EasyJet cancellation policy: All you need to know
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Even frequent flyers are not immune to a last minute change of plans. Having to cancel your flight ticket could be an annoying ordeal, mostly because it would usually cost you money. Each company has its own cancellation policy and rules, however travellers rarely pay attention to those in advance and only read them when an urgent situation arises.
Flying with EasyJet is no exception. If you booked a holiday or business trip with the British low-cost airline (based in Hangar 89, London Luton airport), but you suddenly have to cancel your plans for some reason, you will need to get acquainted with the company rules for such cases. It is advisable to be aware of your options and rights in order to get the best out of the situation.
Here is where SkyRefund comes to the rescue: in this article, you will learn all you need to know about easyJet’s cancellation policy. That way, you will be prepared for any scenario in which your flight has to be cancelled by you or the air carrier.
We always aim to provide useful information to our clients. SkyRefund is a leader in the field of passenger rights protection and helps travellers from all over the world get their rightful financial compensation in case of a flight disruption.
If you have experienced any problems with your flights in the last 3 years, such as a delay, cancellation, denied boarding, overbooking or downgrading, you could be eligible for compensation. Check your flight now and if you have a valid claim, we will go through the legal process on your behalf and defend your rights until you get your reimbursement.
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Can I cancel an easyJet flight and get a refund?
If you cancel your flight with easyJet, you might get your money back but that depends on several conditions. Here is what easyJet’s cancellation policy states:
If you cancel your easyJet flight within 24 hours of booking, you can claim a full refund minus the Cancellation Fee. According to easyJet’s Fees and Charges, the cancellation fee is £49 if you cancel online, and £55 if you do it with the help of the Customer Services Team. In case you made your booking with a travel agency, you need to ask them to cancel it for you.
However, keep in mind that you will not be able to cancel your flight ticket less than 2 hours before the scheduled departure. This rule applies even if you made the booking within the last 24 hours.
If you decide to cancel more than 24 hours after booking, you lose the right to a refund.
In this case, it might be a good alternative to change your flight instead. Flight changes more than 60 days prior to the scheduled departure time cost £25 when done online (via the website or the mobile app), and £30 if you call the Customer Services Team. The fee applies per passenger per flight.
If you make changes to your flight 60 days or less before departure, you will have to pay £49 and £55 respectively (online/call centre).
Please note that for changes online or by phone, you will be charged in the same currency as your original booking. If you make changes to it at the airport, you will have to pay the fee in the local currency.
If you need to cancel due to a serious or terminal illness or close family bereavement, you will need special assistance and should contact easyJet’s Customer Services Team as soon as possible. After they review your case and if you qualify for a special circumstances exception, they will offer you one of three options:
- a fee waiver to change your flight;
- a full refund of the ticket fare;
- a flight voucher towards the value of a subsequent flight, which you can use within 6 months.
Please ensure that you have proof of your special circumstances in order to help easyJet’s team to review your case and reach a final decision regarding your situation. In the case of an illness you will be required to submit a Medical declaration document. You can read more about this in the Managing your booking section on easyJet’s website.
If you cancel, miss or do not take a flight, the other flights on your booking won’t be affected. You can contact the Customer Services Team and claim a full refund of Government Tax for the flight(s) you did not take.
- If you miss your flight but arrive at the airport within 2 hours after the scheduled departure, you can take advantage of the so-called “Rescue fee”. By paying £110 upfront at the airport, you can get on the next available flight without any additional charges.
What is the procedure if easyJet cancels my flight?
EasyJet might sometimes need to change their scheduled flight times or cancel, divert or delay certain flights for safety, operational or other reasons.
If the air carrier cancels or changes your flight, they are required to inform you about the change as soon as possible. However, if your booking was made through a third party (in most cases a travel agent), it will be their responsibility to contact you and arrange an appropriate course of action.
If your flight is cancelled, according to easyJet cancellation policy, you can either:
- transfer to another available easyJet flight to the same (or a nearby) destination free of charge, or
- get a full refund of the ticket fare.
Under certain circumstances you may also be entitled to overnight accommodation when necessary and/or compensation under European Regulation (EC) No 261/2004. Learn more about your flight cancellation compensation here.
If you would like to check your flight status, you can use easyJet’s flight tracker, either on desktop or via their app.
EasyJet Cancellation Policy FAQ
Q: How much does it cost to cancel an easyJet flight?
A: Currently, it costs £49 to cancel online (on the air company’s website easyjet.com), and £55 through the call centre.
Q: Are easyJet flights refundable?
A: If you cancel within 24 hours of booking your flight, you will receive a full refund minus the Cancellation Fee. If you surpass this time period, you will not receive a refund.
Q: How do I cancel an easyJet flight?
A: If you want to cancel your booking, go to the “Manage bookings” section on the website and use your surname and booking reference to log in. You can find these details in your booking confirmation email.
Select the flight reservation you can no longer use and and click on “Cancel”. If you are required to pay a cancellation fee, enter your card payment details.
Alternatively, you could choose to call their Customer Service desk but note that your cancellation fee will be higher that way.
You can also cancel flights when you arrive at the airport - at an easyJet Help Desk at most airports - but only under 2 hours before take-off.
Q: Will I get a refund if my easyJet flight is cancelled due to a Coronavirus travel ban?
A: Yes, you will be fully refunded in this case. However, if your flight isn’t cancelled but you decide not to take it because of personal safety concerns, you won’t receive your money back.
On the other hand, if you have travel insurance that includes “cancel for any reason” coverage, you will be able to cancel and get some reimbursement, regardless of the reason.
Now that you are aware of their cancellation policy, we hope you will feel more confident in case you have to cancel your easyJet holiday or business trip. However, it is always recommended to carefully read on their site what you are agreeing to in the official Terms and Conditions, since they are subject to change.
And in case you had any delayed or cancelled flights in the past 3 years, check your eligibility for flight delay or cancellation compensation with our free compensation calculator. If you are entitled to a refund, we at SkyRefund will gladly help you claim it.
Additionally, you can browse our website for more useful information about your flights and air passenger rights. If you have any other questions regarding your claim, please contact our customer service at [email protected] or via our contact form.