A Malaysia Airlines aircraft manoeuvring after takeoff.

Malaysia Airlines Compensation Guide: What are your rights?

Many passengers experience flight delays or cancellations but unfortunately, don’t know their rights and fail to claim compensation.

In this article, we will discuss when you are eligible specifically for Malaysia Airlines compensation and how to claim it.

We always aim to provide useful information to our clients. SkyRefund is a leader in protecting air passenger rights.

Have you experienced any problems with your flights in the last 3 years, such as delay, cancellation, denied boarding or downgrading? You could be eligible for compensation - check your flight now.

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When can you get Malaysia Airlines compensation?

Regulation 261/2004 is the EU law that protects passenger rights.

Malaysia Airlines is not a European air carrier but if your flight departed from an EU airport, you might be able to claim compensation.

However, if your Malaysia Airlines flight arrives in the EU from an airport that is outside the EU, you won’t be covered by EC261.

Find out more about your rights in our separate article.


There’s only onegood thingabout a delay

You can get up to €600 in compensation


Malaysia Airlines flight delay compensation

You are entitled to Malaysia airlines compensation for delayed flight if:

  1. You are departing from an EU airport, and
  2. Your flight is delayed by more than 3 hours (at the time of arrival).

Moreover, you have the right to care from the airline, such as:

  • Food and refreshments;
  • Transport and accommodation when necessary.

However, if your flight delay is caused by extraordinary circumstances, you won’t be entitled to compensation. Such circumstances include:

  • Bad weather;
  • Airport personnel strikes;
  • Political unrest;
  • Other threats.

See the full list of extraordinary circumstances.

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Malaysia Airlines flight cancellation compensation

You can claim Malaysia Airlines cancelled flight compensation if:

  1. Your flight was cancelled less than 14 days before departure, and
  2. The flight was going to depart from an airport within the EU.

In this situation, the right to care (free food, lodging, etc.) and the rule regarding extraordinary circumstances still apply. If the cancellation isn’t the airline’s fault, they are not obliged to compensate you.

What’s more, in the case of flight cancellation, you have the right to choose one of the following:

  • A replacement flight to your final destination (free of charge), or
  • A full refund.

Note that if your alternate flight arrives at a reasonable time, similar to your original arrival time, the airline won’t be required to pay compensation.

Notice Given Arrival at Final Destination
14 Days or More No compensation
7-13 Days Your alternate flight arrived at your final destination more than 4 hours late.
Less than 7 Days

Your replacement flight arrived at your final destination more than 2 hours late.

Malaysia Airlines missed connection compensation

If you have missed a connecting flight due to a delay or cancellation, you could get a refund from Malaysia Airlines for the connecting flight. The conditions are similar to those for flight delays, but it is essential that your flights are on the same booking. Only then you will be able to receive compensation from the airline for your missed connection.

You can easily check whether you’re eligible - your booking confirmation number has to be the same for all of your flights.

Claim Compensation

How much Malaysia Airlines compensation can you get?

The compensation amount you can receive depends on your flight distance, as follows:

Within the EU:

  • If your flight distance is up to 1,500 km, you can claim up to €250;
  • For distances over 1,500 km, you can claim up to €400.

Between an EU airport and a non-EU airport:

  • If you fly 1,500 km or less, you can claim up to €250;
  • If the distance is between 1,500 and 3,500 km, it’s up to €400;
  • For distances over 3,500 km and a delay of more than 4 hours, you can claim compensation of up to €600.
€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

How to claim Malaysia Airlines compensation?

You can claim compensation on your own but it is often stressful and time-consuming.

With SkyRefund you can easily check your flight and submit your claim. Our expert team will deal with all the hassle and take the necessary legal steps to help you receive your money as soon as possible.

What’s great is that we have a no win-no fee policy, which means that you pay us only if we are successful. If you receive your compensation, we charge a 35% fee.

To find out if you’re eligible, submit your claim for Malaysian Airlines compensation - all we need is the date and number of your flight.

SkyRefund offers you a stress-free and risk-free way of taking what is yours in case of a delayed, cancelled or overbooked flight and denied boarding.

Denied Boarding Compensation


About Malaysia Airlines

Malaysia Airlines is formerly known as Malaysian Airline System (MAS). It is a member of the oneworld airline alliance. The company’s main hub is at Kuala Lumpur International Airport.

Malaysia Airlines owns two subsidiary airlines: Firefly and MASwings.