Claim your delay compensation from Transavia.
Flight delays, cancellations and denied boarding can severely harm your business and holiday plans. But, as per EU Regulation 261/2004, in the event of a cancelled or delayed flight, airlines are obliged to compensate their passengers. You could be eligible for Transavia flight delay compensation of up to €600.
With SkyRefund you can find out if your flight is eligible for compensation. Our expert team will then take the responsibility of enforcing your rights on your behalf to make claiming your delay compensation an effortless experience for you.
What’s more, we would only receive our fee (35% of the claimed compensation) when we have successfully negotiated your reimbursement. We want to relieve air passengers of all of the hassle of the claiming process which is why we work on a “No Win, No Fee” principle.
How much compensation are you entitled to for your Transavia flight delay?
Depending on the length of your journey and the duration of Transavia’s flight delay, you could receive compensation of:
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
If the length of your flight is over 3500 km and the duration of your delay was between 3 and 4 hours, your compensation amount could be reduced in half.
When are you entitled to compensation?
You can claim Transavia compensation if you have experienced one of the following disruptions:
Transavia Flight Delay
In order to be eligible for flight compensation from Transavia, your delay needs to fulfill two important conditions.
First of all, the flight delay needs to exceed three hours. According to EU Regulation 261/04, the duration of the delay is determined as the difference between the scheduled time of arrival subtracted from the actual arrival time. Therefore, if your departure was late by more than three hours, you would not be automatically entitled to a refund as in some cases the flight crew could make up for some of the delay during the flight so that you arrive with a delay of less than three hours.
Because the arrival time is so important, we highly recommend that you note it down when the plane door opens.
The second important consideration involves the nature of the delay. If your flight was delayed due to extraordinary circumstances, EU rules do not entitle passengers to compensation from Transavia.
Common examples of extraordinary circumstances include:
- Bad meteorological conditions
- Bird strikes
- Union and airport strikes
- Control tower traffic restrictions
- Medical emergencies
- Security risks
As a rule of thumb, any event which causes a delay or cancellation, which the airline cannot prevent or mitigate can be considered an extraordinary circumstance. Since in these cases Transavia would not be responsible for the delay, the airline is not under obligation to pay delay compensation to its passengers.
There is usually an additional requirement according to which the passenger needs to have flown from an EU airport or with an airline, registered in the EU. Since Transavia is registered in the Netherlands, this prerequisite is automatically fulfilled.
Transavia Cancelled Flight
You can claim Transavia compensation for a cancelled flight if you were informed of the disruption less than 14 days before departure.
The table below summarizes the conditions under which passengers are not entitled to Transavia compensation:
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
Even if you are not eligible for cancellation compensation, you still have the right to either a refund of the cost of your ticket or an alternate flight. This includes cases of bad weather or any other extraordinary circumstances as well as cases when the airline notified you of the cancellation more than 14 days before departure.
Transavia Denied Boarding
In addition to flight delays and cancellations, you could be involuntarily denied boarding by Transavia.
It is a common practice for some airlines to overbook flights in order to maximize profits. If the airline fails to predict the number of passengers, it will be forced to deny boarding to as many passengers as required.
Regulation 261/2004 defines denied boarding as the airline’s refusal to board passengers who do not present a security/safety risk, have all the necessary travel documents and were on time at the gate.
If you meet all the conditions then you could be eligible to denied boarding compensation.
But remember: if you agree to an offer from the airline, you lose your right to compensation as you voluntarily agree not to fly on that particular flight.
The compensation amount is exactly the same as with flight delays:
€250 for a flight distance of 1500km or less
€400 for flights between 1500km and 3500km
€600 for a flight distance greater than 3500km
The maximum claimable compensation for flights in Europe is €400 even when the total trip exceeds 3500km.
Transavia was founded in the Netherlands in 1965 and served mostly as holiday airline until 1991 when KLM bought 80% of the company’s shares. By 2003 KLM had acquired 100% of Transavia and after the merger of Air France and KLM it became Air France-KLM’s low-cost airline subsidiary. As a result of Transavia’s evolution from a holiday airline to a general budget airline, today, the company flies to 110 destinations in 32 countries. Its main hub is located at Amsterdam Airport Schiphol (AMS) and owns two other bases—at Rotterdam The Hague Airport (RTM) and Eindhoven Airport (EIN).
Air carrier review website Skytrax has rated the overall passenger experience and value for money on Transavia flights with a score of 5/10. Similarly to most low-cost companies, it marks below average for food and beverages and for in-flight entertainment.
Luggage and Fare Information
Transavia guarantees cabin transport for small pieces of hand luggage but larger bags could be transported to the hold (free of charge).
Passengers who would also like to check-in bags can directly choose the weight of their luggage which would also determine the price they ought to pay.