How to get compensation for a delayed flight with United Airlines?
According to European Regulation 261/2004, passengers who have experienced flight delays, cancellations or denied boarding should be compensated for their flight disruption. Although United Airlines is not a European air carrier, travellers are eligible to compensation reaching up to €600 for flights departing from the European Union or codeshared flights.
Claiming on your own could be frustrating as only 1 in 8 passengers know their rights. Airlines often try to avoid paying compensation, therefore making the process long and frustrating.
SkyRefund is here to enforce your rights. Our experienced team of lawyers are ready to take all the administrative hassles and claim what is rightfully yours. We get a 25% fee of the compensation amount, only if we are successful - “No Win, No Fee”.
What is the compensation amount for a delayed flight with United Airlines?
Under European Regulation 261/2004 your compensation amount depends on the flight distance.
For journeys less than 1500km, the airline is required to pay €250. If your flight covered a distance between 1500km and 3000km, the compensation amount rises to €400. For long-haul trips exceeding 3500km, you are entitled to €600.
|€ 250||€ 400||€ 600|
|Less than 1500 km||Between 1500 & 3500 km||More than 3500 km|
When can you claim United Airlines compensation?
Air passengers are entitled to compensation from United Airlines, if they had a severe delay, flight cancellation or have been denied boarding by the airline.
United Airlines Flight Delay
To claim reimbursement, your flight should meet the following conditions:
- You arrived at your destination more than 3 hours after the scheduled time of arrival.
- Your flight delay was not caused by extraordinary circumstances.
Note that delays are calculated at the time of reaching your final destination.
There are cases when the pilots manage to compensate for the delay during the actual flight. We advise you to take a note or a picture of your actual time of arrival.
The airlines are not obliged to reimburse passengers when there are “extraordinary circumstances”.
Extraordinary circumstances include:
Civil or political unrest
Air Traffic Control restrictions
Airport and Union strikes (but not airline/crew strikes)
It is important to remember that technical issues are part of the normal operation of the aircraft. It is the airline’s responsibility to regularly check and maintain the aircraft.
Technical issues are not seen as extraordinary circumstances, therefore you could be eligible for compensation.
United Airlines Cancelled Flight Compensation
Under European Regulation 261/2004 you are entitled to cancelled flight compensation when the air carrier informed you about the disruption less than two weeks before the actual flight.
If the airline informed you 7 to 13 days before departure and your alternate flight arrived with a delay of more than 4 hours, you are eligible for compensation.
Additionally if you were informed less than 7 days prior to departure and the alternate flight arrived more than 2 hours late, you could be owed reimbursement from United Airlines. It is a common practice for the airlines to cancel flights 24 hours before departure.
|Notice Given||Arrival at Final Destination|
|14 Days or More||No compensation|
|7-13 Days||Your alternate flight arrived at your final destination more than 4 hours late.|
|Less than 7 Days||
Your replacement flight arrived at your final destination more than 2 hours late.
Please remember that United Airlines are required to offer a replacement flight in case of cancellations.
United Airlines Denied Boarding
Denied boarding often happens when the airline has sold more seats than the ones available on the plane.
In the event of an overbooked flight you have the option to get a replacement flight to your destination at your earliest convenience or receive a full refund for the total cost of your ticket and a return ticket to your point of departure.
Furthermore under EU Law, you could be eligible for reimbursement of up to €600 only if you have been involuntarily denied boarding.
About United Airlines
The headquarters of the company are located in Chicago, Illinois. Measured by the fleet size and route network, United Airlines is the third largest airline in the world. Chicago-O’Hare is the largest hub of the air carrier. Currently, United Airlines has a fleet of 797 aircraft manufactured by Airbus and Boeing operating to 342 destinations across the globe.
The company is a member of the Star Alliance and has codeshare agreements with a large number of European airlines.
United Airlines Rankings
Skytrax is an authoritative website where you can read customer reviews about United Airlines. With more than 3000 passenger reviews, the company holds a 3 star rating which reflects the onboard services and the overall value for money.