How to Claim easyJet Flight Compensation

In 2024, easyJet carried nearly 90 million passengers and ranked as the second-biggest low-cost airline in Europe. Founded in 1955 by Sir Stelios Haji-Ioannou, the British carrier offers diverse and affordable routes for UK and EU citizens alike but struggles with punctuality. Luckily, under UK261 regulations, passengers who experience any kind of flight disruption with easyJet may be entitled to compensation of up to £520. 

How to claim your reimbursement? Read on and find out!

Does easyJet compensate for delays?

Yes, easyJet compensates for flight delays. The amount of compensation depends on the reason and the length of the delay, and the distance of the journey. Let's break down your rights in case of easyJet flight delays. 

Compensation under UK261

UK261 guarantees you flight delay compensation of up to £520 if:

• Your flight departs from a UK airport or is operated by an airline based in the UK;
• The plane arrives at its final destination with more than 3 hours of delay;
• There are no extraordinary circumstances involved. 

EU261, the European Union equivalent of UK261, provides you with the same rights for compensation (of up to €600) for flights departing from a European airport or operated by an EU airline. Thus, you are always covered if you fly with easyJet.

Compensation for easyJet flight delays

Experiencing a flight delay with easyJet is not uncommon: the airline reported OTP (on time performance) of 69% for 2024 and ranked as the 2nd most delayed airline this summer. Depending on the delay’s duration, UK261 gives you different rights:

• 2 hours of delay: food and refreshments (right to care) but no financial compensation. 
• 3 hours of delay: compensation between £220 and £520 (€250 and €600) and right to care.
• 5 hours of delay: compensation between £220 and £520 (€250 and €600), food, drinks, and overnight accommodation if applicable. You can also choose between a full refund and a rebooking if you do not wish to take the flight. 

How much compensation do you get for an easyJet flight delay?

The amount of compensation you can receive from easyJet is determined by the flight distance. 

Does easyJet pay compensation for a cancelled flight?

Yes, easyJet compensates for cancelled flights. Similarly to delays, the compensation depends on the reason for the cancellation and the distance of the flight. But a key aspect with cancellations is the notification period. You should've been notified by easyJet within 14 days of departure to be eligible for compensation. Let's break down your rights. 

Compensation under UK261

UK261 entitles air passengers to compensation of maximum £520 in case of a flight cancellation that could have been prevented by the airline. All flights departing from UK airports or operated by UK-registered airlines qualify for compensation in the absence of extraordinary circumstances. The same applies for flights departing from EU airports and/or operated by EU-registered airlines under EU261.

Compensation for easyJet flight cancellations

You can apply for easyJet cancelled flight compensation under UK261 or EU261 and are entitled to it if:

• The cancellation could have been prevented by the airline, and 
• You were notified about the cancellation less than 14 days before the scheduled flight date.

How much compensation do you get for easyJet flight cancellation?

The easyJet compensation amounts for a flight cancellation are the same as the ones for flight delays. In the case of cancellation, however, the delay is assessed based on the replacement flight, specifically whether it leaves earlier than originally scheduled or arrives more than 3 hours later. 

What is the cancellation policy for easyJet flights?

If you cancel your easyJet flight within 24 hours of booking, you can claim a full refund minus the Cancellation Fee. According to easyJet’s Fees and Charges, cancelling online costs £49, and cancelling through easyJet’s call centre costs £55. If you booked through a travel agency, they must cancel it for you.

If you cancel more than 24 hours after booking, you lose the right to a refund. Instead, you can change your flight reservation against a fee:

• more than 60 days before departure — £25 when cancelling online or £30 through Customer Service;
• 60 days or less before departure — £49 and £55 respectively.

Have a look at our guide on easyJet's cancellation policy to learn more. 

Can you claim easyJet denied boarding compensation?

 Yes, you can claim compensation from easyJet in case you were denied boarding. But to qualify, you should've been involuntarily denied boarding and not have given up your seat willingly. Let's dive deeper. 

Compensation for easyJet denied boarding 

If you are denied boarding, easyJet might be required to financially compensate you. Under UK261 and EU261, air passengers are entitled to compensation if the flight is overbooked and the airline refuses to let them board the plane. It is important to note that you will only be entitled to compensation if you are involuntarily denied boarding and do not accept any vouchers or perks in return for giving up your seat.

