How to Claim Compensation from Brussels Airlines?

Airlines are exempt from the obligation to pay flight compensation only in the case of extraordinary circumstances  (events that are out of the control of Brussels Airlines).

Does Brussels Airlines compensate for cancelled flights?

As we explained, you can be compensated for flight disruptions on all Brussels Airlines' flights. But your disrupted flight needs to cover a few additional requirements to get compensation. You may be eligible for Brussels Airlines flight cancellation compensation if:

• Brussels Airlines notified you about the cancellation less than 14 days before the scheduled departure
• The airline didn't provide an alternative flight within a reasonable timeframe from the original flight;
• Brussels Airlines was responsible for the disruption.

Note that in case of a cancellation, passengers can be offered a full refund instead of the alternative flight.

How much compensation can I get for my cancelled Brussels Airlines flight?

Under EC 261/ 2004 the compensation amount owed to air passengers for a flight delay, cancellation or denied boarding is determined depending on the distance of the whole journey.  For Brussels Airlines flights:

• Up to 1500 km, the compensation amount is capped at €250. 
• Between 1500 and 3500 km, this amount is raised to €400
• For long-haul flights (over 3,500 km) passengers may claim up to €600 in compensation.

How much compensation can you claim for a Brussels Airlines flight delay?

Similarly to flight cancellations, the compensation amount for delays of Brussels Airlines flights is calculated based on the distance of the flight. If you arrived at your final destination with a delay of more than 3 hours and the delay was not due to extraordinary circumstances, you are entitled to:

It's important to keep a few things in mind:

• If you experience a delay on an internal EU flight, your compensation is capped at, i.e. cannot exceed €400, even if the flight distance is over 3500 km.
• If the flight distance exceeds 3,500 km, but the delay is between 3 and 4 hours, the compensation amount could be reduced in half (meaning you will get €300 instead of €600).

How do I know if my flight was delayed by more than 3 hours?

Typically, “arrival time” refers to the time when at least one of the doors of the aircraft is opened. So, for instance, if your flight was scheduled to arrive at 15:00, but was delayed and arrived (the doors of the aircraft were opened) at 18:12, you would be entitled to compensation due to a delay of more than 3 hours.

There's only one good thing about flight disruptions

You can claim up to €600 compensation from Brussels Airlines

Check your compensation

Compensation for denied boarding on a Brussels Airlines flight

If your Brussels Airlines flight was overbooked, and you were denied boarding against your will, you can either get:

• a full refund of your ticket price, plus a return ticket to your original point of departure, or
• an alternative flight to your final destination as soon as possible or at a later convenient date.

You are eligible for compensation only if you were denied boarding against your will! Airlines usually offer benefits to volunteers willing to give up their seats. Consider such offers carefully, as you may lose your right to compensation!

Right to care in case of a Brussels Airlines flight delay or cancellation

In case you experience flight delay or cancellation, or any type of flight disruption longer than 2 hours, Brussels Airlines are required to provide you with care. Let's see what you're entitled to 

Food and drinks

Brussels Airlines are required to inform you of your right to meals and refreshments. This is also known as the right to care. In most cases, airlines offer food vouchers to their inconvenienced passengers. You can use these at the airport restaurants and bars.

If you do not receive a food voucher, make sure you keep all receipts for food and drinks expenses. They are the only acceptable evidence of expense. Without them, you would probably be unable to receive a refund for your additional expenses.

Accommodation and transportation

Under the right to care, passengers who have suffered a flight disruption should have their accommodation costs covered. Note that this also includes all transportation expenses from the airport to the hotel and back.

Every so often, the representatives of the airline may not inform you of your right to accommodation. If this is the case, you can still spend the night at a hotel and be entitled to a refund. Simply make sure that you save all receipts and the air carrier will have to pay you back.

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