How to claim SAS flight delay compensation

 

How it works 

Have you experienced a flight delay or cancellation with Scandinavian Airlines in the last three years? Such situations undoubtedly bring a lot of stress, especially if all following travel plans need to be adjusted. 

Nevertheless, there is a silver lining which could serve as a small consolation in these otherwise unpleasant situations. According to EU law, air passengers who are faced with flight disruptions are entitled to compensation between €250 (£213) to €600 (£520) for the inconveniences caused by the airline.

SkyRefund can help you claim your SAS compensation without directly involving you in the tedious and tiring administrative process. You can use our compensation calculator to easily check your eligibility: simply enter your flight number and date of travel and we will handle the whole procedure on your behalf.

We have the resources and experience to negotiate with SAS and fight for the best possible outcome for you with full transparency and minimum risk. Submit your compensation claim with us and pay us our fee only when you receive your money from the airline.

 

Air passengers rights 

In the EU

The European Parliament issued regulation 261/2004 in an attempt to ensure at least some level of legal protection for air passengers who have been mistreated by airlines. The law guarantees financial compensation to travellers who experience a flight disruption with a European airline or when departing from a European airport. A flight delay, cancellation, missed connection or denied boarding could bring reimbursement of up to £520 (€600) if the circumstances are within the airline’s control.

In the UK

While the United Kingdom was a member of the European Union, British citizens could use the protections of EU261 but some formal changes had to be made after Brexit. Fortunately, things essentially remained the same: the UK Parliament adopted UK261, a EU261 equivalent that included airlines and airports from the United Kingdom in the flight disruptions regulations.

Thus, SAS flights flying from airports in the UK fall under EU261 and UK261’s umbrella and British citizens keep their entitlement to compensation. Claims can also be submitted with SkyRefund without any issues.

 

Extraordinary circumstances

It is important to keep in mind that EU261 only holds airlines responsible for flight delays and cancellations if the situation is in their control.

Thus, in the event of a SAS flight delay, SAS will only be obliged to pay compensation if their staff is on strike, if they cannot manage their schedule, or if there is a technical issue with the aircraft.

All other causes for a flight disruption are ruled out as extraordinary circumstances by the European regulation and the most common cases include:

• Bad weather conditions (for example low visibility, strong headwinds);
• Air traffic control restrictions;
• Bird strikes;
• Union and airport strikes;
• Security threats. 

The circumstances around each flight are analysed on a case by case basis, something SkyRefund’s experts excel at.

 

Compensation amounts for SAS flight delays

The sum you could receive as compensation in case of a SAS flight delay is determined by two factors:

• the flight distance 

and

• the duration of the delay (minimum 3 hours).

The following table provides an in-depth summary of the different scenarios and the corresponding compensation amounts you might receive.

 

 

 

Choose SkyRefund as your trusted partner

Claiming compensation from SAS on your own is not impossible, however it could turn out costly. Airlines are not usually keen on paying out and they could make it quite difficult on their customers to get their lawfully owed reimbursement. 
We at SkyRefund have made it our mission to protect air passengers’ rights and to help them receive their SAS flight compensation without any hassle or risk. Submitting a claim is quick and easy and involves no risks. There are no hidden or surprise fees because we strictly adhere to our “No win, no fee principle”: our commission is fixed at 35% of the compensation amount and we only charge it once SAS has paid you. 

SkyRefund’s team of professionals relies on years of experience and an extensive network of law partners all around the world.

Our legal experts have assisted over 700,000 passengers from all over the globe receive their compensation and use all available resources in order to get the best possible outcome for our customers.

 

About SAS

Scandinavian Airlines System, commonly referred to as SAS, is the flag carrier of Denmark, Norway, and Sweden. The airline’s main hubs are Copenhagen Airport (CPH), Oslo Airport (OSL) and Stockholm Arlanda Airport (ARN). SAS was formed in 1946 and is a founding member of Star Alliance.

SAS received an overall score of 4 out of 10 from the leading airline review website Skytrax based on the food and beverages quality, seat comfort, value for money, and staff service.

SAS generally has a good reputation for punctuality, but their most recent statistics are not impressive. Their OTP (on-time performance) rate stood at 71.4% for 2023 which means that nearly 20% of their flights arrived at their final destination with a delay exceeding 15 minutes. If your SAS flight was among the ones which got delayed, submit a compensation claim with SkyRefund and let our experts assist you with obtaining your reimbursement.