How to claim compensation for a delayed KLM flight?
In 2016 KLM was awarded FlightStats’s Most Punctual Airline. However, flight delays and cancellations can occur even on KLM services. If you have recently experienced a delay or cancellation on a KLM flight, you may be entitled to compensation of up to €600 as per EU Regulation 261/04.
SkyRefund will help you receive your KLM flight delay compensation. To check your flight, you only need to enter your flight’s details in our calculator. It will immediately determine if you are eligible for compensation. If so, SkyRefund’s legal experts will take your case to KLM and even to court if necessary to help you receive what is legally yours.
We work on a "No Win-No Fee" basis so if you don’t receive your compensation, you would not owe us anything. We will only receive our fee (25% of the value of the compensation amount) if we are successful in winning your delay compensation for you.
KLM EU Flight Delay Compensation: How much compensation can you claim?
Depending on the length of your journey and the duration of your flight delay, the size of your KLM delayed flight compensation is determined as follows:
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
When can you claim compensation?
According to your passenger rights, you can claim compensation for a KLM flight in any of the following circumstances:
- Your KLM flight was delayed and arrived at its final destination more than 3h behind schedule.
- Your flight was cancelled and you were notified of the cancellation less than 14 days before the original flight date.
- You missed your connecting flight because of a prior KLM flight delay or cancellation
KLM Delay - Compensation Rules
To claim flight delay compensation, your flight needs to satisfy three important conditions:
- You departed from an airport in the European Union or flew with an EU airline
- You arrived more than 3 hours late
- Your flight was not delayed due to bad weather, an airport strike or any other case of extraordinary circumstances
Extraordinary circumstances are said to have occurred when a delay is caused by events which the airline is unable to prevent. For example, KLM would not be able to prevent any delays that arise as a result of low visibility. This is also the case when air traffic control issues no-fly instructions. In these cases, the responsibility for the delay would not lie with the airline. It would be unreasonable to expect the carrier to pay compensation if the delay was outside of their capabilities to prevent.
The most common causes of extraordinary circumstances include:
- bad weather conditions
- airport personnel strikes
- union strikes
- bird strikes
- runway closures
- control tower restrictions
Technical issues and wildcat strikes, however, do not qualify as exceptional circumstances. It would be KLM’s responsibility to prevent and fix any mechanical problems to their aircraft. For this reason, whenever a technical issue causes a delay to a KLM flight, passengers have the right to compensation.
KLM Flight Cancellation Compensation
According to EU rules, you can claim compensation for a KLM cancelled flight if:
- You were informed of your cancellation less than 14 days prior to departure
- Your alternate flight arrived at your final destination more than 4 hours behind schedule (when notice is given more than 7 days before the flight) or more than 2 hours late (when notice was given less than 7 days prior to the flight).
While this may sound a little complicated, most KLM flights would be cancelled shortly before departure. In this case, if your alternate flight arrives 2+ hours behind schedule, you can apply for KLM flight cancellation compensation.
Remember, if KLM cancels a flight, passengers would always be entitled either to an alternate flight or a refund of the ticket cost. It does not make a difference if the cancellation was due to extraordinary circumstances or not.
KLM Missed Connection
According to EU Regulation 261, if you have missed a connecting flight due to a delay or cancellation, you could get a refund from KLM for the connecting flight. The conditions are almost identical to those for flight delays:
- You booked your flights on the same reservation.
- You flew with an EU carrier or departed from the EU (KLM flight delays automatically satisfy this criterion).
- Your delay to the final destination was over 3 hours.
- No extraordinary circumstances were present. This means that you did not miss your flight due to an airport strike, a bird strike or bad weather.
The only significant difference is that your flights need to be on the same booking. This makes KLM responsible for your entire journey. With single flights, when the airline fails to take you to your destination of arrival with a delay of less than 3h, it has to pay compensation. It’s the same when you are connecting flights and your tickets are on the same booking.
The easiest way to find out if your tickets are on the same reservation is to check if your booking confirmation number is the same for all of your flights.
Airlines, KLM included, often have very complex procedures for claiming compensation. This is why we recommend submitting your claim with SkyRefund. We will take care of all of the legal and technical work that is required so that you could receive your flight delay refund from KLM. SkyRefund makes it quick and easy.
KLM Overbooked Flight Compensation
In addition to delays and cancellations, passengers can claim denied boarding compensation whenever they are involuntarily bumped off their KLM flights. Again, the size of the compensation is determined by the length of the flight.
If you were denied boarding to a flight, shorter than 1500 km, you can claim €250 in overbooking compensation. This amount increases to €400 for flights between 1500 and 3500 km and to €600 if the flight is longer than 3500 km.
If you are denied boarding, voluntarily or not, KLM is required to offer you a full refund of your ticet cost or a replacement flight to your final destination. Your right to rerouting is unrelated to the compensation for the overbooked flight and you may claim both.
Right to Care
If a KLM flight was delayed or cancelled, according to your passenger rights, the airline is responsible for covering all necessary expenses for the period of the passengers’ wait for departure. In the case of KLM delay, this would encompass the period of the delay. If the flight was cancelled or delayed, passengers can receive care until their alternate flight departs.
Necessary expenses include any food and drinks the passengers may purchase during their wait. In addition, if the disruption forces the passengers to depart on the following day, the airline would have to cover any expenses for accommodation and transport.
Airlines often offer vouchers that you can use to purchase food and drinks at the airport. If you are not given one or you exceed its amount, you could get a refund for all additional expenses. If so, remember to hold onto your receipts. They are the only proof of purchase that KLM would accept before they reimburse you.
KLM Royal Dutch Airlines was founded in 1919 which makes it the world’s oldest air carrier in operation. In 1924 KLM performed its first intercontinental flight from Amsterdam to Batavia (today’s Jakarta, Indonesia) which became the longest scheduled flight for the next 15 years. After establishing a regular service to New York, KLM continued to expand its network well into the 1950s by flying to locations from Tokyo to Curacao. In 1991 it became the first air carrier to offer a frequent flyer program and by 1994 KLM was already serving more than ten million passengers each year. In 2003 the company underwent a successful merge with Air France to form the Air France-KLM group.
Today, KLM’s main hub is located at Amsterdam Airport Schiphol (AMS). It served more than 32 million passengers in 2017 taking them to one of its 133 destinations in 70 countries.
Air carrier review website Skytrax has given KLM an average rating of 7/10. This rating reflects the company’s commitment to providing a comfortable in-flight passenger experience. It also takes into account the value for money tradeoff and the quality of the KLM customer service.
KLM are known for their punctuality. Only 14% of KLM’s flights experience a delay according to flight data website FlightStats.
Luggage and Fare Information
KLM customers flying Economy Class are allowed to bring 1 item of hand luggage and an additional handbag free of charge. Standard and Flex Economy Class air travellers on European flights as well as on all intercontinental flights have the extra option of bringing 1 item of check-in baggage. Light ticket-holders would be restricted to only bringing hand-luggage.
Business Class passengers on KLM flights are free to bring 2 items of hand baggage and 2 check-in bags.