An airplane taxiing on the runway.

 

Eurowings Flight Delay Compensation

How to claim compensation for a Eurowings flight delay?

According to EU Regulation 261/2004, passengers who have experienced delayed or cancelled flights with Eurowings should be compensated for their disruption. According to EU rules, you could claim Eurowings compensation of up to €600.


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Unfortunately, being entitled to compensation is not the same as claiming it. The process of enforcing your rights on your own can be very stressful and time-consuming.

SkyRefund simplifies the process. You can use our claim checker to find out if you are entitled to Eurowings flight delay compensation. You only need to submit your flight number and travel dates. Missed your connecting flight? Check your compensation eligibility and our legal experts will take it from there to ensure that you receive what is rightfully yours.

Our experience has taught us the ins and outs of claiming compensation and will take all of the necessary legal steps to help you receive your refund.

SkyRefund works according to a “No Win, No Fee” principle. We will only receive our fee after we have successfully negotiated your compensation.


How much can you claim for your flight delay?

The compensation amount for a delayed Eurowings flight depends on the length of your journey and the duration of your delay.

If your delayed flight covered less than 1,500 km, your compensation would equal €250. If your trip spanned between 1,500 and 3,500 km, you could claim compensation of €400. This is the maximum amount passengers can claim for flights between EU member countries. Finally, if your flight exceeded 3,500 km, your Eurowings EU compensation can reach up to €600.

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km


 Claiming Eurowings compensation

Eurowings Flight Delay

To claim delay compensation, two basic conditions need to be met:

  • You reached your final destination at least 3 hours late
  • The delay was not caused by any extraordinary circumstances (more on this below).

In general, airlines are required to minimize the duration and effects of any flight delays and cancellations. However, in the case of extraordinary circumstances, the resulting disruptions would be outside Eurowings’ responsibilities and capabilities to mitigate.

The most common cases of extraordinary circumstances include:

  • Bad weather (e.g. snowstorms, low visibility, strong crosswinds)
  • Bird strikes
  • Runway closures and air traffic control restrictions
  • Airport personnel strikes
  • Union strikes
  • A medical emergency
  • Political or social unrest

 

Claim Delay Compensation

 

Technical issues, however, are not considered exceptional. It is the airline’s responsibility to monitor their aircraft and prevent the occurence of mechanical faults. Therefore, the airline could not have done everything to prevent a delay if it is caused by technical malfunctioning.

Therefore, air passengers may be eligible for a Eurowings flight delay compensation claim.

In addition, to be eligible for compensation from the airline, your flight needs to have arrived at its destination airport with a delay of over three hours. A flight’s delay duration is calculated as the difference between the actual and the scheduled time of arrival.

Therefore, passengers can only reasonably apply for compensation after their arrival. Only in this case would they know if their flight was indeed delayed. In some cases, the flight crew may be able to decrease the duration time during the flight itself. In these cases, even though the flight took off more than three hours late, the delay upon arrival would be under 3h. This means that passengers would not be entitled to Eurowings compensation.

 

Eurowings Cancelled Flight

If you have experienced a cancellation, you may be entitled to a refund. As with delays, there are a few basic conditions for Eurowings flight cancellation eligibility:

  • Eurowings informed you of the cancellation less than 14 days before the departure of your original flight
  • Your alternate flight arrived with an overall delay of over 4 hours (in the cases when the airline informed you of the cancellation between 7 and 14 days prior to departure) or more than 2h late (when a notice was given less than 7 days prior to your flight).

 

Is my flight eligible?

 

In most cases, however, airlines cancel flights within 24h of the time of departure. If your alternate flight arrives at your final destination more than 2 late, you could claim flight compensation from Eurowings.

The airline is obliged to provide its passengers with an alternate flight or a full refund of their ticket costs whenever it cancels a flight. This is true even if the reason for the disruption is bad weather or any other extraordinary circumstance.

It is important to remember that even though flight delays and cancellations might feel similar, legally speaking they are different things. This is especially true when it comes to receiving Eurowings flight compensation. The eligibility prerequisites for each differ substantially.

How do you know if your flight was delayed or cancelled?

A delayed flight is one which departs at a later time but under the same number. Imagine that Eurowings flight EW355 is delayed by 4 hours. If it departs under the same number, you would be eligible for Eurowings delay refund.

Cancelled Eurowings flights, on the other hand, never depart. Their passengers are provided with replacement flights with different flight numbers.

Thus, if cancelled, the same Eurowings EW355 flight would not take off from the airport. Its passengers would be rerouted through, likely through other Eurowings services that serve the same London Heathrow - Vienna route.

 

Denied Boarding

If due to overbooking Eurowings involuntarily denies you boarding, you can choose between two options:

  1. Get a full ticket refund and a return ticket to your original point of departure
  2. Get an alternate flight to your final destination-- either as soon as possible or at a later date.

In addition, you can submit a claim for Eurowings overbooking compensation. According to EC261, you may be eligible to the same amount as for delays and cancellations-- up to €600!

 

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About Eurowings

Eurowings was founded in early 1993. In 2001 The Lufthansa Group bought a 25% share in the company and by 2007 had acquired the majority stake. Thus, Eurowings effectively became the low-cost subdivision in the Lufthansa network.

Today, both Eurowings’ main hub and headquarters are located in Düsseldorf, Germany (DUS) from where the company drives its innovations forward.

Through a good mix of development and forward-thinking nous, Eurowings has become the third largest low-cost airline in Europe. They have refocused their efforts from serving mostly regional flights to include long-haul flights. These include services to Cuba and Mauritius, Namibia, and the Dominican Republic.

As part of their innovative efforts, Eurowings have focused on building a strong relationship with air travellers. Their flights offer paid high-speed internet access that Eurowings charges per person. However, passengers can also enjoy ten minutes of free web browsing.

In 2017, Eurowings kicked off their “Vote & Fly” poll where customers can vote to determine a new Eurowings international flight destination. As a result, so far they have included Mostar, Bosnia and Herzegovina and Košice, Slovakia to their existing network.

Eurowings Rankings

Leading airline ranking site Skytrax has given Eurowings a cumulative rating of 4/10. This score is based on the company’s quality of seat comfort, staff service, in-flight entertainment, food and beverages. It also includes an estimation of the value for money passengers receive on Eurowings’ services.

 

Luggage and Fare Information

Eurowings offers three fare options. The Basic option permits a single item of hand luggage free of charge. With the Smart option, air travellers can check-in a bag up to 23 kg. Eurowings also offers a Best option which allows for two checked-in bags as well as two items of cabin luggage. The few who would pick the latter would also benefit from sitting in rows 1-3 and would have the freedom to relax next to a free adjacent seat.

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