Turkish Airlines

Turkish Airlines avion width=500

Claim your Turkish Airlines Compensation

How to claim your Turkish Airlines compensation for flight disruptions

Your Turkish Airlines flight was delayed? Cancelled? You were denied boarding or missed your connecting flight? Frequent travellers are likely familiar with the frustration and inconveniences involved in such cases.  Luckily, your rights as an air passenger are protected by European and UK law and you might be eligible for financial compensation from Turkish Airlines of up to €600 (£520).

If you believe you are owed such compensation, SkyRefund can be your trusted partner and help you obtain it. Our team of experienced legal professionals will explain your rights and take care of the administrative process on your behalf. Our experts will do everything in their power to win your case, even if it means taking it to court.  You can use our  free compensation calculator  to verify if your Turkish Airlines flight is eligible for compensation and  file your claim  with us. SkyRefund will only charge 35% of the compensation amount if and when your case has successfully been solved.

 

Was your Turkish Airline flight delayed or cancelled?

You can be eligible of up to €600 compensation!

Departure airport
Final destination

 

Air Passengers rights

In the EU

European law protects air passenger rights, particularly through EU regulation 261/2004, or simply EU261. Passengers who experienced a delay, cancellation, or denied boarding on a flight with a EU airline or departing from a EU airport, are eligible for compensation between €250 and €600. 

In the UK

The rights of UK citizens are similarly protected by UK261, a regulation adopted by the UK Parliament after Brexit that mirrors the provisions of EU261. The eligibility conditions for compensation are the same and the amounts vary between £213 and  £520 respectively.

3+ hours Distance Example flight
£220 (€250) Under 1,500 km London → Paris (343 km)
£350 (€400) 1,500 – 3,500 km Edinburg → Berlin (1,730 km)
£350 (€400) Over 3,500 km (in EU) Lisbon → Stockholm (3,608 km)
£520 (€600) Over 3,500 km (departing EU) Frankfurt → New York (6,202 km)

 

What to do in case of a Turkish Airlines flight disruption

  • Contact the airline representatives and get detailed information about the reason for the delay or cancellation
    Turkish Airlines will only be obliged to pay compensation if there are no extraordinary circumstances  involved. These include but are not limited to air traffic control restrictions, extreme weather conditions, security threats, and bird strikes.
  • Inquire about rescheduling options if available
     Specifically when a Turkish airlines flight has been cancelled, the airline is obliged to provide you with a replacement flight, or if that is not possible, a full refund for your ticket fare (even with extraordinary circumstances present).
  • Request food vouchers or accommodation if applicable
    In case of a severe delay Turkish airlines need to provide you with food vouchers and even a place to stay overnight.

 

What NOT to do in case of a Turkish Airlines flight disruption

  • Accepting travel vouchers could jeopardise your chance of compensation
     If you accept to be compensated with travel vouchers or other airline perks, you will not be eligible for financial compensation under EU261/UK261. 
  • First offer does not mean best offer
     The airline’s first offer for compensation might not be the best they can afford; if you accept it, you will lose your chance to get the maximum compensation you are entitled to. 
  • All receipts are significant
    Keep all your receipts for food and other relevant expenses, if you throw them out, you will not be able to claim refunds.

 

What EU261 rules in case of a Turkish Airlines flight delay

Under EU261, a flight is delayed if it lands at its final destination 3 or more hours later than the officially announced arrival time.  If your Turkish Airlines flight arrives with more than 3 hours delay and there are no extraordinary circumstances involved, you will be entitled to compensation. The amount of compensation depends on the distance covered by the flight: flights shorter than 1500 km are eligible for €250 (£213), flights between 1500 and 3500 km could entitle you to €400 (£340), and long-haul flights over 3500 km are the ones for which you could receive the maximum compensation of €600 (£520).

