How to Claim Wizz Air Flight Compensation

Let's face it, Wizz Air is one of the most popular low-cost airlines, whether you decide to fly from London to Budapest or further afield. However, flying with Wizz Air is a fantastic, affordable option until things go wrong. 

Interestingly, Wizz Air experienced the most delays and cancellations this summer, with London, Belgrade, and Tirana being the most affected destinations, which makes it an unreliable option. So, if you have experienced a delay or cancellation with Wizz Air, it is worth noting that you could claim up to €‎600 (£520) in flight compensation, and SkyRefund can ensure a hassle-free process. 

Wizz Air Flight Delay Compensation

Flight compensation can be confusing to navigate, so let's break down when you can claim Wizz Air delay compensation. Firstly, to claim flight delay compensation:

• Your Wizz Air flight has to be delayed by at least 3 hours at its destination. 
• You can claim compensation only for flights delayed by issues within Wizz Air’s control. 
• Passengers also need to have a valid booking and check in on time before the flight to be eligible. 

It’s good to know that flight delay is calculated based on the difference between the scheduled arrival and the new arrival. So, there needs to be a minimum of 3-hour difference between when you arrived and when you were supposed to arrive. 

Additionally, the time is counted until the aeroplane’s doors open. For example, your flight between Paris and London arrives 2 hours and 55 minutes later than planned. But it takes 5–10 minutes to open the door. In this case, Wizz Air owes you flight delay compensation. 

What Wizz Air flights are eligible for compensation? 

Wizz Air operates predominantly in Europe. The main regulation governing your rights in the UK are UK261 and EU261. Based on it, you claim compensation for:

• Wizz Air flights departing from the UK or EU/EEA/Switzerland
• Wizz Air flights landing in the UK or EU/EEA/Switzerland

As Wizz Air is a European airline with offices in the UK and the EU all Wizz Air flights are eligible for compensation if the issue was within the airline’s control. This includes disruptions due to crew scheduling, technical difficulties, and late arrival of the aircraft.  

How much flight delay compensation can you claim from Wizz Air? 

Wizz Air flight delay compensation amounts vary by circumstance. As a rule of thumb, the longer you fly, the higher the compensation. The table below breaks down how much compensation you’re entitled to depending on the distance of the flight. Let's have a look at the figures below:

Wizz Air Flight Cancellation Compensation

Thanks to UK261 and EU261, all Wizz Air passengers who may have been affected by flight cancellations are either compensated, rerouted, or refunded. Passengers can claim flight cancellation compensation if:

• Their flight was cancelled by Wizz Air due to reasons within their control. 
• The Wizz Air flight cancellation is less than 14 days before the departure scheduled.
• They offer you an unsuitable alternative flight that arrives significantly later than the original flight.

What Wizz Air flights are eligible for cancellation compensation?

Similarly to delays, any Wizz Air flight departing or landing at an airport in the UK or EU/EEA/Switzerland is covered by a European aviation regulation. As Wizz Air is a European airline, this makes all of their flights eligible for flight cancellation compensation if the issue was within their control to prevent. 

How much flight cancellation compensation can you claim from Wizz Air?

Like with delays, compensation amounts for flight cancellations are based on the distance of the flight. 

Right to rebooking or refund of Wizz Air flight

Additionally, in case of flight cancellations Wizz Air has to provide an alternative flight or offer you the option of a refund. Regardless of whether you’re entitled to compensation, you always have the right to a rebooking or refund. 

Depending on your new flight your right to financial compensation changes. If your flight is considered a suitable alternative, you can’t claim compensation from Wizz Air. In the table below, we present the two rebooking cases in which you aren’t eligible for cancellation compensation.

Wizz Air has to refund you for the unused portion of your ticket. If you choose this options you don’t have a right to rebooking. But you can still claim compensation from Wizz Air. 

Keep in mind that if the airline provided a suitable alternative flight, but you opted for a refund, Wizz Air might argue that no compensation is due. In cases like these, it’s helpful to use a service like SkyRefund as our team of lawyers and compensation experts has over 8 years of experience in this field. 

Wizz Air Denied Boarding Compensation

Aside from delays and cancellations, passengers may also be able to claim Wizz Air flight compensation if they have been denied boarding. 

Passengers can claim compensation if they were denied boarding due to reasons within the airline’s control such as overbooking. But if Wizz Air denied you boarding because of invalid documents or personal reasons, and similar circumstances, you’re not entitled to compensation. 

