Eurowings Flight Delay Compensation

How to claim compensation for a Eurowings flight delay?

According to EU Regulation 261/04, passengers who have experienced a delay of over three hours should be compensated for their disruption. If you have experienced a flight delay on a Eurowings service, you may be eligible to receive compensation of up to €600.

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However, the process claiming your Eurowings delay compensation on your own can be very tiresome and time-consuming.

SkyRefund is here to help. You can use our claim checker to find out if you are entitled to compensation from Eurowings. You only need to submit your flight number and travel dates. Our legal experts will take it from there to ensure that you receive what is rightfully yours. What’s more, we work according to a “No Win, No Fee” principle. This means that we will only receive our fee after we have successfully negotiated your compensation.

How much compensation are you entitled to for your flight delay?

The compensation for a delayed Eurowings flight depends on the length of your journey and the duration of your delay. The amount of your flight compensation you can get is determined as follows:

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

When can you apply for compensation from Eurowings?


Eurowings flight delay

To be eligible for compensation for a flight delay, a few basic conditions need to be met:

  • Your flight needs to have reached your final destination with a delay of over 3 hours
  • The delay must not have been caused by any extraordinary circumstances.

Extraordinary circumstances prevent the scheduled operation of a flight despite the airline taking every step to prevent a disruption.

The most common cases of extraordinary circumstances include:

  • Bad weather (e.g. snowstorms, low visibility, strong crosswinds)
  • Bird strikes
  • Runway closures and air traffic control restrictions
  • Airport personnel strikes
  • Union strikes
  • A medical emergency
  • Political or social unrest


Claim Your Delay Compensation


Technical issues, however, are not considered extraordinary circumstances. It is entirely the airline’s responsibility to prevent the occurence of mechanical faults. Therefore, the airline can not have done everything to prevent a delay if it is caused by technical malfunctioning.

In this case, air passengers may be eligible for a Eurowings flight delay compensation claim.


Eurowings flight cancellation

If your original flight is cancelled, you may be entitled to a refund. As with delays, there are a few basic conditions for Eurowings flight cancellation eligibility:

  • Eurowings informed you of the cancellation less than 14 days before the departure of your original flight
  • Your alternate flight arrived with an overall delay of over 4 hours (in the cases when the airline informed you of the cancellation between 7 and 14 days prior to departure) or more than 2h late (when a notice was given less than 7 days prior to your flight).


Is my flight eligible?


In most cases, however, airlines cancel flights within 24h of the time of departure. If your alternate flight arrives at your final destination more than 2h late, you could claim flight cancellation compensation from Eurowings.


Please note that the airline is obliged to provide its passengers with an alternate flight or a full refund of their ticket costs whenever it cancels a flight. This is true even if the reason for the disruption is bad weather or any other extraordinary circumstance.

It is important to remember that even though flight delays and cancellations might feel similar, legally speaking they are different things. This is especially true when it comes to receiving Eurowings flight compensation.

A delayed flight is one which departs at a later time but under the same number. For example if Eurowings flight EW355 is delayed by 4 hours but departs under the same name, you would be eligible for a Eurowings delay refund.

Cancelled Eurowings flights, on the other hand, don’t depart. Their passengers are provided with alternate flights with different flight numbers.

Thus, if cancelled, the same Eurowings EW355 flight would not take off from the airport. Its passengers would be rerouted through, likely through other Eurowings services that serve the same London Heathrow - Vienna route.


Denied Boarding

If Eurowings forcibly denies you boarding, you can choose between two options:

  1. Get a refund and a return ticket to your point of departure
  2. Get an alternate flight to your final destination-- either as soon as possible or at a later date.

In addition, you can submit a claim for Eurowings compensation and receive the same amount as for delays and cancellations.


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About Eurowings

Eurowings was founded in early 1993. In 2001 The Lufthansa Group bought a 25% share in the company and by 2007 had acquired the majority stake. Thus, Eurowings effectively became the low-cost subdivision in the Lufthansa network.

Today, both Eurowings’ main hub and headquarters are located in Düsseldorf, Germany (DUS) from where the company drives its innovations forward.

Through a good mix of development and forward-thinking nous, Eurowings has become the third largest low-cost airline in Europe. They have refocused their efforts from serving mostly regional flights to include long-haul flights. These include services to Cuba and Mauritius, Namibia, and the Dominican Republic.

As part of their innovative efforts, Eurowings have focused on building a strong relationship with air travellers. Their flights offer paid high-speed internet access that Eurowings charges per person. However, passengers can also enjoy ten minutes of free web browsing.

In 2017, Eurowings kicked off their “Vote & Fly” poll where customers can vote to determine a new Eurowings flight destination. As a result, so far they have included Mostar, Bosnia and Herzegovina and Košice, Slovakia to their existing network.

Eurowings Rankings

Leading airline ranking site Skytrax has given Eurowings a cumulative rating of 4/10 based on the company’s quality of seat comfort, staff service, in-flight entertainment, food and beverages and value for money.


Luggage and Fare Information

Eurowings offers three fare options. The Basic option permits a single item of hand luggage free of charge. With the Smart option, air travellers can check-in a bag up to 23 kg. Eurowings also offers a Best option which allows for two checked-in bags as well as two items of cabin luggage. The few who would pick the latter would also benefit from sitting in rows 1-3 and would have the freedom to relax next to a free adjacent seat.