How to claim compensation for an easyJet flight delay?
Long delays, cancellations and missed connecting flights can be immensely frustrating. However, according to EU Regulation 261/2004, your disruption may entitle you to easyJet flight delay compensation of up to €600.
Enforcing your passenger rights can sometimes further increase your frustration. Due to the many bureaucratic and administrative complexities, receiving your easyJet compensation can be very difficult and time-consuming.
At SkyRefund we specialize in helping passengers receive compensation whenever they experience a prolonged easyJet delay or a cancelled or overbooked flight. With our automated compensation claim form, it takes less than 2 minutes to find out if your flight is eligible for compensation. You only need to submit your flight’s details- your flight number and date- to find out.
Our team will then take all the necessary legal steps to ensure that you receive your easyJet flight refund. If we are unsuccessful, you wouldn’t owe us anything. We will earn our fee (35% of the amount of the compensation) only if we successfully defend your rights on your behalf.
How much compensation are you entitled to for your flight delay?
The amount of compensation you can claim will depend on the length of your trip and the duration of your easyJet flight delay.
For short distance flights under 1,500 km, passengers can claim easyJet delay compensation of €250. Medium-haul flights, between 1,500 and 3,500 km, can bring passengers easyJet compensation of €400. Finally, passengers with long-distance flight delays (over 3,500 km) can claim up to €600 in compensation.
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
When can I claim easyJet flight compensation?
Passengers can submit compensation claims when their easyJet flight has been delayed, cancelled or they have been denied boarding.
easyJet delayed flight
You can claim delay compensation from easyJet if:
You arrived at your final destination with a delay of over three hours
The delay was not due to any extraordinary circumstances
Remember that the delay is based on the arrival time and not the departure time. In order to be eligible for easyJet delayed flight compensation, you need to have arrived at your final destination more than three hours late. This means that if your flight departs more than 3 hours late but the flight crew manages to make up for the delay during the flight and you arrive less than 3 hours behind schedule,you will not be eligible for reimbursement.
We recommend that passengers note down their actual time of arrival when they reach their final destination. You can take a photo of the information screens at the airport, which would clearly state your flight’s arrival time.
The absence of any extraordinary circumstances is also crucial to claiming easyJet compensation. In general, extraordinary circumstances are any events that may cause delays and cancellations that are outside of the airline’s capabilities to prevent or alleviate. The most common instances of extraordinary circumstances include:
Air traffic control restrictions (including runway closures)
Acts of terrorism
Inclement weather conditions (e.g. low visibility, strong crosswinds)
Hidden manufacturing defects
Airport staff or union strikes
However, in most cases the presence of any of these needs to be determined on a case by case basis. Bad weather conditions can affect different aircraft in different ways and some may be forced to remain grounded while others would be capable of flight. This is why under similar conditions, some easyJet flights may be cancelled or delayed while others will be operated on time.
Because the airline would be powerless to prevent or mitigate any flight disruptions due to extraordinary circumstances, the carrier is not required to pay easyJet flight delay or cancellation compensation to the affected passengers.
easyJet Cancelled Flight Compensation
According to EU rules, you can claim compensation for an easyJet flight cancellation if the airline notified you of the disruption less than 14 days prior to the flight’s departure.
- If you are notified of the cancelled flight between 7 and 14 days prior to takeoff, you can submit an easyJet compensation claim if your alternate flight reaches your final destination with more than a four hour delay.
- If you are informed of the cancellation less than a week before your flight, you would be eligible for easyJet cancelled flight compensation if your alternate flight arrives at your final destination with a delay of over 2 hours.
For example, imagine that your original flight was scheduled to depart at 2 pm and arrive at 4 pm. You would be entitled to compensation if your alternate flight leaves before 1 pm or arrives after 6 pm.
Besides receiving easyJet flight compensation, you are also entitled to either an alternate flight to your final destination or a full ticket refund and a return flight to your initial point of departure (when connecting flights). In fact, even if you are not entitled to compensation (e.g. when the flight was cancelled due to bad weather) you can still claim a refund or rerouting.