What Wizz Air flights are eligible for denied boarding compensation? 

Similarly to the other disruptions, any Wizz Air flight departing or arriving in the UK or EU/EEA/Swiss airport is eligible for denied boarding compensation under European law. 

Additionally, to be able to claim compensation you have to be denied boarding involuntarily. For example, if a flight is overbooked, representatives from Wizz Air will ask for volunteers to give up their seat. You’ll be offered an alternative flight at a later point and a voucher for future flights with the airline. But if you agree, you aren’t eligible for compensation. 

If there aren’t enough volunteers, the representatives will choose passengers at random. In this case, you’re entitled to compensation since Wizz Air denied your boarding. 

We always advise passengers not to give up their seat voluntarily since the airline is responsible to provide you with an alternative flight in either case. But involuntary boarding also brings you the right to compensation up to £520. 

How much compensation for Wizz Air denied boarding?

The amount of compensation you’re entitled to depends on the distance of the original flight itinerary. So, even if Wizz Air offers you a flight covering a shorter distance, you can claim compensation based on the initial journey. This is because your first flight was the disrupted one. 

When can you claim Wizz Air Flight Compensation: International Flights 

It is worth noting that if you have flown internationally and experienced a flight disruption with Wizz Air, you may also be eligible for flight compensation under other regulations. Keep in mind that you can’t claim compensation for the same flight more than once. Meaning, that if two regulations apply to your flight, you can submit a claim only under one of them. 

When working on your case, our experts consider which regulation is more beneficial for your flight. 

Wizz Air flights to, from and within Türkiye

If you’re going to Türkiye your rights are protected both by EU261, UK261 and the SHY-Yolcu regulation, its Turkish equivalent. Under this regulation, you’re entitled to compensation if:

• Wizz Air delayed your flight with over 3 hours at the time of arrival
• Your flight was cancelled by Wizz Air within 14 days of departure without a suitable alternative flight
• You were involuntarily denied boarding by the airline
• The disruption was caused by issues preventable by Wizz Air

The amount of compensation varies depending on the distance of the flight. Turkish regulations also allow you to submit claims for domestic flights and be compensated for them:

• Domestic flights: €100 (£88)
• International flights under 1,500 km: €250 (£220)
• International flights between 1,500 km and 3,500 km: €400 (£350)
• International flights over 3,500 km: €600 (£520)

In cases of cancellation and denied boarding you’re entitled to a rebooking or refund. And regardless of the reason for the disruption, you should receive care in the form of meal and drink vouchers provided by Wizz Air. If you’re experiencing prolonged delays or cancellations, Wizz Air has to find you a hotel and transport to it. 

Wizz Air flights to and from Saudi Arabia

Since 2022, Wizz Air has gradually expanded its operations with routine flights from Saudi Arabia and other countries in the Middle East. If you’re flying from Jeddah or Medina your rights are protected both by EU261, UK261 and Saudi Arabia’s GACA Regulations. Under this regulation, you’re entitled to compensation if Wizz Air could prevent the disruption and:

• Your flight is delayed by at least 3 hours at the time of arrival
• Your Wizz Air flight is cancelled within 60 days of departure, and you didn’t accept the alternative one
• You were denied boarding involuntarily aboard the aircraft and didn’t accept the alternative flight provided by Wizz Air
• You were downgraded

The amount of compensation depends on the type of disruption you’ve experienced with Wizz Air:

• Flight delay compensation: between 50 SDR (3- to 6-hour delays) and 150 SDR (over 6-hour delays)
• Flight cancellation compensation: a refund and a percentage of the unused ticket value-up to 50% (within 60 to 14 days), 75% (within 14 days and 24 hours) and 150% (within 24 hours of departure) 
• Denied boarding compensation: a refund of the unused portion of the ticket and 200% of the same value 
• Downgrade compensation: 200% of the unused portion of the ticket if you don’t accept the alternative and cancel your flight

Additionally, in cases of delay under 2 hours you can choose not to fly at all and receive a full refund of the ticket price. For delays over 5 hours, you can treat the flight as cancelled by the airline and claim cancellation compensation. 

How to claim compensation from Wizz Air

You can claim compensation either directly with the airline or skip the hassle and trust our team of experts. To speed up the claiming process we've broken it down for you in 3 steps.  

Step 1: Check your eligibility

Do this by determining if your flight qualifies under any of the regulations we outlined. Check the requirements of each one for the type of disruption you’re experiencing. In any case, the issue has to be preventable by Wizz Air to qualify for compensation. 

