A white Latam aircraft taxiing on the runway.

Your Guide to Latam Airlines Delay Compensation

Can you claim flight compensation with Latam Airlines?

The European Union protects air passengers’ rights under EU Regulation 261 / 2004 which applies to flights departing from Europe. Furthermore you are eligible to compensation if you are arriving to Europe with an airline registered in EU.

As Latam Airlines is a Chilean company you might be eligible for reimbursement of up to €600 if you travel from Europe to any destination. Check your eligibility for free with our compensation checker. It is simple and easy to use. We only need your flight details: date and flight number.

Claim Compensation

Claiming flight delay compensation on your own, can be overwhelming. At SkyRefund, we simplify the whole process and we provide you with additional expert assistance. Our legal advisors have years of experience with air passengers' rights and flight compensation claims which makes them more than ready to enforce your rights. A service fee of 25% is required only if we successfully claim your compensation.


There’s only onegood thingabout a delay

You can get up to €600 in compensation


How much compensation could you claim for flight delay or cancellation with Latam Airlines?

The amount of your flight compensation is calculated based on the distance that you travelled and the hours of your delay. EU Regulation 261/2004 (EC261) sets the following flight delay compensation amounts:

  • €250 for flights less than 1500 km
  • €400 for flights between 1500 km and 3500 km
  • €600 for flights over 3500 km.
€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

Latam Airlines Flight Delay

You should meet two requirements in order to be eligible to claim compensation for a flight delay with Latam Airlines:

  • You arrived at your final destination with a delay over three hours.
  • The delay was not caused by any extraordinary circumstances.

Extraordinary circumstances could be some of the following:

  • Bad weather conditions
  • Bird strikes
  • Security risks
  • Control tower traffic restrictions
  • Medical emergencies

Or any cause that is beyond the control of Latam Airlines.

Strikes are treated differently, though.. You can read more about your rights in case of flight delay due to airline staff strike in this article.

Claim Delay Compensation

Latam Airlines Cancellation

If you were about to travel from Europe with Latam and your flight was cancelled, then you could be eligible for flight compensation.

According to EU Regulation 261/2004 (EC261) you have the right to claim compensation for a cancelled flight when Latam fails to notify you more than 14 days in advance:

  • Latam notifies you between 7 to 13 days before the flight - in this case, you can claim flight compensation if you reached your destination with over 4 hours of delay

  • Latam informs you 7 or less days before departure and you reach the final destination with a total delay of over 2 hours.

The amount for the cancelled flight compensation is also calculated based on the travelled distance. The same amounts as for flight delays apply.

Notice Given Arrival at Final Destination
14 Days or More No compensation
7-13 Days Your alternate flight arrived at your final destination more than 4 hours late.
Less than 7 Days

Your replacement flight arrived at your final destination more than 2 hours late.

Denied Boarding

Have you been involuntarily bumped off a Latam Airlines flight? Sometimes air carriers sell more tickets exceeding the number of available seats on the airplane. The company starts searching for volunteers willing to give up their seats in exchange for benefits.

As boarding could be voluntarily or involuntarily denied, in order to be eligible to compensation you should be denied boarding against your will.

It is important that:

  • you presented yourself to the gate on time.

  • you did not present any security or safety risk.

  • you had all the necessary travel documents.


Again, the sum depends on the distance your flight covers.

Claim Denied Compensation

Latam Airlines - your rights as a passenger

EU Regulation 261 applies to all countries from the European Common Aviation Area (ECAA) for both EU and Non-EU Airline companies. If you travel with Latam Airlines or any of the EU airlines it has a codeshare agreement with, you could be eligible for flight compensation.

Furthermore, you have the right to care, accommodation, free meals and phone calls in the event of flight delay or cancellation.


About Latam Airlines

LATAM Airlines is a Chilean company and it is considered the largest airline in Latin America. Latam’s main hubs are in Chile, Lima and Bogota.

Latam Airlines has a fleet of 315 passenger aircraft when we take the company’s subsidiaries into consideration. The airline operates to 137 destinations in 24 countries. Additionally Latam Airlines provides cargo services to 29 countries with it’s 18 aircraft. New destinations between Europe and South America were recently announced.

It was a favourite air carrier for surfers before 2016 when the company started to charge 200 per way for a surfboard bag of up to three boards.


Latam Airlines Ratings

The overall rating of Latam Airlines is 4 out of 10 on Skytrax which is an authoritative website for airline rankings. The score is based on the reviews of more than 250 passengers for their onboard experience - seat comfort, inflight entertainment, food and beverages, the staff service and the overall value for money.