Group (IAG) – one of the world’s largest airline groups which also holds Aer Lingus, Iberia and Vueling. The British flag carrier flies more than 120,000 customers daily.


Learn if you are eligible to compensation from British Airways by using SkyRefund’s easy-to-use compensation checker!


Is my flight eligible?


British Airways Rankings

Airlines rating website Skytrax has assigned British Airways an aggregate rating of 5/10, which is based on customers’ testimonials of their overall in-flight comfort and value for money.

In addition, FlightStats has estimated that nearly 23% of all British Airways services incur a flight delay and the average delay duration of 51 minutes.

Luggage and Fare Information

All British Airways flights excluding to and from Brazil allow you to take one handbag/ laptop bag in addition to a regular cabin bag for free. In addition, you could check-in a bag up 23 kg for free if you have purchased the Economy fare while Premium Economy would allow you an additional checked-in bag. Passengers flying First Class would be allowed to take three bags with a maximum weight of 32 kg each.