Eurowings Flight Delay and Cancellation Compensation

How much compensation from Eurowings can you claim?

The compensation amount you are entitled to depends on the distance of your disrupted Eurowings flight.

If your delayed flight covered less than 1,500 km, your compensation would equal €250. If your trip spanned between 1,500 and 3,500 km, you could claim compensation of €400. This is the maximum amount, passengers can claim for flights between EU member countries. Finally, if your flight exceeded 3,500 km, your Eurowings EU compensation can reach up to €600.

When can I claim Eurowings flight compensation?

Under EU261, you can claim compensation for disrupted flights from Eurowings if your flight was delayed or cancelled, or you were denied boarding. Let's break down each scenario. 

Eurowings Compensation Delayed Flights

To claim delay compensation, two basic conditions need to be met:

• You reached your final destination at least 3 hours late
• The delay was caused by an issue under Eurowings' control

In general, airlines are required to minimize the duration and effects of any flight delays and cancellations. However, in the case of extraordinary circumstances, the resulting disruptions would be outside Eurowings’ responsibilities and capabilities to mitigate. The most common cases of extraordinary circumstances include bad weather, bird strikes, security concerns, etc. 

Technical issues, however, are not considered exceptional. It is the airline’s responsibility to monitor their aircraft and prevent the occurrence of mechanical faults. Therefore, the airline could not have done everything to prevent a delay if technical malfunctioning causes it.

Therefore, air passengers may be eligible for a compensation from the airline. You can submit your Eurowings flight claim with SkyRefund, and we will let you know how much you can claim. 

In addition, to be eligible for compensation from the airline, your flight needs to have arrived at its destination airport with a delay of over 3 hours. A flight’s delay duration is calculated as the difference between the actual and the scheduled time of arrival.

Keep in mind that in some cases, the flight may be able to decrease the duration time while in the air. So, even though the flight took off more than three hours late, the delay upon arrival would be under 3h. This means that passengers would not be entitled to Eurowings compensation.

Eurowings Compensation Cancelled Flight

If you have experienced a Eurowings flight cancellation, you're entitled to compensation. As with delays, there are a few basic conditions for Eurowings flight cancellation compensation eligibility:

• Eurowings informed you of the cancellation less than 14 days before the departure of your original flight
• Your alternate flight arrived with an overall delay of over 4 hours (in the cases when the airline informed you of the cancellation between 7 and 14 days prior to departure) or more than 2h late (when a notice was given less than 7 days before your flight).

In most cases, however, airlines cancel flights within 24h of the time of departure. If your alternate flight arrives at your final destination more than 2 late, you could claim flight compensation from Eurowings.

The airline is obliged to provide its passengers with an alternate flight or a full refund of their ticket costs whenever it cancels a flight. This is true even if the reason for the disruption is bad weather or any other extraordinary circumstance.

It is important to remember that even though flight delays and cancellations might feel similar, legally speaking, they are different things. This is especially true when it comes to receiving Eurowings flight compensation. The eligibility prerequisites for each differ substantially.

How do you know if your Eurowings flight was delayed or cancelled?

A delayed flight is one which departs at a later time but under the same number. Imagine that Eurowings flight EW355 is delayed by 4 hours. If it departs under the same number, you would be eligible for Eurowings delay refund.

Cancelled Eurowings flights, on the other hand, never depart. Their passengers are provided with replacement flights with different flight numbers.

Thus, if cancelled, the same Eurowings EW355 flight would not take off from the airport. Its passengers would be rerouted through, likely through other Eurowings services that serve the same London Heathrow - Vienna route.

Eurowings Denied Boarding

If due to overbooking, Eurowings involuntarily denies you boarding, you can choose between two options:

1. Get a full ticket refund and a return ticket to your original point of departure
2. Get an alternate flight to your final destination-- either as soon as possible or at a later date.

In addition, you can submit a claim for Eurowings overbooking compensation. According to EC261, you may be eligible to the same amount as for delays and cancellations-- up to €600!