Anticipating your travel plans is always exciting, but flight delays and cancellations can disrupt even the most well-arranged itineraries. If you've booked a flight with American Airlines and faced such inconvenience, this article will guide you on how to claim compensation. Understanding your rights and options is crucial, even if you have travel insurance, and SkyRefund is here to help you.
How to claim compensation from American Airlines?
There are no laws in the US which entitle air passengers to compensation in case of flight delays and cancellations. But luckily, according to EU law, you could claim delay compensation of up to €600 (£520) if your flight departed from the European Union, even if the airline is not EU-based.
This is also the case with American Airlines. If you experienced a flight disruption on a flight with this carrier, you might be eligible for compensation. The process of claiming it, however, can be long and tedious and that's where SkyRefund comes to the rescue.
Just enter the flight number and date of your American Airlines flight into our free flight delay compensation calculator and you will know right away If you have a valid claim. We will take it from there and do everything in our power, so that you receive your reimbursement as soon as possible.
What’s more, we work on a “No-Win, No-Fee” basis: we would only charge you (35% of the compensation amount) if we succeed in claiming your compensation for you.
According to EU Regulation 261/2004, the size of your compensation depends on the length of your flight. If your American Airlines delay occurred on a flight from an EU airport, you could be entitled to compensation worth €600 (£520). This means that you could take advantage of EC 261 only for international flights, and not for domestic flights.
As you can see in the table below, the compensation amount could be €250 (£173), €400 (£347), or €600 (£520) depending on how long the flight is. Since all flights between the EU and the US would be over 3,500 km, you could claim American Airlines flight delay compensation of up to €600 (£520).
|Less than 1500 km
|Between 1500 & 3500 km
|More than 3500 km
When can you claim compensation?
American Airlines Flight Delay
You can claim flight delay compensation from AA under the following conditions:
- You departed from an EU airport
- You reached your final destination with a delay of over 3 hours
- Your delay was not the result of extraordinary circumstances.
Extraordinary circumstances are any events that cause a flight disruption, which could not be prevented or mitigated by American Airlines. These may include but are not limited to:
- Bad weather conditions
- Air Traffic Control restrictions
- Bird strikes
- Security risks / Acts of terrorism
- Political or civil unrest
- Air Traffic Control or union strikes
- Medical emergencies
- Hidden technical defects.
Please note that technical problems are not considered extraordinary circumstances. It is part of airlines’ responsibilities to ensure that each aircraft is ready to go in accordance with the flight schedule. This means airlines need to monitor and fix any technical issues that may arise. If you arrived late because of a mechanical fault, then you would be eligible for American Airlines delay compensation.
In addition, your flight arrival needs to be delayed by more than three hours. It is important to remember that the duration of a flight delay is determined as the difference between the actual and the scheduled arrival time. We advise you to note the exact time of landing and take a picture of the info boards at the airport as evidence. You should also keep your boarding pass and any other travel documents.
Finally, as we mentioned in this article’s introduction, there are no laws in place which require American Airlines to pay delayed flight compensation for flights departing from the United States. However, the airline is subject to Flight Compensation Regulation 261/2004 whenever its flights depart from an EU airport.
American Airlines Cancelled Flight Compensation
If your American Airlines flight from the EU is cancelled, you may be eligible for compensation:
- If you were notified of the cancellation between 7 and 14 days prior to departure and your alternate flight arrived more than 4 hours after schedule, or
- If you were informed of the cancellation less than 7 days before the flight and your replacement flight reached its final destination more than 2 hours late.
From our experience, most flight cancellations occur within 24 hours prior to departure. Therefore, you would be entitled to compensation if your alternate flight arrives more than 2 hours after your original flight.
Whenever an American Airlines flight is cancelled, the carrier is required to offer its passengers an alternate flight (could also be with a partner airline) or a full refund of the ticket price. This right is separate from the right to cancelled flight compensation.
Keep in mind, however, that AA recently changed their terms concerning refunds and alternate flights. Most notably, the airline will only provide lodging if you “don’t board before 11:59 p.m. local time on your scheduled arrival day.” Make sure you read through their conditions before you request a refund.
Overbooking and missed connections
You can also claim compensation if American Airlines denies you boarding against your will. Unfortunately, this is not a rare scenario as some of the airlines in the US tend to overbook some of their flights.
As with compensation for delayed and cancelled flights, the reimbursement amount depends on the flight distance. For EU-US flights, American Airlines would have to pay you €600 (£520) in denied boarding compensation.
But It is very important to note that you should not accept any other offers from the airline: they might propose to give you travel credit, vouchers, or other perks. If you agree to such a tradeoff, you will automatically lose your compensation eligibility.
Another scenario for compensation eligibility: your American Airlines flight gets delayed or cancelled and makes you miss a connecting flight. The conditions for getting compensation are similar to the ones for flight delays, but both flights must be made under the same booking number.
About American Airlines
American Airlines is the largest airline in the world based on its fleet, destinations served, revenue and scheduled passengers served. Its headquarters are located in Fort Worth, Texas in the United States.
After its merger with US Airways, its fleet now serves close to 350 destinations in more than 50 countries, spread across five continents.
American’s biggest hubs are Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, DC.
AAdvantage, American Airlines' frequent flyer program started in 1981 and was the second loyalty program in the world (Texas International Airlines was the pioneer). AAdvantage is the biggest program for frequent flyers in the world: over 116 million passengers were enrolled as of April 2021! It offers miles, travel benefits, and a no annual fee credit card to its members.
American Airlines’s history begins in the 1920s when over 80 small airlines merge to create what almost a century later will become the world’s largest airline. AA is also one of the founding members of the Oneworld alliance, along with British Airways, Canadian Airlines International, Cathay Pacific, and Qantas.
American Airlines Rankings
According to customer reviews on leading airline website Skytrax, American Airlines has an overall rating of 2/10. This score reflects the quality of the airline’s customer service, inflight entertainment, seat comfort and overall value for money. Other than that, Skytrax lists the US carrier as a certified 3-star airline based on its service and product rating.