TUS Airways Refund and Reimbursement: Learn Your Rights

 

TUS Airways is a growing European airline that operates from Cyprus and serves several destinations across the Mediterranean and Europe. The airline follows clear regulations and guidelines to ensure fair treatment to all passengers under EU laws. Continue reading below to familiarise yourself with all TUS Airways refund and reimbursement policies and to learn how to claim any compensation you might be entitled to.

 

Eligibility for TUS Airways Compensation 

As a European airline, TUS Airways is obliged to follow the legal framework of regulation EC 261/2004. This law was created to ensure equal rights for compensation to all passengers travelling from and to airports in the European Union and the United Kingdom. However, multiple conditions have to be met to be eligible for reimbursement. 

• Your flight must reach its final destination with a minimal delay of three hours. Delays shorter than three hours do not qualify for any type of monetary compensation. In some cases, the most you could ask for are free meals and refreshments.
• Customers are eligible for compensation if they were informed about a cancellation less than 14 days before the departure date. However, it depends on whether you were offered a re-routing option with a similar schedule or not. 
• The compensation amount depends on the flight distance. The amount will also reflect any major inconvenience caused by the disruption. 
• TUS Airways compensation is paid only if the cause is within the airline's control. 
• Extraordinary circumstances relieve the airline of its obligation to compensate passengers. Such include reasons like severe weather, security risks, and others.

 

Compensation for Flight Delays

Regulation EC 261/2004 guarantees compensation to all passengers experiencing flight delays, cancellations, or denied boarding. In the case of a simple delay, the final amount depends on the flight distance and there are several rules to the legislation. 

First and foremost, the reason for the delay must fall under the airline’s control. Examples could include mechanical issues and crew shortages. Ideally, any issue that could be predicted or solved internally. 

Circumstances like extreme weather or unplanned employee strikes are typically considered extraordinary. You can visit our dedicated page about “Extraordinary circumstances” and familiarise yourself with the full list of examples. In such cases, airlines are often not obliged to compensate, although refunds or re-routing options should still be provided. 

According to the TUS Airways refund and reimbursement policies, the compensation amount is determined as follows: 

• For flights of up to 1,500 km - up to €250.
• For flights between 1,500 km and 3,500 km - up to €400.
• For flights exceeding 3,500 km - as high as €600.

 

Additionally, all passengers who are experiencing delays for two hours or more are entitled to free meals and refreshments. In the cases when a delay forces an extended or overnight stay, the airline must provide hotel accommodation and transport. 

If a delay is more than five hours, you have several options. You can choose to continue your journey or opt for a re-routing alternative under comparable conditions. Or you can choose to receive a full refund.

For example, you can take advantage of the complimentary services and wait out your original flight while receiving compensation amounting to the conditions listed above. Alternatively, you can accept a re-routing option to your final destination that you will be offered. 

As for refunds, TUS Airways guarantee you the full cost of your ticket at its original price. Additionally, you can issue a partial compensation reflecting your original travel plan if your flight no longer serves any purpose. For example, if you miss a connecting flight or a specific event because of the delay, the airline could compensate you for the damages.

Last but not least, you are entitled to a return flight to your original point of departure when applicable. 

 

TUS Airways Compensation for Flight Cancellations

The airline offers the same aforementioned solutions and reimbursement in the event of a cancellation. However, there are special cases when TUS Airways refund and reimbursement are not applicable. 

Similar to flight delays, compensation amounts are determined by the flight distance. The length is always measured by the great circle route method.

Compensation Amount	Amount of Compensation
€ 250	Flights under 1,500 km
€ 400	Flights between 1,500 and 3,500 km
€ 600	Flights over 3,500 km

 

The airline has to announce the cancellation with at least 14 days' notice. In this case, you will not be eligible for any additional reimbursement. Otherwise, you will be entitled to the aforementioned amounts.

If the cancellation is within two weeks, the airline has to offer a re-routing solution.

You will not get compensated if they offer you an alternative that includes:

• Departure less than two hours after the original scheduled time
• Arrival no more than two hours after the scheduled time of your original flight. 

 

Compensation for Denied Boarding

It is a common practice for airlines to sell additional tickets to guarantee that their flights will be full. Denied boarding typically occurs in such overbooking situations.

In such cases, TUS Airways will ask the passengers for volunteers to agree to surrender their reservations. In return, they will sign an agreement with the air carrier for benefits. 

The airline can deny boarding to passengers whenever there aren’t enough volunteers. Keep in mind that it is against the law to be taken off a flight you already boarded. Only people who are still waiting to board can be denied boarding. 

Any passenger who is denied boarding is eligible for the same monetary reimbursement that applies for delays and cancellations. 

Remember that you will also be entitled to a full refund or a re-routing option for free. This is besides the regular monetary compensation. The airline is obliged to also provide meals and refreshments. If the alternative flight demands an overnight stay, TUS Airways must also provide accommodation. 

TUS Airways refund and reimbursement are not applicable if you agree voluntarily. Representatives will present you with your rights and an offer but it is up to you to decide. 

Last but not least, you will not be compensated for denied boarding if the reason is within your control. Examples could include late arrival at the gate or incomplete travel documentation.

 

Common Scenarios Where TUS Airways Refund and Reimbursement Could Be Denied

While you should always claim your rights, airlines often have little backdoors in their policies that could hinder the process. Here are some examples:

• Airlines are not responsible in cases of reasons out of their control. Examples include air traffic control restrictions, staff strikes, or government-mandated restrictions. 
• Flights operated outside the jurisdiction of the EU may not fall under EC 261. In this case, the airline has no legal obligation to offer compensation.
• Experiencing a delay that does not meet the three-hour minimum but still affects your travel plans will not be sufficient to receive reimbursement unless the airline makes a gesture of goodwill. 
• You could be denied compensation claims if you experience disruptions due to technical errors in airport systems. 
• Do not expect reparation if you cancel your reservation due to personal reasons. Most airlines do not cover reasons outside their control. 
• The airline may challenge the severity of the disruption. As a result, their customer support could request excessive documentation. This could postpone or hinder your TUS Airways refund and reimbursement claim. 

 

SkyRefund Is Here to Win Your TUS Airways Compensation Case

On paper, claiming your TUS Airways refund and reimbursement should not be difficult. But remember that the airline has faced countless claims and its representatives know how to handle these matters. 
Our professional team is here to handle all administrative work and communication in your stead. Simply fill your claim through our website and allow us to fight for your rights. 

 

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