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TAP Flight Delay Compensation. How to claim it?

Claiming compensation for your TAP Portugal delayed flight

We know that flight disruptions can be stressful. But according to EU Regulation 261/2004, you may be entitled to TAP flight delay compensation. The amount of compensation you can receive will vary between €250 and €600, depending on the length of your flight.

You could also claim compensation in case of a cancelled TAP flight, or if you missed a connecting flight due to a delay or cancellation.

Check Your Flight

Apart from claiming compensation for your TAP cancellation, you also have the right to an alternative flight. What is more, if your flight was cancelled, you always have the right to rerouting. It doesn’t matter if the flight cancellation was due to bad weather or any other case of extraordinary circumstances. The only condition is that you do not accept any reimbursement or voucher offers from the airline.

Check your compensation with SkyRefund as we make claiming a breeze. All we need are  the details surrounding your delayed, cancelled or overbooked flight. With the help of our compensation calculator, you can check flights disruptions in the last three years.

We will use our experience in handling compensation claims and will take all of the necessary steps to ensure that you receive your rightful TAP Portugal flight delay compensation. SkyRefund's experts will take care of all the required communication with TAP and contact any national enforcement bodies. We are even ready to take your case to court if upholding your right to compensation requires it. We will inform you every time there’s a recent development, but in the meantime, you can lay back and relax.

SkyRefund works on a “No Win, No Fee” policy. This means that we would only receive our service fee if we are successful in claiming your TAP delayed flight compensation.

There’s only onegood thingabout a delay

You can get up to €600 in compensation

How much compensation are you entitled to for your flight delay?

Depending on the length of your journey and the duration of the delay you experienced on your TAP flight, you may be entitled to:

€ 250 € 400 € 600
Less than 1500 km Between 1500 & 3500 km More than 3500 km

When can you apply for compensation from TAP Air Portugal?

If your arrival to or from any EU airport was delayed by more than three hours or you were denied boarding, you can apply for TAP flight delay compensation. And we suggest doing it with SkyRefund. It’s quick and easy.

TAP Portugal Flight Delay

Your entitlement to compensation depends on the following conditions:

  • You arrived at your final destination with a delay of more than three hours
  • Extraordinary circumstances were not the reason behind the delay

Airlines make every possible arrangement to prevent flight delays and cancellations. However there are circumstances that fall outside of their influence, such as:

  • Severe weather conditions(poor visibility, strong crosswinds, snowstorms, etc.)
  • Bird strikes
  • Air Traffic Control restrictions and runway closures
  • Union and airport strikes
  • Political or social unrest
  • A medical emergency

Check My Compensation

Tap Portugal Cancelled Flight

The airline is obliged to provide the passengers with an alternate flight or a full refund for the total cost of the ticket.

Additionally, if TAP Portugal informed you about the cancellation less than 14 days before the flight and there were no extraordinary circumstances, you could be entitled to cancelled flight compensation. Please refer to the table below:

Notice Given Arrival at Final Destination
14 Days or More No compensation
7-13 Days Your alternate flight arrived at your final destination more than 4 hours late.
Less than 7 Days

Your replacement flight arrived at your final destination more than 2 hours late.

Denied Boarding

If the airline involuntarily denied your boarding, you have the following options:

  • Get an alternate flight to your final destination
  • A full ticket refund to the original point of departure

In addition, you can submit an overbooked flight compensation claim.

The airline may ask for volunteers ready to exchange their seat for benefits. Please remember that, if you accept the offer, you lose your right to compensation.

Is My Flight Eligible?

About TAP Air Portugal

TAP, Portugal’s flag carrier was founded in 1945. Its first operations connected Lisbon with Madrid, Porto and with Portugal’s colonies at the time. The airline’s first jet services began in 1962. By 1964 the company was flying more than a million passengers a year. In addition, the early 2000s saw TAP Air Portugal expand to new destinations including Moscow and Helsinki. 

 More recently, in 2005 TAP became a member of Star Alliance. As a result, it began making use of codesharing opportunities with other alliance members. In 2006, it bought a majority share in the local Portuguese airline Portugalia. Eventually, it was rebranded as TAP Express and its entire fleet was scheduled for renewal. Due to economic pressure, the Portuguese government was forced to sell some of its share in the airline. As a result, today Atlantic Gateway controls 61% of TAP Portugal’s capital. The privatisation is considered to have refreshed the airline’s image. Old services were renewed and new ones established.

In the fall of 2017, the airline was renamed to TAP Air Portugal.

As of 2017, TAP flies to 87 cities in 34 countries and connects Europe with three more continents. It is the European carrier with the most flights to Brazil. Its fleet currently consists of 70 aircraft and as part of its renewal, another 69 have been ordered. In addition, TAP Express has 21 planes in its services, which are used for its short and medium-haul routes.The main hub for both TAP Air Portugal and TAP Express is Lisbon Airport (LIS). The airport also serves as a major hub for Ryanair and easyJet.

TAP Air Portugal Rankings

Skytrax, one of the leading online airline review aggregators, has given TAP a rating of 5/10. The grade reflects the quality of the airline’s customer service, value for money as well as various indicators for inflight comfort.

Unfortunately, it does not take into account the frequency with which delays and cancellations occur to TAP Portugal flights.

 Luggage and Fare Information

Flying Economy Class to South America? You can bring a single piece hand luggage of up to 10 kg and check-in a bag of up to 23 kg.

When flying to Europe, Africa or North America, you are allowed to take a bag of up to 8 kg onboard and check-in a suitcase of no more than 23 kg.

Want to learn more about how to claim flight delay compensation from TAP Air Portugal? Your flight was cancelled and you seek a refund? Be sure to ask us anything you might find relevant to your specific case! We are here to help you!