Tsvetelina Gorova

About the Author

Tsvetelina Gorova is as the Operations Team Lead at SkyRefund with over 3 years of experience in customer protection and EU aviation legislation. She holds a Bachelor’s degree in Sciences from the University of St Andrews and is currently pursuing further studies in Data Analysis at Sofia University.

Her professional areas of expertise include flight compensation claims, with a focus on EU Regulation 261/2004 and the resolution of disputes through effective legal and customer service strategies. Tsvetelina leads a team of experts with a strong commitment to customer satisfaction and a proactive approach to fast, effective problem-solving.

Education

Bachelor’s degree in Sciences, University of St Andrews, 2022

Bachelor's degree in Data Analysis, Sofia University, 2028