Flying can be fun and exciting but sometimes comes with unpleasant surprises like delays, cancellations, missed connections, etc. You are probably familiar with the stress that accompanies travelling, especially if you hit the road often. But, as we at SkyRefund like to say, there is only one good thing about a delay. You can get up to €600 (£520) in compensation!
The European Union created a special regulation that protects air travellers rights when they fly in the EU or with a EU airline. But the UK is no longer a part of the EU, so what about UK travellers?
Don’t worry, even after Brexit, UK citizens have the same rights as people who live in the EU. The UK Parliament adopted the same regulation in the British law system. So if you have trouble on your flight from or to the UK, you will be covered.
Brussels Airlines is the national air company of Belgium. It offers many flights from and to the UK, including codeshare flights with their parent company Lufthansa and its partners.
Sadly, their flights do not always go smoothly, and there is always a chance that your flight with Brussels Airlines will be delayed, cancelled, or overbooked. That is where EU 261 comes to the rescue and can at least provide some consolation for your disrupted travel plans. How does it all work? Read on, and we will explain everything.
How to claim compensation for a Brussels Airlines UK flight?
If you flew with Brussels Airlines in the last 3 years and experienced a flight delay or cancellation, the EU Regulation 261/2004 will protect your air transport passenger rights. You might even get financial compensation for your trouble, which might go as high as €600 (£520).
Of course, the airline will not make it easy for you to obtain such a big amount of money from them. The process of claiming compensation could be long, complicated, and stressful. This is where SkyRefund can be your trusted partner.
Our experienced team will help you claim your money back and take care of the whole legal process for you. The best part is that we work on a “no win, no fee” principle. This mean we will charge 35% of the reimbursement amount only when we win your case.
With SkyRefund you have the opportunity to quickly check whether your flight qualifies you for compensation. Just enter your itinerary details (flight number and travel dates).
You can count on us to handle the communication with the airline and all legal procedures. We will do our best to claim your Brussels Airlines flight delay or cancellation compensation.
Am I entitled to compensation?
If your Brussels Airlines flight is delayed, the airline will be obliged to pay compensation only if you get to your final destination 3 or more hours later than the originally planned arrival time.
Keep in mind that you will not be eligible for compensation in case the delay is caused by extraordinary circumstances. These include bad weather, medical emergencies, bird strikes, security risks, union and airport strikes (but not airline strikes).
You can easily check your flight’s eligibility with our flight delay compensation calculator.
How much compensation are you entitled to for your delayed flight?
Depending on your flight distance, you can get compensation from €250 (£173) up to €600 (£520). Luckily, EC261 is valid for flights departing and arriving at EU airports. This means you can also be compensated for long haul flights with Brussels Airlines. The table below will give you a detailed breakdown of the reimbursement amounts.
|All flights under 1,500 km||€250|
|Internal EU flights over 1,500 km||€400|
|Non-internal EU flights between 1,500 - 3,500 km||
|Non-internal EU flights over 3,500 km||
Brussels Airlines Cancelled Flight
As we mentioned before, you have certain rights not only if your flight is delayed but also if it gets cancelled. In case of a Brussels Airlines flight cancellation, the carrier has to provide you with a refund for the ticket price you originally paid or offer you a reroute to your final destination.
Luckily, that’s not all: according to EC261 you are entitled to flight cancellation compensation if you were notified by the airline less than 14 days prior to the scheduled departure. You can consult the table below for the specific conditions that need to be fulfilled. The compensation amount again depends on the distance covered by the flight.
Do not hesitate to contact SkyRefund if you experienced a delayed or cancelled flight with Brussels Airlines. We will contact the customer services and handle the whole process for you.
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
Unfortunately, air passengers being denied boarding due to overbooking is not unheard of. However, EC261 protects your rights in these situations as well. Depending on your flight itinerary, the reimbursement amount can also reach €600 (£520). You can check your eligibility with our compensation calculator and leave the rest to us.
About Brussels Airlines
Brussels Airlines was founded in 2002 and is considered the national airline of Belgium. Their main hub is Brussels airport and their address is in the Zone General Aviation - Airport Building 26, Diegem.
SN Brussels Airlines was formed after the previous Belgian flag carrier, Sabena, declared bankruptcy. In 2006, BA went on to merge with Virgin Express, a Brussels based low cost airline. Brussels Airlines is currently owned by the SN Airholding, which has been part of the Lufthansa Group since 2016.
The fleet of the Belgian airline consists of 15 Airbus A319, 17 Airbus A320, and 9 Airbus A330-300. They operate flights within Europe, and also to North America and Africa.
The airline is a member of the Star Alliance, the largest airline network worldwide that offers numerous benefits to frequent flyers.
Brussels Airlines offers three travel classes: economy, premium economy, and business. The economy class comes with complimentary drinks and meal service on long-haul flights only. On the other hand, business class passengers can enjoy a bistronomic experience with hot meals no matter how long the journey is.
UK routes with Brussels Airlines
Brussels is certainly a city that will not disappoint you, and not just because of the famous beer, chips, waffles and chocolate. The impressive Grand Place, the Atomium, the Manneken Pis, the European Union institutions and museums, and of course the wonderful parks are all worth seeing and exploring.
Brussels Airlines offers direct flights to Brussels Airport BRU (not Brussels South Charleroi Airport CRL) from the following UK cities:
- London (London Heathrow Airport LHR)
You can also take connecting flights to other Belgian city gems like Ghent, Bruges, Antwerp, and Leuven. They all have a very different vibe and can offer unique experiences. Architecture, culture, and even language (Belgium has 3 official languages: French, Dutch, and German) vary across Belgian cities.
Since Brussels Airlines is part of the Lufthansa Group, you can also take advantage of all partner flights. As a UK traveller you can reach numerous destinations across Europe, North America, and Africa.
Brussels Airlines Rankings
Based on 540 reviews in the leading airline ranking website Skytrax, Brussels Airlines received a 5/10 score. Customers rated the airline on the following criteria: the staff service, seat comfort, in-flight entertainment, and meals, snacks and drinks. They also had to estimate the overall value for money.