How to claim compensation for Kenya Airways flight delays?
Have you experienced a flight disruption on Kenya Airways? Under European Regulation 261/2004 passengers who have experienced flight delays or cancellations, have missed a flight or been denied boarding on Kenya Airways should be compensated for their troubles.
Although Kenya Airways is not a European air carrier, travellers are eligible for compensation reaching up to €600 for flights departing from the European Union.
Unfortunately, only 1 in 8 passengers know their rights. What is more, being aware that you are entitled to compensation is just the start of a sometimes long and frustrating claiming process.
SkyRefund is here to help enforce your rights. Simply enter your flight number and date in our intuitive form. If you are eligible for delayed flight compensation from Kenya Airways, our team of legal experts will take on the administrative challenge and make sure your receive your rightful refund.
We work under the ‘No Win, No Fee’ principle. We will only get our fee (25% of the amount of your compensation) if we successfully defend your rights and Kenya Airways pays your refund.
How much can you claim for your flight delay or cancellation?
The amount Kenya Airways has to pay in compensation for a delayed or cancelled flight depends on the distance of your trip.
For journeys that span less than 1500 km, the air carrier is required to pay €250. If your flight covered a distance between 1500km and 3000 km, you are entitled to €400. Finally, for long-haul trips, exceeding 3500 km, your Kenya Airways compensation can reach up to €600.
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
When can you claim flight compensation?
Passengers can claim compensation from Kenya Airways, if their flight has been significantly delayed, cancelled or they have been denied boarding. You could also be entitled to compensation if you have missed a connecting flight on a multi-leg journey.
Kenya Airways Flight Delay
To claim compensation for a recent delay, your flight must meet these two conditions:
- You arrived at your destination more than 3 hours after schedule.
- Your flight delay was not caused by extraordinary circumstances.
Note that delays are calculated at the time of reaching your final destination.
This means that even if you spent 3 hours at your departure airport before take off, if the pilot managed to compensate for the delay and you arrive at your destination with a delay of less than 3 hours, you are not eligible for compensation.
EU Regulation 261 defines arrival as the time when at least one of the aircraft doors are open upon landing, so note this, if you have experienced a long delay.
As a rule, airlines do their best to avoid and mitigate delays and cancellations. Yet, sometimes the reasons for the delay lie outside of the air carriers control - EC 261 defines these as ‘extraordinary circumstances’. As the disruption in these cases is not caused by the actions of the airline, the carrier is not liable for compensation.
Typical examples of ‘extraordinary circumstances’ include:
Civil or political unrest
Air Traffic Control restrictions
Airport and Union strikes (but not airline/crew strikes)
Inherent mechanical issues
Note that technical issues are part of the normal operations of an aircraft. So if your delay or cancellation was caused by a technical problem, it would not be seen as an extraordinary circumstance. It is the airline’s responsibility to regularly check and fix such issues. Therefore, if your Kenya Airways was caused by technical malfunctioning, you would be eligible for compensation.
Kenya Airways Cancelled Flight Compensation
According to EC261 you are entitled to cancelled flight compensation if the air carrier informed you of the disruption less than two weeks before departure.
Airlines are required to offer a replacement flight in case of cancellations. If this alternate flight takes you to your final destination later than originally scheduled you could be eligible for compensation.
If the air carrier informed you of the cancellation 7 to 13 days before departure and the alternate flight arrives more than 4 hours late, you are eligible for compensation.
In case you were informed less than 7 days prior to take off and your replacement flight arrives more than 2 hours late, you can claim flight compensation from Kenya Airways. In most cases, flights get cancelled 24 hours before departure, so they fall under this compensation category.
The table below presents the conditions under which passengers are eligible for Kenya Airways compensation.
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
Kenya Airways Overbooking
If you were denied boarding due to overbooking of your flight, you have two options:
Get a replacement flight to your destination at your earliest convenience
Receive a full refund of your ticket price and a return ticket to your original destination, in case you are mid-journey on a multi-leg trip
On top of this, you are entitled to Kenya Airways overbooking compensation. Under EC261 you are eligible for compensation of up to €600.
About Kenya Airways
Kenya Airways, the flag carrier of Kenya, was founded in 1977 and is headquartered in Nairobi. Its hub is Jomo Kenyatta International Airport. Its fleet of 40 aircraft - mainly Boeing 737 and Boeing 787 - serves 53 destinations in 41 countries.
Its frequent flyer program Flying Blue is shared with Air France-KLM. Kenya Airways is part of the SkyTeam alliance.
Kenya Airways Rankings
Skytrax has awarded Kenya Airways with a 3-star ranking for the quality of its onboard product (seats, comfort, food & beverages etc) and the excellent service of its staff.