Right to Care
If your easyJet flight is delayed or cancelled, the airline is obliged to assist you for the period of your wait for your departure. Therefore, all affected passengers can have their food and drinks expenses covered by the airline for the duration of the delay or until the departure of their alternate flight.
In addition, if your easyJet flight is cancelled and you are given an alternate flight the next day, the airline is required to cover all of your hotel accommodation and transport costs.
It is important to note that this right is completely separate from the right to easyJet compensation for a delayed flight. You are entitled to food and drinks for the period of your wait regardless of the circumstances that have brought easyJet’s flight delay about. In other words, even if your disruption was due to bad weather, your right to care remains and the airline should help you out with your additional expenses.
Often times, easyJet will offer you a voucher for your expenses at the airport. If the voucher amount is insufficient to cover your costs, feel free to go over its limit. The airline is required to reimburse you for any costs in excess of its amount. Remember to hold on to your receipts.
In fact, if the airline does not offer you a voucher, it is still required to compensate you for any costs you incur. Again, keep your receipts as they are the only acceptable proof of expenditures. Unfortunately, bank statements are not accepted.
If you are involuntarily denied boarding of your flight, you can claim easyJet denied boarding compensation. As with flight delays and cancellations, the compensation amount will depend on the flight distance.
If your flight was shorter than 1500 km, you can claim up to €250 in easyJet flight compensation. Your refund rises to €400 for flights spanning between 1500 and 3500 km.
Your easyJet compensation further increases to €600 if your flight exceeded 3500 km. These long-haul services would normally take more than four and a half hours.
In addition to your reimbursement, you easyJet would be required to provide you with either:
a full refund of the cost of your ticket or
an alternate flight to your final destination.
History of easyJet
EasyJet was established in 1995 by Greek Cypriot businessman Stelios Haji-Ioannou. At first the British low-cost carrier was a regional UK airline which served the London Luton (LTN) – Edinburgh (EDI) and London Luton (LTN) – Glasgow (GLA) routes, using two leased Boeing 737. Eventually, the airline expanded to serve international flights and introduced its first air route to Amsterdam. By 2007, easyJet had established its authority in continental Europe. Last year it operated nearly 600 routes in Europe and North Africa.
Today easyJet serves more than 80 million passengers. Its marketing approach is still focused on pricing and increasing performance in regard to organisation, thus improving its overall product, services and flight delay statistics.
The airline’s 2018-2019 mission is to provide customers with “safe, good value, point to point air services”, while targeting leisure and business passengers across a wide range European countries. In 1999 the airline was voted the “Best Low Cost Airline” by several best-selling business magazines – a recognition that easyJet will be aiming to achieve in 2019 and beyond.
Skytrax, the leading airline ranking website, has given easyJet an aggregate score of 6/10. This averaged customer rating considers overall passenger comfort and value for money.
easyJet Luggage Allowance and Fees
The most cost-efficient way to travel with a low-cost carrier without incurring additional fees is to not add luggage to your flight. The fees on easyJet hand baggage allowances can significantly increase your travel expenses, so you need to make sure that your bag does not exceed the maximum dimensions.
Currently, you are allowed to bring one hand luggage bag and one duty-free shopping bag on board. Your cabin bag on board must be sized 56 x 45 x 25 cm including wheels and handles.
To enjoy a larger hand luggage allowance, you will have to activate an additional service such as EasyJet Plus’, 'flexi fare', 'upfront' and ‘extra room’. For example, if you are a Plus holder, you can also bring an additional bag and place it under the seat in front of you. The additional bag must not exceed 45 x 36 x 20cm.
IMPORTANT: In order to avoid easyJet’s excess baggage fees, your bag must not weigh more that the pre-paid allowance of 15 kg or 23 kg. The cost to check in oversized hand luggage is £12 per kilogram, charged at the airport.