You will not receive denied boarding compensation if:

• You cannot present all necessary travel documents;
• You arrive at the gate after the final boarding call;
• You pose a safety or health threat to other passengers.

How much compensation for easyJet denied boarding?

Like with delays and cancellations, the easyJet denied boarding compensation depends on the distance of the flight. Below we break them down.

How do I claim flight compensation from easyJet?

Submitting a claim for compensation with easyJet can be done directly through their “Compensation Claims Portal” by entering your flight details and personal and payment information. 

If you want to increase your chance for success, however, SkyRefund’s legal team is at your disposal. Submit a claim with us by following the steps below:

1. Check your eligibility with our free compensation calculator below
2. If your flight qualifies for compensation, enter your itinerary details in the form.
3. Add any other information and documents that can help your case.

Find out your expected compensation

Check your compensation

1 Passenger Passengers

- +

€250

1500 km
or less

€600

3500 km
or more

€400

1500 - 3500 km

Check your compensation

Key points about flight delay compensation

There is no compensation for delayed flights in the United States. However, under DOT regulations you may be entitled to an automatic refund of the ticket cost in cases of significant delays.

Once your claim is submitted, we will take it from there — it’s that easy!

How long does easyJet compensation take?

Depending on the complexity of your case, processing your easyJet claim could take from 2 weeks to over 6 months. No matter the circumstances, having a trusted allay like SkyRefund on your side will ensure you get all the legal support you need and the compensation you deserve. 

How easy is it to get a refund from easyJet?

If your easyJet flight is cancelled or delayed with more than 5 hours, you can either:

• transfer to another available easyJet flight to the same (or a nearby) destination free of charge, or
• get a full refund of the ticket fare. 

If you cancel your booking on your own, you will only get a refund if:

• the cancellation is done within 24 hours of the booking, or
• there are serious reasons (such as illness or bereavement) that prevent you from travelling. 

Applying for a refund is fairly easy and can be done either through easyJet’s website or their call centre. Refund applications are usually processed within a few weeks. 

easyJet missed connection delay compensation

Since easyJet does not typically provide connecting flights, missing your connection with them will not automatically entitle you to compensation, even if it is the airline’s fault. UK261 only guarantees reimbursement for missed connecting flights booked under the same number. If you made your reservation through a third party (such as a travel agency), contact them for advice and assistance. 

easyJet expenses compensation

 Under UK261 and EU261, air passengers are entitled not only to financial compensation, but also to the “right to care”. This includes meals and refreshments, as well as transportation and hotel accommodation in case of an overnight delay. 

Airlines often provide vouchers for said services, but it is not uncommon for air passengers to cover their expenses on the spot and then apply for reimbursement. If you need to buy food, drinks, medicine, or anything else while you wait at the airport, keep all your receipts. These can be later uploaded under “Additional info” when submitting your claim for compensation. 

What are exceptional circumstances for easyJet compensation?

 Under UK261 (and EU261), you are only entitled to compensation from easyJet if the flight disruption is the airline’s fault. In the presence of extraordinary circumstances, such as air traffic control restrictions, bad weather, civil unrest, or any other security threats, the British airline is freed of the obligation to compensate air travellers for flight delays or cancellations. 

Tips for passengers to deal with disrupted flights with easyJet

Here are some useful tips if you experience a flight disruption with easyJet:

• Demand a clear explanation for the delay/cancellation and get it in writing if possible.
• Sign up for real-time flight updates through easyJet’s website or app.
• Take photos/videos of any updates you receive at the airport.
• Gather all receipts and documents. 
• If you have travel insurance, contact the insurance company as soon as possible.

How can SkyRefund help you? 

With over 8 years of legal experience, SkyRefund is a leader in the field of passenger rights protection and helps travellers from all over the world get their rightful compensation in case of a flight disruption. 

If you experienced any problems with your easyJet flight, such as a delay, cancellation or denied boarding, you could be eligible for compensation. Check your flight now and if you have a valid claim, we will go through the legal process on your behalf and defend your rights until you get your reimbursement. 

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