SAS Flight Delay Compensation

How to claim compensation for a SAS flight delay?

Have you experienced a delay or cancellation on a SAS flight? According to EU Regulation 261/04, you may be entitled to compensation of up to €600 from the airline. The Regulation is meant to protect air passengers from disruptions to their travel plans. However, due to the procedural and administrative complexities, it could be very difficult to enforce your right to claim SAS flight delay compensation.


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SkyRefund’s mission is to protect air passengers’ rights and to help them receive their flight delay compensation without any hassle or risk. With our compensation calculator, you can easily check if your flight is eligible for compensation and the amount you are entitled to. You only need to submit your flight number and date of travel. That’s it.

Our legal professionals will take it from there and will ensure that you receive what is legally yours. What is more, we work on a “No Win, No Fee” basis so we don’t get paid unless you get paid.


How much compensation are you entitled to for your SAS delay?

If you have experienced a delayed, cancelled or overbooked flight, you could have the right to compensation. Depending on the length of your journey and the duration of your disruption you can submit a SAS flight delay compensation form for up to:

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

When can you claim flight delay or cancellation compensation?

Passengers are entitled to compensation for their delayed or cancelled flights in the following cases:


SAS flight delay

There are two important considerations in order to be able to claim compensation for a SAS delay.

First of all, your flight needs to have been heavily delayed. Heavy delays are those that arrived at their final destination with a delay of over 3 hours.

Please note that a prolonged delay before your departure would not automatically entitle you to a SAS delay refund. In some cases, the flight crew can make up for some of the delay during the flight and arrive with a delay shorter than 3 hours.


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Secondly, your flight delay should not be the result of any extraordinary circumstances. The most common cases of extraordinary circumstances include:

  • Bad weather conditions (for example low visibility, strong headwinds)
  • Air traffic control restrictions
  • Bird strikes
  • Union and airport strikes

In general, any circumstance that is not preventable by the airline and that results in a delay or flight cancellation can be considered extraordinary.


SAS Cancelled Flight Compensation

If SAS cancelled your flight, your right to compensation will be determined by the time frame in which the airline informed you of the cancellation.

If you were notified of the cancellation between 7 and 14 days before the departure of your flight and your alternate flight reached its final destination more than 4 hours behind schedule, you can claim SAS flight compensation.

If the airline informed you of the cancellation less than 7 days before departure, you need to have reached your final destination with an overall delay of over 2 hours in order to be eligible for a refund.


Is my flight eligible?


As with SAS flight delays, claiming compensation also depends on the presence of extraordinary circumstances. For example, if your flight was cancelled due to bad weather your passenger rights do not entitle you to compensation.


But remember: whatever the reasons for your cancelled flight, SAS Scandinavian Airlines should offer you a choice between a full refund of the ticket cost and an alternate flight to your final destination.


Denied Boarding

If SAS denied you boarding, you can choose between the following:

  1. A full ticket refund and a return flight to your starting point of departure (in the case of connecting flights)
  2. An alternate flight to your final destination

In addition, as with delays and cancellations, you can claim compensation from SAS for denied boarding.


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About SAS

Scandinavian Airlines System, commonly referred to as SAS, is the flag carrier of Sweden, Norway and Denmark. The airline’s main hubs are Copenhagen Airport (CPH), Oslo Airport (OSL) and Stockholm Arlanda Airport (ARN). SAS is a founding member of Star Alliance.

SAS was formed in 1946 and in 1954 it became the first airline to successfully complete a transpolar route from Copenhagen to Los Angeles (making use of two stops along the way). Soon after, SAS began transpolar flights to Tokyo via Anchorage, Alaska and the pioneering nature of these flights resulted in a publicity windfall for the airline. Since then SAS has become a leader in airline innovation and the company introduced the first airline to offer in-flight entertainment and in 1969— the first one to employ a female pilot. More recently, they have introduced sustained efforts to decrease their carbon footprint.

Today SAS is the largest airline in Scandinavia. In 2017 it served more than 28 million passengers.


SAS Rankings

The leading airline review website Skytrax has assigned SAS an aggregate rating of 5/10 based on the airline’s overall comfort and value for money.

While SAS has a reputation for punctuality, nearly 30% of all SAS flights experience a delay and the average delay duration is 39 minutes according to flight data provider FlightStats.

Luggage and Fare Information

SAS offers four different fare plans for your trip. The Go Light allows bringing a piece of hand luggage with you to the cabin but no checked-in bags. If you choose SAS Go instead you could check-in one piece of luggage that weighs no more than 23 kg. SAS Plus offers you to check-in two pieces of luggage and with SAS Business on a flight to or from the USA or Asia, you could bring two suitcases of up to 32kg.