Claim Qantas flight delay compensation
Claim flight delay compensation from Qantas
The Australian flag carrier Qantas achieved an OTP (on-time performance) rate of 70.7% for 2023 which means that nearly 30% of its passengers were affected by a flight delay or cancellation throughout the year.
Fortunately, there is a legal regulation in place that protects air passenger rights and ensures that airlines compensate their customers for delayed or cancelled flights which could have been prevented. EU 261/2004 could guarantee you up to £520 (€600) in reimbursement if you submit a compensation claim to Qantas.
SkyRefund could be your trusted associate if you believe Qantas owes you compensation for a flight delay or cancellation. We specialise in assisting air travellers obtain their legally owed reimbursement by defending their rights in our legal capacity, negotiating with the airline, and handling all administrative tasks on their behalf.
If you experienced a Qantas flight delay in the last 3 years, check your compensation eligibility with our free compensation calculator. When we confirm your entitlement to compensation, you can submit a claim with us and we will take care of the rest.
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Air passenger rights for Qantas flight delays
European regulation EC 261/2004 ensures that air passengers flying with EU or UK airlines or departing from European airports receive financial compensation from the air carriers in the event of delayed, cancelled, or overbooked flights. Since Qantas is not a European airline, the only flights eligible for EU261 compensation would be the ones departing from European or UK airports.
If your Qantas flight departs from Europe and gets delayed, you will be entitled to compensation of up to £520 (€600). Your eligibility will be determined by two main factors: the duration and the cause of the delay. In order for EU261 to be enforced, the plane should reach its final destination minimum 3 hours later than the officially announced arrival time.
Additionally, Qantas will not owe any reimbursement to its customers if the flight gets delayed due to the presence of extraordinary circumstances like bad weather, air traffic control restrictions, risks for security, etc.
Furthermore, the Australian airline will also owe you compensation if you miss a connecting flight due to a delay or cancellation. Again, there should be no force majeure conditions involved, and all legs of the journey should be booked under the same reservation number in order for you to be eligible for the EU regulated compensation.
Compensation amounts for a Qantas delayed flight
How much money you will receive from Qantas as delayed flight compensation depends on the duration of the delay and the distance covered by the flight. In case of a missed connecting flight the amount of reimbursement is determined by the distance of the whole journey, not just the delayed leg. We summarised EU261’s provisions for the flight delay compensation amounts in the table below.
| Distance | Duration of the delay | Compensation |
| All flights under 1,500 km | Between 3 and 4 hours | £213 (€250) |
| More than 4 hours | ||
| All flights between 1,500 - 3,500 km | Between 3 and 4 hours | £340 (€400) |
| More than 4 hours | ||
| Internal EU flights over 1,500 km | Between 3 and 4 hours | £340 (€400) |
| More than 4 hours | ||
| All Non-EU flights over 3,500 km | Between 3 and 4 hours |
£340 (€400) |
| More than 4 hours | £520 (€600) |
Qantas flight cancellation compensation
If your Qantas flight was cancelled and it was supposed to depart from a EU/UK airport, you will also be entitled to EU261 compensation. The Australian airline will be obliged to reimburse its passengers if the cancellation is announced less than 14 days before the departure and if there are no extraordinary circumstances involved.
Even if there is a force majeure situation, Qantas is required to find an alternate flight to your final destination or fully reimburse you for your ticket.
Why rely on SkyRefund’s expertise for your Qantas compensation claim
We at SkyRefund have made it our mission to help air passengers from all over the world claim their legally owed compensation from airlines. Over 40 dedicated professionals work diligently on each case to ensure that all efforts are exhausted to obtain reimbursement for every traveller affected by a flight delay or cancellation.
We made sure that the process for submitting a claim with us is as simple as possible. The form you need to fill out does not take more than a few minutes, and your flight itinerary and personal details are all the information we need.
If you are eligible for compensation, our team will look into your case, ensure that you are familiar with your rights and the possible outcomes, and start communicating with Qantas Airways. Our commission fee equals 35% of the compensation amount you will obtain, however, this will only be charged once you have received the money from Qantas: no win, no fee.
About Qantas Airways
Qantas is Australia’s official flag carrier and a founding member of the Oneworld Airline Alliance. Originally named Queensland and Northern Territory Aerial Services Limited for the territories it served, the airline kept the acronym QANTAS as its official name even after it expanded its operational span.
Sydney airport serves as the main hub for the Australian carrier which boasts a fleet of 159 aircraft. Airbus A330 and A380, Boeing 737 and Boeing 787 operate domestic and international flights to all other continents, including occasional Antarctica sight-seeing flights.
Skytrax, the premier website for airline ratings has awarded Qantas with a 4-star certification. Based on more than 1900 customer reviews, the “Flying Kangaroo” (Qantas’ nickname that originated from its logo) has achieved a score of 6 out of 10. Travellers from all around the world evaluated the airline based on the inflight meals and refreshments, entertainment, the comfort of the seats, the standard of the service on board, and the overall value for money.