A white Lufthansa aircraft shortly after takeoff.

Lufthansa Flight Delay Compensation and Cancellation Claims

Have you experienced any serious problems on a Lufthansa service? According to EC Regulation 261/2004 you may be entitled to compensation worth up to €600.

How to claim Lufthansa flight delay compensation?

Claiming compensation on your own can be stressful and time-consuming.

With SkyRefund you can easily check your flight and submit your claim for Lufthansa flight delay compensation. We will take all of the necessary legal steps to help you receive your refund.

We work on a “No Win - No Fee” principle: If you receive your compensation we charge a 35% fee, but we only get paid if we are successful.

To find out if you’re eligible, submit your claim - all we need is your flight number and date.

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SkyRefund offers you a stress-free and risk-free way of taking what is yours in case of a delayed, cancelled or overbooked flight.


There’s only onegood thingabout a delay

You can get up to €600 in compensation


How much Lufthansa flight delay compensation can you get?

The length of your journey and the duration of the delay determine the amount of compensation you can receive.

  • If your flight spanned less than 1,500 km, you could claim €250.
  • If the flight distance was between 1,500 and 3,500 km, it could be €400.
  • If your flight was longer than 3,500 km, you could claim up to €600.
€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

When can you claim Lufthansa compensation?

The right to compensation in the event of a flight disruption is established in EU Regulation 261/2004. The rules apply to air passengers who are departing from an EU airport, or from a non-EU airport with an EU airline. All of Lufthansa’s flights are subject to the provisions of EC261.


Lufthansa Flight Delay - Compensation Rules

You would be eligible for compensation if your flight meets the following conditions:

  1. You reached the final destination with a delay of over three hours.
  2. Your delay was not caused by any extraordinary circumstances.

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The most common examples of extraordinary circumstances include:

  • bad weather;
  • airport strikes;
  • traffic control regulations;
  • bird strikes.

Lufthansa Flight Cancellation Compensation

If you have experienced a Lufthansa cancellation, your right to compensation is determined by the following criteria:

  • You were notified of the cancellation less than two weeks before your flight’s departure
  • You arrived at your final destination with a delay of over 4 hours
  • Your cancellation was not due to any extraordinary circumstances

In most cases, airlines cancel flights on the same day as the flight itself. If the airline does not take you to your final destination within 2 hours of the scheduled time of arrival, you could make a claim.

Find out if you are entitled to a Lufthansa flight cancellation compensation by submitting your flight details into our compensation calculator - it takes just a minute.

Is My Flight Eligible?

Moreover, if a Lufthansa flight was delayed or cancelled, according to your passenger rights, the airline is responsible for covering all necessary expenses for the period of your wait for departure such as food, beverages, accommodation and transport.


Denied Boarding on a Lufthansa Flight

If you have been denied boarding on a Lufthansa flight, you could be entitled to compensation. However, it is important that you did not give up your seat voluntarily.

In the majority of the cases of overbooking, you would be able to claim compensation.

In addition to your compensation claim, you have the option to get a full ticket refund and a return ticket to your original point of departure or to get an alternate flight to your final destination.


Lufthansa Missed Connection Compensation

If your itinerary includes connecting flights and you are forced to miss an outbound flight due to a delay or cancellation of a prior flight, you may have the right to missed connection compensation.

To be eligible, you have to meet the same conditions as in the case of a flight delay. The only difference is that you need to have your tickets on the same reservation. This means that Lufthansa is responsible for taking you to your final destination. With individual flights, the airline’s obligation is to help you reach your next intermediate stop.

It’s easy to find out whether your tickets are on the same booking - they will bear the same booking confirmation number.

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About Lufthansa

Lufthansa, the largest German airline, was founded in 1953.

Its primary hub is at Frankfurt airport. Lufthansa serves more than 60 million passengers each year and connects more than 200 destinations on six continents. In 2019, Lufthansa ordered 40 new airplanes from Boeing and Airbus as part of its replacement and expansion program.

Together with its subsidiaries-- Austrian Airlines, Brussels Airlines, Eurowings and Swiss Air Lines, the Lufthansa Group owns the largest fleet among the European airlines.


Lufthansa Rankings

Lufthansa’s high score of 7/10 on Skytrax reflects their overall efforts to provide a comfortable service to their customers as well as a high value for money.

According to FlightStats, nearly 30% of Lufthansa flights experience a delay with an average delay duration of 38 minutes.


 If you have experienced a problem, check whether you are eligible for Lufthansa flight delay compensation or Lufthansa flight cancellation compensation - and we will help you claim it!

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