Do you know that If your KLM flight was cancelled or delayed, you may be entitled to compensation of up to €600 as per EU Regulation 261/2004? Read on to learn what your passenger rights are and how to claim your compensation!
KLM Flight Cancellation Compensation
According to EU rules, you can claim compensation for a KLM cancelled flight if:
- KLM’s bears fault for the cancellation and there are no extraordinary circumstances (bad weather conditions, bird strikes, airport staff strikes, security threats, etc.)
- You were informed of your KLM flight cancellation less than 14 days prior to departure.
- Your alternate flight arrived at your final destination more than 4 hours behind schedule (when notice was given more than 7 days before the flight) or more than 2 hours late (when notice was given less than 7 days prior to the flight)
Most KLM flights get cancelled shortly before departure, so if your alternate flight arrives 2+ hours behind schedule, you can apply for KLM flight cancellation compensation.
Additionally, if KLM cancels a flight, passengers are always entitled either to:
- an alternate flight (or one at a later date of your choosing, if seats are available), or
- a flight cancellation refund of the ticket cost.
It does not make a difference if the KLM flight cancellation was due to extraordinary circumstances or not.
How to claim compensation for a KLM cancelled flight?
SkyRefund will help you receive your KLM flight cancellation compensation. To check your eligibility, you only need to enter your flight’s details in our calculator. It will immediately determine if you are eligible for compensation. If so, SkyRefund’s legal experts will take your case to KLM and even to court if necessary to help you receive what is legally yours.
We work on a "No Win-No Fee" basis so if you don’t receive your compensation, you would not owe us anything. We will only charge our fee (35% of the value of the compensation amount) if we are successful in winning your KLM flight compensation for you.
You can always submit your claim directly with the airline. However, we don’t recommend this because it could prolong the whole tedious process and you could even end up with no reimbursement.
The easiest, quickest and stress-free option is to leave everything to us - we will fight on your behalf.
How much compensation can you claim?
Depending on the length of your journey, the size of your KLM flight compensation is determined as follows:
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
Other cases for KLM flight compensation
Apart from a flight cancellation, you can also claim compensation for a KLM flight if:
- Your KLM flight was delayed and arrived at its final destination more than 3h behind schedule.
- You missed your connecting flight because of a prior KLM flight delay or cancellation.
Your KLM flight was overbooked and you were denied boarding against your will.
Right to Care
If a KLM flight was cancelled or delayed, according to EC 261/2004, the airline is responsible for covering all necessary expenses for the period of the passengers’ wait for departure. If the flight was cancelled or delayed, passengers can receive care until their alternate flight departs. This includes food and beverages, as well as accommodation and transport when necessary.
Airlines often offer vouchers that can be used to purchase food and drinks at the airport. If you are not given one or you exceed its amount, you could get a refund for all additional expenses. Remember to keep your receipts - they are the only proof of purchase that KLM would accept before they reimburse you.
KLM Royal Dutch Airlines was founded in 1919, which makes it the world’s oldest air carrier in operation. By 1994, KLM was already serving more than ten million passengers each year. In 2003, the company underwent a successful merge with Air France to form the Air France-KLM group.
Today, KLM’s main hub is located at Amsterdam Airport Schiphol (AMS). The Dutch air carrier serves over 170 destinations worldwide and carried almost 26 million passengers in 2022, marking an 84% increase in comparison with 2021.
Air carrier review website Skytrax has given KLM an average rating of 6/10 which reflects the company’s commitment to providing a comfortable in-flight passenger experience. It also takes into account the value for money tradeoff and the quality of the KLM customer service.
KLM are known for their punctuality and according to statistics from aviation analytics firm Cirium, the Dutch airline was the most punctual one in the world in February 2023. If you happen to experience such a problem, you might be entitled to KLM flight cancellation or delay compensation. Submit your claim and let SkyRefund’s team handle everything for you!