Step 2: Gather your documents

Keep necessary documents to support your claim, including your boarding pass, booking confirmation email, any correspondence from the airline regarding the cancellation or rebooking, and any receipts to claim for additional expenses.

Step 3: Submit your claim

You can either submit your claim directly with Wizz Air or skip the hassle and let our experts handle your case. All you need to do is fill out the details of your flight, and we will take care of the rest. 

Missed connection compensation from Wizz Air

If you miss your connection, you may be entitled to missed connection compensation from Wizz Air, claiming up to £520 in some cases. Firstly, the flight needs to be departing or arriving at an EU airport. 

In addition, the reason for the missed connection has to be within the control of the airline, and the delay or cancellation of your flight must have resulted in your arrival at your final destination at least 3 hours after the original arrival time.

Do you have a right to care?

What many passengers are not aware of is that in certain circumstances, airlines are responsible for providing you with food, drinks and sometimes even accommodation. 

This is called the right to care, and you may be able to claim back the costs as a result of your delayed or cancelled flight (e.g. accommodation or food and drink costs while waiting at the airport). 

In general, you have a right to care if your flight is delayed for more than 2 hours after the original scheduled time of departure. However, there are some exceptions, depending on the flight distance. 

• If the flight spans a distance of 1,500 km or less, then you are entitled to food and drinks after the 2nd hour of your flight delay.
• If the flight distance is longer than 1,500 km (but less than 3,500 km), then you can approach the carrier’s representative after the 3rd hour. 
• If the flight distance is more than 3,500 km, you are eligible after the 4th hour. 

About Wizz Air

Founded in 2003, Wizz Air has grown into one of Europe’s leading low-cost carriers in just 20 years. With flights to over 500 destinations, Wizz Air has now released a new “All You Can Fly” pass (€499 + €9.99 flat fee per flight), allowing members to travel extensively on eligible Wizz Air flights.  

With that being said, Wizz Air is the airline with the most delays and cancellations in 2025. The Hungarian airline had the majority of disrupted flights — around every 1 in 13 Wizz Air flights was disrupted during the summer months. Most affected routes included departure or arrival from all airports in London, Dublin, Manchester, and Belfast. 

Tips for passengers to deal with disrupted flights with Wizz Air

• Reddit users advise checking the flight history on Flight Radar 24 using your flight number to establish punctuality for your upcoming flights. 
• If you are denied boarding, make sure you receive a “denied boarding form”, which you will need to claim compensation, according to Reddit passengers. 
• Always follow up with the airline to find the reason for the disruption, which you will need for your claim.
• Keep all receipts, proof and other documentation from your delay or cancellation. 
• Submit claims as soon as possible, as the process can be lengthy. 

Why SkyRefund?

With a 98% success rate, SkyRefund makes claiming flight compensation straightforward, which is why it is trusted by over 1M passengers. With over 8 years of legal experience, we help passengers worldwide exercise their rights and claim the compensation they are entitled to.  

Based on our Trustpilot reviews, one passenger who was denied compensation when applying directly to the airline enjoyed a “smooth and effective” process to receive their claim when utilising SkyRefund service. Another SkyRefund customer was thrilled with the speedy process after receiving their compensation in a matter of days. 

Frequently asked questions about Wizz Air compensation

Below we outline some of the common questions we receive about claiming compensation from Wizz Air. 

How long does it take to receive a refund from Wizz Air?

Refunds from Wizz Air typically take between 48 hours and 30 days to process. They’re different from flight compensation and aren’t fixed. Their amount depends on the cost of your ticket. 

Can I claim compensation for a disruption due to bad weather?

No, this is regarded as an extraordinary circumstance that is not within the airline's control, so you cannot claim compensation. 

Does Wizz Air Pay Compensation?

Yes, if your flight meets the compensation criteria of an aviation regulation, Wizz Air has to pay compensation. 

How Long Does it Take for Wizz Air to Pay Compensation?

Wizz Air can typically take between 2 weeks to 2 months to process your compensation, depending on the complexity of the case. As Tsvetelina Botseva, Sky Refunds’ legal counsel, explains: 

“The time it takes to obtain compensation largely depends on the airline’s responsiveness. Some carriers acknowledge liability and process claims promptly once they receive the necessary documents. 

Others dispute or ignore valid claims, which means we must escalate— through a formal written complaint to the airline, then (where available) to an Alternative Dispute Resolution body or the National Enforcement Body, and, if needed, to court.”

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