 

What EU261 rules in case of a Turkish Airlines flight cancellation

A cancelled Turkish Airlines flight could also entitle you to compensation of up to €600 (£520), depending on the flight distance. Just like flight delays, the presence of extraordinary circumstances exempts the airline from the obligation to pay compensation.

Notification about the cancellation Compensation Amount of compensation
More than 14 days before scheduled departure None 0€ / 0£
Between 7 and 14 days before scheduled departure Yes, if the alternative flight arrives with more than 4 hours delay €250 (£213) Under 1500 km
€400 (£340) 1500–3000 km
€600 (£520) Over 3000 km
Less than 7 days before scheduled departure Yes, if the alternative flight arrives with more than 2 hours delay €250 (£213) Under 1500 km
€400 (£340) 1500–3000 km
€600 (£520) Over 3000 km

However, EU261 adds another condition to flight cancellation cases: compensation is owed only if Turkish Airlines fails to inform the passengers at least 2 weeks in advance. The detailed information about cancellation compensation is summarised in the table below.

In any case, even with extraordinary circumstances, Turkish Airlines is obliged to fully reimburse you or provide a replacement flight to your final destination.

 

Denied boarding or missed connection

EU261/UK261 also protects your passenger rights if Turkish Airlines does not allow you on board because the flight is overbooked or, if due to a delay or cancellation, you miss a connecting flight. The conditions for receiving compensation are the same as the ones described above. The only important distinction is that your connecting flights must be booked under the same reference number.

 

Flying internationally with Turkish Airlines

Turkish Airlines connects London Heathrow, Gatwick, Manchester, Birmingham and Edinburgh to its Istanbul hub, from which its own flights reach Canada, Brazil and Saudi Arabia. Your flight from the UK is covered by UK261 — but the return is not. Because Turkish Airlines is neither a UK nor an EU carrier, UK261 does not apply to flights leaving Istanbul, so Türkiye's own rules take over. Each onward leg is governed by the regulation of the country it departs, and a single disruption can be claimed under one regime only.

Türkiye — SHY. On an Istanbul to London flight, a delay of 3 hours or more entitles you to €400 on this 1,500–3,500 km route. This is your only route to compensation on the journey home.

Canada — APPR. Turkish Airlines flies to Toronto, Montreal and Vancouver. On a flight departing Canada, it pays CAD 400, 700 or 1,000 depending on the delay at arrival, and up to CAD 2,400 for denied boarding — but only when the cause was within its control and not safety-related. You have one year to file.

Saudi Arabia — GACA. Departing Riyadh, Jeddah or Dammam, a delay of 3 to 6 hours pays 50 SDR (about £52), rising to 150 SDR (about £156) beyond 6 hours.

Brazil — ANAC. On a São Paulo to Istanbul flight, a delay brings only assistance, never a fixed payout. Compensation of 500 SDR (about £520) applies solely to denied boarding, on top of a refund or re-routing.

 

Why choose SkyRefund

  • Quick and easy
     Filing a claim for compensation with SkyRefund takes only a few minutes; you simply need to enter your flight itinerary and your personal details. Once you do that, our team submits your claim to Turkish Airlines and diligently manages the administrative process onward.
  • Experience and expertise
    SkyRefund relies on a team of 40 law experts and a network of partner law firms in over 37 countries and jurisdictions. We have assisted over 700,000 passengers claim their compensation from numerous airlines all over the world. 
  • No risk
    SkyRefund charges you a fixed rate of 35% of the compensation amount only if Turkish Airlines approves your claim and pays you the compensation. You do not risk any hidden or additional charges if we do not successfully claim your reimbursement.

 

About Turkish Airlines

The flag carrier of Türkiye is the largest airline in the world by passenger destinations: it operates to 340 airports around the world.  The company received the 2023 award “Best airline in Europe” from Skytrax, the leading airline review and rating website.  Turkish Airlines is also a certified 4-star airline, particularly distinguished for the quality of its onboard product and service.