Last updated: November 21, 2025
(Photo by Call Me Fred on Unsplash)
Even frequent flyers are not immune to a last-minute change of plans. Having to cancel your flight ticket could be an annoying ordeal, mostly because it would usually cost you money. Each company has its cancellation policy and rules; however, travellers rarely pay attention to those in advance and only read them when an urgent situation arises.
Flying with EasyJet is no exception. If you booked a holiday or business trip with the British low-cost airline (based in Hangar 89, London Luton airport), but you suddenly have to cancel your plans for some reason, you will need to get acquainted with the company rules for such cases. It is advisable to be aware of your options and rights to get the best out of the situation.
Here is where SkyRefund comes to the rescue: in this article, you will learn all you need to know about easyJet’s cancellation policy. That way, you will be prepared for any scenario in which your flight has to be cancelled by you or the air carrier.
If you have experienced any problems with your easyJet flights, such as a delay, cancellation, denied boarding, overbooking or downgrading, you could be eligible for compensation. Submit your easyJet flight claim, and we will go through the legal process on your behalf and defend your rights until you get your reimbursement.
If you cancel your flight with easyJet, you might get a refund, but that depends on several conditions. Here is what easyJet’s cancellation policy states:
If you cancel your easyJet flight within 24 hours of booking, you can claim a full refund minus the Cancellation Fee. According to easyJet’s Fees and Charges, the cancellation fee is £49 if you cancel online, and £55 if you do it with the help of the Customer Services Team. In case you made your booking with a travel agency, you need to ask them to cancel it for you.
However, keep in mind that you will not be able to cancel your flight ticket less than 2 hours before the scheduled departure. This rule applies even if you made the booking within the last 24 hours.
If you decide to cancel more than 24 hours after booking, you lose the right to a refund.
In this case, it might be a suitable alternative to change your flight instead. Flight changes more than 60 days before the scheduled departure time cost £25 when done online (via the website or the mobile app), and £30 if you call the Customer Services Team. The fee applies per passenger per flight.
If you change your flight 60 days or less before departure, you will have to pay £49 and £55 respectively (online/call centre).
Please note that for changes online or by phone, you will be charged in the same currency as your original booking. If you change it at the airport, you will have to pay the fee in the local currency.
If you need to cancel due to a serious or terminal illness or close family bereavement, you will need special assistance and should contact easyJet’s Customer Services Team as soon as possible. After they review your case and if you qualify for a special circumstances exception, they will offer you one of three options:
Please ensure that you have proof of your special circumstances to help easyJet’s team to review your case and reach a final decision regarding your situation. In the case of an illness, you will be required to submit a Medical declaration document. You can read more about this in the Managing your booking section on easyJet’s website.
If you cancel, miss or do not take a flight, the other flights on your booking won’t be affected. You can contact the Customer Services Team and claim a full refund of Government Tax for the flight(s) you did not take.
If you miss your flight but arrive at the airport within 2 hours after the scheduled departure, you can take advantage of the so-called “Rescue fee”. By paying £110 upfront at the airport, you can get on the next available flight without any additional charges.
EasyJet might sometimes need to change their scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons.
If the air carrier cancels or changes your flight, easyJet has to inform you about the change as soon as possible.
You might even be entitled to compensation up to €600, in case your flight was cancelled within 14 days of departure and due to reasons within the easyJet's control. Under certain circumstances, you may also be entitled to meal and drink vouchers, and overnight accommodation. Check out our guide to claiming compensation from easyJet to learn more about your passenger rights.
However, if your booking was made through a third party (in most cases a travel agent), it will be their responsibility to contact you and arrange an appropriate course of action.
If your flight is cancelled, according to easyJet cancellation policy, you can either:
If you would like to check your flight status, you can use easyJet’s flight tracker, either on desktop or via their app.
Now that you are aware of their cancellation policy, we hope you will feel more confident in case you have to cancel your easyJet holiday or business trip. However, it is always recommended to carefully read on their site what you agree to in the official Terms and Conditions, since they are subject to change.
And in case you had any delayed or cancelled flights in the past 3 years, check your eligibility for flight delay or cancellation compensation with our free compensation calculator. If you are entitled to a refund, we at SkyRefund will gladly help you claim it.
Additionally, you can browse our website for more useful information about your flights and air passenger rights. If you have any other questions regarding your claim, don't hesitate to contact us.
A: Currently, it costs £49 to cancel online (on the air company’s website easyjet.com), and £55 through the call centre.
A: If you cancel within 24 hours of booking your flight, you will receive a full refund minus the Cancellation Fee. If you surpass this period, you will not receive a refund.
A: If you want to cancel your booking online, go to the “Manage bookings” section on the website and use your surname and booking reference to log in. You can find these details in your booking confirmation email.
Select the flight reservation you can no longer use and click on “Cancel”. If you are required to pay a cancellation fee, enter your card payment details.
Alternatively, you could choose to call their Customer Service desk, but note that your cancellation fee will be higher that way.
You can also cancel flights when you arrive at the airport — at an easyJet Help Desk at most airports — but only under 2 hours before take-off.
easyJet cancellation fee is the amount you have to pay to the airline for cancelling your flight. If you're choosing to do so yourself, you have to pay to the airline. But if the airline cancels your flight, you don't have to. You might even be entitled to compensation from easyJet.
A: Yes, you will be fully refunded in this case. However, if your flight isn’t cancelled, but you decide not to take it because of personal safety concerns, you won’t receive your money back.
On the other hand, if you have travel insurance that includes “cancel for any reason” coverage, you will be able to cancel and get some reimbursement, regardless of the reason.
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