skyexpress flight delay compensation

Claim Your Sunexpress Flight Compensation

 

SunExpress flight delay or cancellation? SkyRefund is here to help.

Was your Sunexpress flight delayed or cancelled? SkyRefund can help you understand your passenger rights and claim up to €600 in compensation.

Under European Regulation 261/ 2004 air travellers who have experienced a flight delay, cancellation or denied boarding in the last 3 years on a flight departing from an EU airport are eligible for compensation if the disruption was the airline’s fault.

Claim Compensation

SkyRefund can make the claiming process smooth and easy. You can use our free compensation calculator to quickly check if you are eligible for reimbursement. All you have to do is enter your flight details in the form. Our experienced legal team will do the rest.

We will contact the airline and deal with the hassle. We will also do our best to enforce your rights and make sure you receive your rightful compensation.

What is more, we work under the ‘No win, no fee’ principle. We will not charge you anything unless we win the case on your behalf. If we succeed in enforcing your rights, our fee is 35% of the compensation amount you get.

Did you have a delayed flight in the last 3 years?

Check your compensation for delayed flights for free!

 

How much compensation can I get for my SunExpress flight delay?

Under EC261 flight delay and cancellation compensation amount depends on the flight distance and the length of the flight delay. Compensations are paid per person (i.e. for every passenger who has experienced the disruption) and vary between €250 and €600.

 

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

 

Note that according to the regulation flight compensation may be cut in half if the flight distance is over 3500 km and the delay is between 3 and 4 hours. This means that instead of €600, you may get €300 in compensation.

Am I entitled to compensation?

European Regulation EC 261/ 2004 guarantees the rights of air passengers in the European Union. EC261 applies to all flights:

  • departing from EU airports
  • arriving at an EU airport with a EU airline.

As SunExpress is not a European airline, you will not be eligible for compensation if your flight was outside of Europe or arrived in Europe but departed from an non-EU airport. However, for all flights departing from Europe, you may make your claim for flight disruption compensation.

To find out if you are eligible, you will also have to understand what the reason was for the flight disruption. Airlines cannot take measures to prevent delays and cancellations in case of bad weather, bird strikes or air traffic control restrictions. These are deemed extraordinary circumstances and as air carriers bear no responsibility in these cases, they refuse to pay compensation.

Typical examples of extraordinary circumstances include:

  • Bad weather conditions (hail, snowstorm, thunderstorm, etc.);
  • Air traffic control restrictions;
  • Bird strikes;
  • Strikes of airport/ air traffic control staff;
  • Security threat or terrorist attack;
  • Political or civil unrest.

Sometimes it is difficult to know what the reason for the delay or cancellation is. You can use our free compensation calculator to check if you are eligible for reimbursement and what the maximum amount is.

Check Your Eligibility

 

SunExpress flight delay compensation

Under EU 261 you may claim SunExpress flight delay compensation if:

  • Your flight was delayed more than 3 hours
  • and no extraordinary circumstances were present.

Note that delay time is calculated at arrival. So even if your plane departed more than 3 hours later, if the pilot managed to compensate and arrived only 2 hours after originally scheduled, you cannot claim reimbursement. However, if your flight arrived at your final destination more than 3 hours behind schedule, you may claim compensation.

Claim Delay Compensation

SunExpress cancellation compensation

You may claim SunExpress cancellation compensation if:

  • The airline notified you of the cancellation less than 2 weeks before the scheduled departure
  • The reason for the cancellation is not extraordinary circumstances.

 

In case of a cancelled flight, the airlines has to offer you:

  • A full refund of the ticket price,

OR

  • An alternative flight

 

In addition to the above, you may be entitled to compensation when:

 

Notice Given

Arrival at Final Destination

14 Days or More

No compensation

7-13 Days

A delay of more than 4 hours

Less than 7 Days

A delay of more than 2 hours

 

Unfortunately, it is not uncommon for airlines to cancel flights on the day of the departure. Luckily, under EC261 you may be eligible for flight disruption compensation if your flight arrives at your final destination more than 2 hours behind the original schedule.

 

Cancelled Flight Compensation

SunExpress denied boarding

Was your SunExpress flight overbooked? If you were denied boarding, you can:

  • Get refund of the full ticket price, plus a return ticket to the original point of departure, if the disruption happened mid-journey and your connecting flight was overbooked;

OR

  • Get an alternative flight to your final destination - either as soon as possible or at a later date convenient to you.

You are eligible for compensation only if you were denied boarding against your will! Airlines typically look for volunteers willing to give up their seat and offer them various benefits. Consider their offer carefully as you may lose your compensation eligibility!

If you are entitled to reimbursement, the amount of your denied boarding compensation depends on the length of your journey.

 

About Sunexpress

SunExpress is a Turkish-German airline based in Antalya. The air carrier is a joint venture between Turkish Airlines and Lufthansa and was founded in October 1989.

SunExpress operates both scheduled and chartered passenger flights. It has two hubs: at Antalya Airport and İzmir Adnan Menderes Airport. 

SunExpress travels to 90 destinations in 30 countries across Europe, the Mediterranean, and North Africa.

 

SunExpress Ranking

Sun Express is a Skytrax certified 3-Star leisure airline and was declared “World’s best leisure airline” in 2022.

Did you have a delayed flight in the last 3 years?

Check your compensation for delayed flights for free!