A TUI aircraft in-flight on a blue background.

TUI Flight Delay Compensation and Cancellation Compensation

How to claim TUI Compensation?

Under EU Regulation 261/2004, air passengers are entitled to TUI flight delay compensation of up to 600 euros for their late arrivals. SkyRefund can help you claim your compensation without any of the usual hassle. Simply submit your TUI flight details (the flight number and date) and we will take care of the rest.

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We have a “No win, No fee” pricing policy, so you won’t owe us anything for our services unless we obtain your TUI flight delay compensation. Only if we are successful, our commission will be 35% of the claimed compensation amount (VAT included).

There’s only onegood thingabout a delay

You can get up to €600 in compensation

How much TUI flight delay compensation can you receive?

The length of your journey and the duration of your TUI flight delay determine the amount of compensation you are owed for your flight delay claim.

If your flight spanned less than 1,500 km, you could claim €250 for your delayed TUI flight. If the flight distance was between 1,500 and 3,500 km, you could be eligible for €400. Finally, if your flight was longer than 3,500 km, you could claim up to €600 in flight delay compensation.

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

When can you claim flight compensation from TUI Airways?

According to your passenger rights, passengers are entitled to compensation in the following circumstances:

  • Your TUI flight arrived at your final destination more than 3 hours late.
  • Your TUI flight was cancelled and you were informed of the disruption less than 14 days before the scheduled flight date.
  • You were involuntarily denied boarding to a TUI flight service (e.g. due to overbooking).

TUI Flight Delay Compensation - Requirements

In order to claim delay compensation from TUI, your flight needs to meet three important conditions:

  • Your flight departed from an EU airport or you flew with an EU-registered airline
  • You arrived at your final destination at least 3 hours late
  • Your TUI flight delay was not due to any extraordinary circumstances

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Extraordinary circumstances are any conditions that prevent a flight from arriving on time and that cannot be prevented by TUI. Airlines are not required to compensate their passengers in these cases as the mitigation of the delay is outside their capabilities and duties.

The most common instances of extraordinary circumstances include:

  • Bad weather (snowstorms, low visibility, sandstorms, among others).
  • Natural disasters
  • Security risks
  • Bird Strikes
  • Air Traffic Control or airport personnel strikes
  • Runway closures and/or other Air Traffic Control restrictions

Technical issues, lightning strikes and wildcat strikes are not interpreted as cases of extraordinary circumstances. Mechanical defects and lightning strikes are considered part of an aircraft’s normal operations. Therefore, by definition, there is nothing extraordinary about them and passengers can claim delay compensation from airlines such as TUI Airways.

Wildcat strikes encompass all cases of industrial action in which the airline personnel strikes without warning against a carrier’s restructuring. Since the strike was caused by the management’s decisions, airlines cannot claim that the delay or cancellation was due to any exceptional circumstances.

In addition, passengers would be eligible for compensation only if the duration of their TUI flight delay exceeded 3 hours. This refers to the time of arrival at the final destination, not the time of departure. In other words, there may be a few cases in which passengers await their departure for more than 3 hours but are not entitled to compensation. These would occur when the TUI crew succeeds in reducing the final arrival delay.

We encourage you to note down your time of arrival when you reach your final destination. This will help you submit your claim for TUI flight delay compensation later on.

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TUI Compensation for Cancelled Flights

Regardless of whether you can claim compensation for a cancelled flight, you remain entitled to a replacement flight or a full ticket refund.

In addition, if your flight was cancelled, you may be entitled to TUI flight cancellation compensation. The most important condition for claiming a refund is that you were notified of the cancellation less than 14 days before the original flight date.

Imagine you were informed of the disruption between 7 and 14 days prior to your flight. You can claim TUI flight compensation if your alternate flight arrives with a delay of over 4 hours.

If you were notified of the cancellation less than a week before departure, you can claim TUI flight cancellation compensation after the second hour of delay.

Notice Given Arrival at Final Destination
14 Days or More No compensation
7-13 Days Your alternate flight arrived at your final destination more than 4 hours late.
Less than 7 Days

Your replacement flight arrived at your final destination more than 2 hours late.

Right to Care

It is important to remember that the airline is obliged to assist you in the event of delayed or cancelled flight. Passengers can have their food and drinks expenses covered by the airline for the duration of the delay or until the departure of their alternate flight.

If your flight is cancelled and your alternate flight is scheduled for the next day, the airline is required to cover all of your hotel accommodation and transport costs.

The above mentioned right is completely separate from your right to TUI flight cancellation compensation (or that for a delayed flight), regardless of the circumstances.

Remember to hold on to your receipts, as they are required from the airline.

Is my flight eligible?

Denied boarding

As with flight delays and cancellations, if you are denied boarding against your will, you can claim compensation. The amount of the compensation will depend on the distance of your flight:

  1. Flights shorter than 1500km - €250
  2. Flights between 1500km and 3500km - €400
  3. Flights above 3500km - €600

Additionally, TUI airways would be required to provide you with a full refund for the cost of your ticket or an alternate flight to your flight destination.

Submitting your TUI compensation claim

SkyRefund takes away the hassle from claiming your TUI flight delay compensation.

Our aviation law legal background and long experience serving passengers allow us to take the most effective measures available.

And if we are unable to claim your compensation, you would not owe us anything. We receive a fee (35% of the claimed amount) only if we successfully claim your TUI delay compensation on your behalf.

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About TUI

TUI Airways is the third biggest airline in the UK (behind easyJet and British Airways). TUI airlines is also the largest charter airline in the world, carrying 11.8 million passengers in 2019. It is owned by TUI Group which specialises in cruise and package holidays.

TUI Travel is the product of a merger between TUI AG and First Choice Holidays plc which led to the creation of Thomson Airways. In 2017, Thomson was rebranded as TUI Airways.

TUI Group owns six European airlines, inherited from TUI Travel, making it the largest tourism group in Europe. TUI airlines are the seventh largest airline operation in Europe.

TUI’s fleet consists of 56 Boeing aircraft, which serve various locations across four continents.

 TUI Airlines Rankings

TUI Airways has received a 6/10 rating on Skytrax, the leading website for airline rankings. This score reflects the airline's customer service, value for money and passengers' overall experience.

In addition, in 2018 Skytrax ranked TUI second in its annual Best Leisure Airlines rankings.

However, you might still experience problems with your flights. If you are owed TUI flight delay compensation, we will help you claim it.